Administrative Assistant
Resume:
SUMMARY
I'm a professional, military oriented, discipline, integrity and honor are core values. I maintain an attitude of respect for anyone who works for or with me. Perform other duties as assigned and required to maintain unit operations. Will promote and demonstrate appropriate respect for cultural diversity among coworkers and all work-related contacts. Attend work regularly in accordance with agency leave policy.
SKILLS & KNOWLEDGE
■Leadership: Team Lead
■Microsoft Programs
■Multitask
■Multi-Line Phone System
■Bilingual: Spanish & English
■Reports Management
■Dependable & Punctual
■Purchase Orders
■Records & Reports Management
■Tracking
■Travel Arrangements
■Security Operations
■Observations
■Communication Equipment
■Dispatching
EXPERIENCE
Guest Service Manager
Lead a team ensuring their training is completed within the designated timeframe.
The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities, and is also responsible for ensuring efficient handling of room service orders.
Secretary
Provides customer support by assisting members with required documentation, such as, performance reports, travel vouchers, change of address, and certification of travel orders.
Responsible for correct spelling, punctuation, grammar, format and capitalization on all documentation that comes out of the Group and Squadron staff offices to include letters, emails, reports, spreadsheets and databases.
Preparing travel log vouchers. Maintains various files related to customer service issues, including reference materials, files, program documentation and reports.
Security Manager
Conducted interviews to determine individuals interest, qualifications and personnel data.
Established and maintained proper staffing levels as governed by Hotel activity.
Provide training, guidance and review performance evaluations for all security officers.
Maintains and tracks security incident reports, control logs and issues ID cards.
Conduct departmental initial and recurring training, prepared weekly work schedule.
Supervised security staff of up to 10 persons.
Conduct both initial training of newly assigned Team Members and recurring weekly/monthly training.
Motivated and counseled Team Members and administered disciplinary actions as required.
Conducted and recorded security and safety training programs for Hotel Team Members to include Fire/emergency procedures, HAZCOM, CPR to include First Aid Certification.
WORK HISTORY
Guest Service Manager
Hilton Palacio del Rio Apr 2013 – Feb 2018
San Antonio, TX 78205
Secretary (OA)
United States Air Force Reserve Dec 2005 - Feb 2013
Vienna, OH 44473
Security Manager
Hilton Palacio Del Rio Apr 1997 - Dec 2003
San Antonio, TX 78205
EDUCATION
San Conrado High School Ponce, Puerto Rico
Catholic University of Puerto Rico Bachelor of Arts in Elementary Education
REFERENCES
Leno Coronado
Director of Loss Prevention
Zachry Hospitality
John Cardenas
Sr. Front Office Manager
Hilton Palacio del Rio
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