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Administrative Assistant Customer Service

Cypress, CA
March 27, 2018

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Natasha Russell

Cell 949-***-****


Dedicated and focused Administrative Assistant who excels at organizational skills, completing multiple tasks simultaneously, and following through to achieve project goals. Has the ability to handle high volume calls while handling in-person inquiries from customers and colleagues. is flexible and hardworking with a strong drive to succeed.


Operations Administrative Assistant

Update Maintenance records reflecting current services on all 400 + vehicles in Fleet.

Maintains 100+ city and county business licenses

Updates and maintains all current Vehicle registrations and city/county licenses

Schedules all preventative maintenance for 400 + vehicles in fleet ie; smogs, oil changes, brakes pulleys and tensions,engine work, tires etc.

Coordinates and builds master Schedules & rotations for all field and training level employees including Mechanics.

Assists as a liaison between employees, Human Resources, Operations and Dispatch daily.

Provides Customer Service via phone, email and face to face interactions.

Processes day-to-day timekeeping for employees, including review of time-sheets, clock-ins and sick calls

Provides support to 45 + Operation and Division Managers along with Regional Directors

Review and Audit all expense reports prior to Director of Operations approval

General Secretarial/Administrative duties including: answering phones, word processing, creating spreadsheets, processing mail, supply ordering, filing and preparing reports.


Assistant Store Manager

Managed inventory incoming, outgoing and in-stock inventory.

Managed Daily Cycle counts, monthly Audits & shrink reports.

Handled shipping of incoming and outgoing stock to manufacturers via FEDEX.

Composed and drafted all outgoing correspondence and reports for managers.

Managed staff of 25 + sales associate, team leaders and assistant managers.

Instructed staff on appropriately handling difficult and complicated sales.

Scheduled and led weekly store meetings for all employees.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Mission Viejo high school 2000-2004

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