Customer Service Administrative Assistant

OBJECTIVE

To obtain a challenging position within an organization where I can apply my training, skills and experience to the benefit of an organization and their clients.

PROFILE

Ten plus years of experience in an administrative role working directly with clients, providing assistance to the main office personnel, assisting with location of legal documents, and handling highly confidential information.

EXPERIENCE

DEVRY SMITH FRANK LLP – Barrie, ON

Administrative Assistant/Reception/Data Entry

September 2016 – February 2018

Answer phones;

Scheduled appointments according to availability;

Customer service;

Order office supplies/beverages;

Order breakfast/lunch when required for meetings;

Greet clients, assist with their questions as required, direct accordingly;

Processing courier packages for pick up or delivery;

Organized office meetings;

Faxes sorted and filed accordingly;

Opened and distributed mail to appropriate persons;

Petty Cash handling and record keeping;

Receiving cash/cheques from clients;

Filing of documents;

Scanning documents to the designated person via email or folder;

TD INSURANCE STAFF LEGAL - Toronto, ON

March 2005 – September 2016

Administrative Assistant/Data Entry

Organize filing, invoicing, accounts payable and receivable, Corporate Legal Account returned cheques;

Faxes sorted and filed accordingly;

Verification of client confidentiality information;

Calendar entries to determine staff availability;

Collect, sort corresponding documents to process office invoices;

Entering all invoices in to customized programs such as Legal Files, AS400 and Claim Center for processing invoices;

Review and verify information is correct from our vendors on a daily basis;

Reconciliation of the corporate legal accounting including reimbursements and deposits;

Create reports, data reconciliation and invoices on a daily basis and other documents using Microsoft word and Excel spread sheets; and

Update office on a daily basis, via email or post notes into customized computer programs regarding vendor changes or firm address changes.

HAMIDA TEXTILES - Toronto, ON

July 2004 – March 2005

Customer Service Agent/Data Entry

Customer service

Taking customized orders

Processing invoices

Following up on outstanding accounts

Reception coverage

Filing

Review orders

Problem solving

GREAT ACCIDENT CLAIMS - Toronto, ON

May 2003 – November 2003

Administrative Assistant/Data Entry

Customer Service

Processing invoices

Filing

Cash handling

Ordering office supplies

Reception coverage

Setting up client files

Filling out Insurance forms

EDUCATION

YORK HUMBER HIGH SCHOOL – Toronto, ON

O.S.S.D. – Certificate Obtained – 1995

GEORGE BROWN COLLEGE – Toronto, ON

Civil Litigation – Practice and Procedure – August 2016

HUMBER COLLEGE – Toronto, ON

College Reading and Writing Skills English - 2014

TRAINING AND CERTIFICATES

Fraud Awareness – Yearly

Privacy and Information Security – Yearly

Mandatory Anti-Money Laundering - Yearly

Business Law Basic Concepts – 2015

Being an Effective Team Member – 2015

Coping with Conflicting Priorities – 2015

Administrative Professionals: Common Administrative Support Tasks – 2014

Health & Safety at work – 2014

Code of Conduct and Ethics 2014

Proficient with Microsoft Office, Excel and Windows programs

HOBBIES

Cake decorating

Spending time with Family and Friends

REFERENCES

Available upon request

Contact this candidate