Objective

To secure a challenging position in a fast-paced environment where my multitasking abilities in billing and customer service experience can be utilized to facilitate the goals of that organization.

Experience

Intraceuticals [July 2010-Present] Long Beach, CA

Administrative Support/ Billing Specialist

Providing main support to office administrator & sales department

Maintaining of office sales program/ Training new hires, sales reps

Data input/Fulfilling online orders

Complete set-up of new accounts within internal sales programs

Processing of all product orders for USA, and international (High Volume)

Shipping of all orders domestically and internationally

Updating maintaining and verification of new business tax documents

Verification and approval of new client credit applications

Organization of front office and filing of aging invoices

Maintaining product logs/ Inventory

Collections and Banking

Main point of contact for customers for customer coordination

Technical Support

Upselling of retail products

Warehouse support/Packing of products and orders and receiving

J & F Design Inc. [March 2006–December 2009] Bell, CA

Art & Licensing Dept. Assistant/ Customer Service Representative

Assistant to chief designer and company president

Approval of new styles for production

Data input/fulfilling online orders

Website editing/proofing

Processing of royalty checks

Purchase Order Creation and Tracking.

Product Registration and verification of products

Quality assurance for customer satisfaction

Monitor Company chat room

Organization of incoming samples

Maintaining product logs

Licensee coordination

Support sales staff, maintain vendor relationships

Ron Phares & Company [March 2005-March 2006] La Canada, CA

Executive Assistant/Word Processor

Handled client Insurance claims from Esurance, AllState, Progressive etc.

Transcription

Translated witness and claimant interviews from English to Spanish back to English

Word processing & data entry

Proof reading & corrections

Reception assistance

Assistant to company transcribers and attorney’s

Draft custom letters

Copying and maintaining scene photos (Exhibits)

Handling all calls and walk-ins

Preparation of letters, memorandums, minutes and calendar

Education

High School Fall 2001-Summer 2003

Basic High School, Henderson NV

High School Diploma

College Fall 2003-Summer 2005

College of Southern Nevada, Henderson NV

(AS) Business Management Degree

Skills

Ability to deal with a fast-paced, demanding environment. Computer proficiency in Microsoft Word suite. Ability to multi-task and work independently as well as with a team. EXTREMELY detail oriented, amiable and able to make sure that things run smoothly and proficiently.

*Microsoft Outlook *Netsuite *Microsoft Word Suite *Windows 10 *Fed-Ex, UPS, DHL, USPS *Adobe Illustrator CC

*WPM 70 *Quickbooks *Sales Force *Bilingual

References

*Katherine Park 972-***-****

*Christine Casas 702-***-****

More references upon request.

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