Customer Service Administrative Assistant

Edna M. Garcia

***** **** **** *****, **** Worth, TX 76140

219-***-**** ***********@****.***

EDUCATION:

Calumet College of St. Joseph, Whiting IN, B. S. in Business- Organizational Management, concentration in HR.

Columbia College, Ft. Worth, TX, Associate of Arts in General Studies/Psychology

Freight Broker Class, Phoenix, AZ

EMPLOYMENT:

All Saints’ Episcopal Church, 5001 Crestline Rd, Ft. Worth, TX 76107, 817-***-****, 9-2014 – currently. Membership Secretary/Bursar,count Sunday collections & donations. Log amounts on the spreadsheet then ACS. Make bank deposits. Maintain records of all members, security system, answer phones, file and other office duties.

C.R. England, 321 Tech Drive, Burns Harbor, IN 46304, 801-***-****, 6-08 to 4-13, Administrative Assistant, greet vendors and drivers, recruit and interviewed potential new drivers to lease or owner ops., type and read the contracts to new lease truck drivers. Prepare and present other documents (truck insurance, medical, fuel cards, tax service, etc.) to drivers in order to be DOT compliant. Answer phones, file, order office supplies, and other office duties.

Pinnacle Leasing Inc., 2023 Lafayette, Griffith, IN 46319, 219-***-****. 4-07 to 6-08. Administrative Assistant, type new contracts, help with orientation of new drivers, pay driver's service charges, calculate distance driven and log to spread sheet, maintain other spread sheets for their maintenance fund, type letters, contact vendors as need of assorted service.

Con-Way Freight, 201 Blaine St., Gary 46406, IN. 219-***-****, 3-06 to 4-07, Customer Service Representative, Auditor, and Biller, Evaluate failed shipments report and determine cause and resolution. Processed billing, and customer service taking approximately 60 calls daily, scheduling order pickups, resolve any issues that a customer may have.

Medical Specialists, 1400 S. Lake Park Ave, Hobart IN 46342, 219-***-****, 12-04 to 3-06. Administrative Assistant /Medical Biller, process bills for four doctors, worked with varies insurance companies and Medicare Medicaid, answer calls, schedule appointments, take payments, greet patients, occasionally transported patients and other front desk duties. Copy & follow up on requests for medical records for disability, law suits, transfers to another doctor, etc. Maintain all patient charts. Distribute mail and perform general department duties as assigned. Maintain the calendar for one doctor, type letters, and some personal actives.

Con-Way Transportation Services, 5555 Ruff Snow Drive, North Richland Hills, TX. 817- 605-7528, 11-00 to 7-9-04. Customer Service Representative/ Delinquent Accounts Department Collector, collaborated with outside agencies and customers to collect outstanding debts. Settled billing disputes, followed up on NSF checks, updated client information as indicated, and maintained spreadsheets. As a Customer Service Representative in the call center and I took approximately 100 plus calls daily. Assisted customers with problems, redirected calls, linked them to their local service centers. I maintained several spreadsheets for different duties.

Illinois College of Optometry, Chicago IL, 60616, 312-***-****, 7-96 to 9-00, Admissions Coordinator to the Dean for Student Affairs. Counseled prospective students (via phone/in person), this being only the first step in the process of filling a class of 174 every year. Oversaw and handled all application, transcripts, and letters of recommendations. Collated files for review, performed general administrative assistant functions including answering phones, typing letters, greeting applicants. Assisted off campus recruitment and coordinated the interviewee's visit. Conducted all exit reviews, coordinated the annual Open House, supervised and scheduled the work-study student in my area. Maintained Excel spreadsheets on incoming students updated forms and arranged printing for the new academic year.

Skills: Skilled in the use of Microsoft Suite. The data base programs I have used are ACS, AS 400, Medical Manager, Oracle, ObjectView, Cars. I speak Spanish.

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