Customer Service Administrative Assistant

Kelly M. Bayer *** Charles Carroll Street Orange Park, FL 32073

904-***-**** *********@*****.***

Professional Summary – Systems Experience

Accomplished self-starter with Human Resources, Payroll Processing, Administrative Assistant, Collections, Accounting, Marketing and Sales experience. Strong relationship building, collaborative and problem-solving skills evidenced by positions in human resources and customer accounting departments on projects with multiple managers and team members. Exceptional communication skills, both verbal and written. Ability to work under pressure, makes sound decisions, and takes on additional tasks and responsibilities when needed. Proficient in MS Office Suite and internet applications; Word, Excel, Quick Books Premier Pro 2013 & 2014, Outlook, Publisher, Access, Bullhorn, Beeline, Fieldglass, Zero Chaos, IQ Navigator, People Soft, Taleo, Internet Explorer, Cash Pro, Mass Mutual, Wage Works, Knowledge and experience in Accounts Payable, Accounts Receivable, Payroll, Paychex, ADP, Paycom, Collections and Bookkeeping.

EDUCATION

BREVARD COMMUNITY COLLEGE-Cocoa Beach, FL

1991

LA VALLEY COLLEGE-Los Angeles, CA

1995

SANTA BARBARA CITY COLLEGE-Santa Barbara, CA

1998

EXPERIENCE

Kelly Services, Orange Park, FL Dec 2017-Current

Operations Specialist

Support services to company's internal and external customers

Review time sheets via Fieldglass and Kelly Services portal to detect discrepancies in hour entries

Audit and Reconcile pay rate discrepancies

Data processing and Analysis

Brown Jordan International, St. Augustine, FL Jan 2017-Dec 2017

Payroll Specialist- AP Specialist

Process, Maintain and monitor delivery of payroll & financial adjustments for all employees locally and remotely; 400 – 500 Employees

Review time sheets via ADP and manual time cards to detect payroll discrepancies. Make corrections where needed

Responsible for Wire transfer requests of U.S. and Foreign monies

Balancing and tracking of payroll reports including vacation, sick time, leave of absence, severance and workers compensation

Verification of Employment

Assist when needed on New hire paperwork implementation and document confidentiality

Maintain all secure records of employee information for changes such as resignations, transfers, raises, etc.

Set up of wage garnishments and benefit deductions

Distribute and accurately verify all company invoices with payments to employees and clients

Responsible for financial and human resource document confidentiality

Set up of Standard Operating Procedure (SOP)

Interactive Resources, Jacksonville, FL May 2011-Jan 2017

Human Resources - Payroll Manager - Administrative Assistant

Set up new hire orientation, paperwork and implementation of all employees in multiple systems

Update and process all W2 and 1099 information

Maintain and audit personnel files to government standards (I-9 Audit/review, EEO/AAP, etc.)

Responsible for all financial and human resource document confidentiality

Key member of Applicant Tracking System; Bullhorn software Implementation Team, validating data repositories for migration accuracy

Collect, calculate and process time sheets and payroll for 500 + employees in multiple states through Paychex, Paycom and Bullhorn systems

Maintain and monitor delivery of payroll & financial adjustments for all employees in local and remote offices

Garnishments of employees’ wages, weekly Payroll reconciliations, expense payment/audit for all associates, and tactical execution of payroll processing

Balancing of payroll reports

Comply with local, state and federal government reporting requirements and tax filings

Management, Maintenance and Updates of Bullhorn daily

Daily Database management - Maintaining and updating office spreadsheets

Administer Short Term, Long Term Disability and FMLA claims through carrier

Retained and updated all employment posters for each state employees worked in

Manage & administer unemployment Claims and unemployment compensation hearings

Verification of Employment

Customer Service

Accounts Payable and Accounts Receivable for 500 + clients and vendors

Collections and Reconciliations monthly on all outstanding invoices. Follow-up with vendors and manages for payment allocations

Bi-Weekly Invoicing and Bank reconciliations through Quick Books

Bank Deposits

Research and resolution of all commission inquiries

Process and Payments of Expenses for internal and contract employees

Monthly and yearly open enrollment Benefits administration with Broker for all employees

Set up and order office equipment, products and supplies

Apex Systems Inc., Jacksonville, FL Sept 2006 May 2011

Human Resources-Customer Accounting Specialist-Administrator–Payroll Specialist

Process, maintain, monitor, deliver and adjust payroll

Database management-Maintaining and updating office spreadsheets 40+ weekly

Balancing of all payroll reports

Process, research and reconcile billed and unbilled expenses, receivables, commissions and inquiries

New hire paperwork

Process E-Verify requests for I-9 documents of new hire employees

Maintain and audit personnel files to government compliance standards

Customer Service

Contractor and Manager travel arrangements

Expense reports

Track all internal office paid time off and holidays

Maintain and Order all office products

Set up and program all equipment and computers for internal new hires

Company projects-Leads report, newsletter input, companywide phone listing

HQ Global Workplaces, Jacksonville, FL Jan 2006 Sept 2006

Receptionist-Front Desk

Receptionist duties including answering initial calls, 100+ Multi-line computerized phone system,

Taking messages, and greeting customers.

Mail room duties including shipping/receiving, UPS, and Fed Ex knowledge

Maintain and update filing system

Assist clients with administrative support

Conference room reservation/set up and break down

Laser Max, Rochester, NY Jan 2003 Dec 2005

Sales-Marketing-Administrative Assistant

Collect and calculate time sheets along with processing and maintenance of payroll reports

Assist clients with sales and product information questions

Create and maintain recordkeeping and filing systems

Implement and maintain daily spreadsheets

Maintain central office sales database

Maintaining and monitoring garnishments of employees

Processing of income verifications

AP/AR and Collections

Auditing of personnel files

Creating letters, notes, documents, reports along with Maintaining office calendar for 30+ employees

Counseling and initiating worker’s compensation claims

Compiling Accounts Receivable monies for deposit

Data entry of tax and direct deposit forms

Customer Service

Trade show marketing experience

Mail distribution and specialty mailings

Assistant Marketing Coordinator when needed

Coordinate travel arrangements for sales and marketing departments

Manage 12-line phone system

Safe Animal Shelter, Middleburg, FL 2006 2007

Volunteer

*Business and Personal References available upon request

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