AMARILIS GERENA – RIVERA

** ******* ******, *** *****, BELLEVILLE, NEW JERSEY 07109 C: 973-***-**** ac4x9l@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a hard-working leader as well as a team player. I am very adaptive to my environment and bring a joyful as well as a helpful atmosphere to my surroundings. I am very attentive, organized and self-motivated, challenging myself to exceed expectations by committing to provide exemplary top quality work.

SKILLS

Exceptional interpersonal communication Excellent time management skills

Effective problem solver Process improvement specialist

Exceptional telephone etiquette Customer- focused

Adherence to high customer service standards Effective workflow management

WORK HISTORY

MAIL HANDLER UNITED STATES POSTAL SERVICE AUGUST 2005 – PRESENT KEARNY, NJ

Responsibilities include; shipping/ receiving, data entry, research, supervising, organizing, labeling, lifting/ pushing/ pulling equipment, equipment operations.

MEDICAL SECRETARY JAFARI MEDICAL ASSOCIATES FEBRUARY 2005 – AUGUST 2005 NEWARK, NJ

Responsibilities include; filing, answering phones, scheduling appointments, assisting patients, preparing patient charts, insurance authorization, data entry, bilingual translation, cleaning/ organizing office, opening and closing the medical office, communicating with pharmacies/ specialists/ hospitals/ laboratories.

CUSTOMER SERVICE/ NSF COLLECTIONS TIER TECHNOLOGIES OCTOBER 2002 – FEBRUARY 2005 TRENTON, NJ

Responsibilities include; filing, collections, payment processing, accounts receivable, answering phones, supervising, data entry, bilingual translation.

Strong leader of customer support staff.

Maintained accurate records of past due customer account activity.

Managed work flow to exceed quality service goals.

ACCOUNTING CLERK STROEHMANN BAKERIES OCTOBER 2001 – MAY 2002 NEWARK, NJ

Responsibilities include; filing, accounts receivable, answering phones, data entry, order processing.

CUSTOMER SERVICE R & R MARKETING, LLC OCTOBER 1998 – OCTOBER 2001 HAMILTON, NJ

Responsibilities include; payment processing, order processing, data entry, answering phones, managing chain accounts, filing, receptionist, inventory, accounts receivable/ payable, customer relations, sales associate relations.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Promptly responded to inquiries and requests from prospective customers.

Updated customer order forms from start to finish in an accurate and timely manner.

Effective liaison between customer and internal department.

Developed highly empathetic client relationship and earned a reputation for exceeding service standard goals.

Maintained up-to-date knowledge of product and service changes.

EDUCATION

OUR LADY OF GOOD COUNSEL HIGH SCHOOL JUNE 1998 HIGH SCHOOL DIPLOMA NEWARK, NJ