I am a hard-working individual with 20 years of experience in administration/customer service. I have a proven track record in the fields of customer service, administrative duties, telecommunications, and nursing. In addition, 5 years of experience as a registered nurse in the intensive care unit and eight years of working with and managing a diverse group of individuals in a team-building environment to make sure clients and patient’s needs are met.
Centers for Disease Control and Prevention 2016-2017
Management Analysis and Services Office (MASO), Atlanta, GA
Senior Executive Administrative Assistant
Managed detailed calendars for two Branch Chiefs, scheduled appointments and meetings, researched and provide background on subject matter of meetings.
Developed background information and prepared outlines for correspondence/reports.
Received, assessed, routed, incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda and other forms of communication.
Ensured effective and efficient administrative operations through support principles and practices in accordance with organizational policies, procedures and guidelines.
Organizes, maintains and archives data, information and records manually and through computer- based application (e.g., alphabetically, chronologically, by subject).
Verifies attendance of meeting participants coordinates meetings (e.g., schedule location, room set-up to specifications, material and equipment are available). Documents minutes during meetings to summarize key points discussed.
Tracking, composing, and editing correspondence, letter and reports; reviewing correspondence and other documents for accuracy and completeness; and developing standard or form letters and replies to inquiries.
Preparing ad hoc and reoccurring reports. Forms correspondence, and presentation materials, which may include graphs, charts and tabular material.
Screening incoming calls and correspondences, serving as the Branch Chiefs’ representative responding independently when possible.
Creating and maintaining database and spreadsheet files.
Assisting with the development of presentations, agenda and taking minutes.
Receiving, referring, and interacting with persons within and outside the organization.
Conducts background research to assist team lead in building or adjusting administrative
policies and procedures, and procedures to support organization activities.
Provides input to help team lead analyze, interpret, and advise on policies, procedures, and business processes.
Examines business processed as directed by team lead and provides findings to help with decision-making.
Researches background information to help evaluate the efficiency and effectiveness of systems, methods, processes, and procedures.
Research to assist in adherence to the process and requirements for review and clearance of data collection.
Collect data at the request of Branch Chiefs’ and upper management.
Identifies and defines resource implications of certain options in order to collaborate with others to provide recommendations with limited impact.
Voices ideas or opinions based on a factual analysis of the data.
Lists resources necessary to carry out tasks in the operational plan, including personnel, equipment, supplies.
St. Ignatius Catholic School, Mobile, AL 2001-2016
Senior Administrative Assistant/Coordinator
Relieved management of administrative details.
Maintained procedures manual to ensure consistent performance of routines.
Updated and chased delegated tasks to ensure progress to deadlines.
Screened to control interruptions in classrooms.
Maintained calendar; ascertained which events required principal’s presence.
Prepared, maintained, and submitted reports and records, such as budgets and operational and personnel reports.
Requisitioned or purchased supplies.
Made bank deposits and kept accurate paperwork for deposits.
Made sure funds were allocated properly.
Made sure that expenditures correlated with expense codes.
Created invoices and made sure the invoices matched the amount quoted, including discounts and fees.
Inquired about payment if it was not received within 15 days of the due date.
Made sure all quantities were properly accounted for in accordance with the material requisition
Typed and filed all forms as needed.
Prepared all office reports and correspondence.
Handled incoming mail and all phone calls.
Prepared time sheets for payroll.
Kept abreast with DHR regulations.
Sears Roebuck and Company, Mobile, AL 1993-2001
Customer Service Manager
Managed and coordinated activities of workers engaged in customer service.
Planned, prepared, and devised work schedules.
Communicated with other departments and management to resolve problems.
Resolved complaints and answered questions of customers regarding services and procedures.
Made recommendations to management concerning staff and improvement of procedures.
Interpreted and communicated work procedures and company policies to staff.
Delivered excellent customer service.
University of South Alabama Medical Center, Mobile, AL 1987-1992
Surgical Intensive Care Unit, Registered Nurse
Took reports on the patient and checked all infusions.
Checked all equipment on the patient (nitric oxide tank, ventilator settings, zero all pressure transducers, IABP/VAD, chest/wound drains, IDC, etc.).
Wound care/repositioning as required.
Dealt with family/visitors - lots of teaching about monitors, etc.
Checked the drug chart and wrote a list of what is due when.
Adjusted ventilator/IABP as required.
Microsoft Office 2013-2016, Excel, Word, Publisher, Windows 10, Administrative Plus, Managing Accounting Credit Care System(MACCS), SharePoint, concur, phone etiquette, customer service experience, excellent communication skills, fast and accurate typing, bookkeeper skills, clerical skills, Sensitivity to confidential matters. Works well with all levels of internal management and staff, and clients. Excellent interpersonal skills.
1987 Graduated University of South Alabama
Bachelor of Science, Nursing; Minor, Business