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Customer Service Executive Assistant

Laurel, MD
March 27, 2018

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Cecelia Burnett

Laurel, MD ***** 301-***-****


B.S. Economics, Benedict College, Columbia, S.C.


Accomplished administrative professional with 15 years of demonstrated experience in dynamic, organizational and interpersonal skills to enhance company/firm administrative operations. Adept at performing, planning and directing demanding administrative operations and tasks. Team player who consistently meets project deadlines within a fast –paced environment. Dependable, confidential and competent associate to top-level executives. Independent and trusted decision-maker. Outstanding oral and written communication skills with demonstrated ability to interact with people of diverse backgrounds, cultures and professional levels. Excellent technical skills. Competencies include

Executive-Level Administrative Support

Project Management

Meeting Planning

Schedule Coordination

Travel and Conference Coordination

Exceptional Customer Service Skills

Excellent verbal and written communication


Surescripts, Arlington, VA January 2014 – June 2017


Provide administrative and business support to the Senior Vice President & Chief Marketing Officer

Maintain calendar, schedule meetings and conference calls for CMO

Provide travel planning

Prepare all travel-related expense reports and reimbursement requests

Draft letters and email responses when appropriate

Conserve executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications

Proactively work in tandem with other team members

Coordinate and track progress on department-wide projects

Support team in participation in conference coordination during internal and external events as necessary

Coordinate department events

Hogan Lovells US LLP, Washington, DC April 1998-February 2013


Successfully and efficiently supported 2 partners and 2 associates in all aspects of administration

Reviewed and edited pro-formas prior to submission to Accounting, responsible for the preparation of cover letters for invoice transmittal

Cecelia Burnett

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Handled monthly client billing (paper and electronic). Reviewed billing proformas for accuracy and completeness. Performed client and timekeeper inquiries

Input, reviewed, edited, and closed timekeepers’ time entries through the firm’s web based time entry program

Prepared annual and supplemental audit letter responses, requesting timekeeper report and polling attorneys for information which should be included in the audit response

Responsible for utilization of Outlook to manage e-mails, calendars; including responding to client inquiries; handling all executive calendar events and correspondences, dissemination of time sensitive and highly confidential electronic documents

Prepared expense reports and check requests

Handled the opening of all new matters and the generation of conflict checks. Coordinated file retrieval. Created and maintained timekeeper’s work files. Indexed and prepared files for storage

Coordinated all travel arrangements and accommodations, including scheduling and coordinating external meetings and planning all components of internal meetings and conference calls

Reconciliation of one of several firm credit cards from users

Entrusted with complete autonomy of business and personal credit cards and information

Filed electronic comments and replies from client via electronic filing system

Responded directly to customer/client requests in a professional manner

CareFirst Blue Cross Blue Shield NCA, Washington, DC June 1987-April 1998


Successfully supported the Director and Assistant Director of Major Accounts Marketing

Performed the duties of the Executive Assistant to the Vice President of Marketing as needed

Prepared memos, faxes and coordinated communication within the department

Distributed incoming mail and screened calls to expedite customer responsiveness

Scheduled and coordinated internal meetings and client functions

Coordinated travel for the entire department


Exceptional skills in Microsoft Office Suite: Word, Outlook, Excel, Power Point, Concur, and CISCO Unity voicemail system.

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