Customer Service Sales

Skills

M A A J.

Humble, TX ***** • Cell: 832-***-**** • *********.******@*****.***

Customer-oriented

Goal-oriented

Excellent customer service skills

Personnel development

Customer relations

Staff training and development

Detail-oriented

Strategic thinker

Active listening skills

Consistently meets sales goals

Computer literate

Natural leader

Film Crew functions

Guest Services

oral and written communication

MS Suite Administrative Functions

meet deadlines administrative duties

Phone Calls

Customer Relationship Management Software

(CRM)

Excellent time management skills

Effective workflow management

Proficient in cash management

Creative problem solver

Strong client relations

Training development aptitude

Quick learner

Shipping and receiving professional

Employee relations

Upselling techniques

Skilled problem solver

Motivated team player

Talented multi-tasker

Flexible thinker

Complex problem solving

High-profile presentations

Visionary

Results-oriented

Risk mitigation techniques

Microsoft Office Suite expert

New product introductions

Logistics management

Lean manufacturing

Multi-site operations expert

Revenue adjustments

Accounts payable and receivable

Advanced cost control techniques

Project controls

Inventory control

Vendor sourcing and negotiations

Process improvement

Customer relations

Budgeting and finance

Recruitment and talent development

Quality Control

Negotiation expert

Process improvement specialist

Adherence to high customer service standards

MS Office expert

Professional Summary

Work Summary

Trusted key holder

Meticulous business management with seven years of professional services, excellent at multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. Client- focused Sales Representative with seven years of providing customers solutions. Solid understanding of the people needs. Experienced professional with strong leadership and relationship-building skills. Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Top producing sales professional and Dynamic communicator who consistently exceeds goals and company expectations. Motivated with solid experience managing all levels of large scale projects, including budgeting and administration. A seasoned professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.

Store General Manager, 10/2011 to 01/2018

McDonald's – Humble, TX

Promoted from Team Leader to Assistant Manager within 6 months. Interviewed job candidates and made staffing decisions. Managed staff of 350 sales associates, 10 team leaders and 9 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Increased sales volume by 55% in less than a years. Conducted store inventories once per quarter.

Generated repeat business through exceptional customer service. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education

Educated customers about the brand to incite excitement about the company's mission and values. High School Diploma: 2014

Humble High School -

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