Administrative Assistant
Resume:
Jocelyn Strum
Somersworth, New Hampshire, 03878
*********@*****.***
WORK EXPERIENCE
FRISBIE MEMORIAL HOSPITAL, Rochester, NH
Medical Practice Manager II, Jan 2017 – Oct 2017
Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
Direct and conduct recruitment, hiring and training of personnel.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
TRUMAN MEDICAL CENTER, Kansas City, MO
Clinic Office Supervisor, Oct 2003 – May 2016
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Complete insurance or other claim forms.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
TRUMAN MEDICAL CENTER, Kansas City, MO
Administrative Assistant, Jan 2005 – Dec 2012
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to record minutes.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Open, sort, and distribute incoming correspondence, including faxes and email.
Compile, transcribe, and distribute minutes of meetings.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
TRUMAN MEDICAL CENTER, Kansas City, MO
HIM Administrative Assistant, Jan 2004 – Dec 2004
Protect the security of medical records to ensure that confidentiality is maintained.
Review records for completeness, accuracy, and compliance with regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Release information to persons or agencies according to regulations.
Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
TRUMAN MEDICAL CENTER, Kansas City, MO
Medical Transcriptionist, Oct 2003 – Dec 2004
Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.
Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.
Identify mistakes in reports and check with doctors to obtain the correct information.
Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines.
SIGNATURE BEHAVIORAL HEALTH, North Kansas City, MO
Administrative Assistant, May 2014 – May 2016
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, technical library, or correspondence files.
STATE OF IOWA, Des Moines, IA
Word Processor 2, Jan 2000 – Aug 2003
Check completed work for spelling, grammar, punctuation, and format.
Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.
File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.
Keep records of work performed.
Print and makes copies of work.
Reformat documents, moving paragraphs and/or columns.
Transmit work electronically to other locations.
Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
Transcribe stenotyped notes of court proceedings.
CONSTRUCTION SUPPORT GROUP, West Des Moines, IA
Executive Assistant, Jan 1995 – Dec 2000
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to record minutes.
Greet visitors and determine whether they should be given access to specific individuals.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
File and retrieve corporate documents, records, and reports.
Open, sort, and distribute incoming correspondence, including faxes and email.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Manage and maintain executives' schedules.
EDUCATION
The Williston Northampton School, Easthampton, MA
High School Diploma, May 1990
Avila University, Kansas City, MO
Healthcare Management, May 2013
ADDITIONAL SKILLS
More than 20 years successful experience in customer service and support with recognized strengths in customer services, problem-solving, trouble-shooting, the ability to multi-task, and meticulous attention to detail.
Possess solid computer skills.
Ability to train, motivate, and supervise.
Always striving to exceed expectations.
A team player with a positive attitude, sense of humor, and brings productive energy to every situation.
PROFESSIONAL REFERENCES
Jodi Gusman
Truman Medical Center
Recovery Health Services – Program Director
816-***-**** – office
816-***-**** – mobile
Doug Burgess, MD
Truman Medical Center
Medical Director
314-***-**** – mobile
Vicki Roberts
Truman Medical Center
Recovery Health Services – Team Leader
816-***-**** – office
816-***-**** – mobile
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