M A A J.
Excellent customer service skills
Staff training and development
Active listening skills
Consistently meets sales goals
Film Crew functions
oral and written communication
MS Suite Administrative Functions
meet deadlines administrative duties
Customer Relationship Management Software
Excellent time management skills
Effective workflow management
Proficient in cash management
Creative problem solver
Strong client relations
Training development aptitude
Shipping and receiving professional
Skilled problem solver
Motivated team player
Complex problem solving
Risk mitigation techniques
Microsoft Office Suite expert
New product introductions
Multi-site operations expert
Accounts payable and receivable
Advanced cost control techniques
Vendor sourcing and negotiations
Budgeting and finance
Recruitment and talent development
Process improvement specialist
Adherence to high customer service standards
MS Office expert
Trusted key holder
Meticulous business management with seven years of professional services, excellent at multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. Client- focused Sales Representative with seven years of providing customers solutions. Solid understanding of the people needs. Experienced professional with strong leadership and relationship-building skills. Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Top producing sales professional and Dynamic communicator who consistently exceeds goals and company expectations. Motivated with solid experience managing all levels of large scale projects, including budgeting and administration. A seasoned professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
Store General Manager, 10/2011 to 01/2018
McDonald's – Humble, TX
Promoted from Team Leader to Assistant Manager within 6 months. Interviewed job candidates and made staffing decisions. Managed staff of 350 sales associates, 10 team leaders and 9 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Increased sales volume by 55% in less than a years. Conducted store inventories once per quarter.
Generated repeat business through exceptional customer service. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company's mission and values. High School Diploma: 2014
Humble High School -