Customer Service Administrative Assistant
Resume:
Maribeth G. Bailey
**** ******* *****, *** *****, IL 60451
*********@*****.***
CAREER OBJECTIVE:
Sharp, dedicated, administrative professional with long-standing and diverse experience throughout multiple industries and capacities. Deadline driven with outstanding organizational and multitasking skills. Fast learner with strong ability to work independently. Demonstrates personable results and contributions.
TECHNICAL SKILLS and ORGANIZATIONS:
Microsoft Office
Rec Trac (Park District Software)
MS Word
Typing 65 WPM
MS Excel
Access
MS PowerPoint
SAP
Quipware
Peoplesoft
PROFESSIONAL EXPERIENCE:
Crown Lift Trucks, Joliet, IL 4/13 to Present
Regional Training Coordinator
Schedule and coordinate all classroom training with Managers and Supervisors
Develop, coordinate, maintain and schedule all training courses and programs
Collect, compile and report results of evaluations, attendance and training data.
Assist with mapping out training plans, design and develop training programs
Maintain updated curriculum database and training records
Manage and maintain in-house training facilities and equipment
Prepare and document procedures for employees and management who are appointed for training.
Arrange Hotel Reservations and order lunches
Assist with greeting visitors in the building and document outside visitors to the building.
Order supplies for training and training department as needed.
Approve invoices and acknowledgements for any orders submitted
Backup for Payroll Supervisor, Warehouse Solutions Coordinator and Sales Support Coordinator
Applied Proactive Technologies, Mokena, IL 9/12 to 4/13
Sales Coordinator
Maintained telephone coverage on a daily basis
Imported and expedited call reports for 15 Field Representatives
Payroll for Field Reps and Office Staff
Prepared proposals for retailers and products
Customer Service to residential ComEd customers on questions for program
Answered miscellaneous emails regarding any questions or concerns from Field Reps
Ensured Field Reps supplies are accurate
Tracked recycling boxes for multiple store locations
Ensured products are Energy Smart qualified on website
Assisted Manager and Senior Coordinator with any and all projects related to the program
Lexington Health Care Network, Lombard, IL 01/11 to 9/12
Administrative Assistant
Maintained telephone coverage on a daily basis
Managed credentialing of doctors at the facilities
Assisted with background checks on all employees
Administrative Assistant to Marketing, Human Resource and Clinical Operations departments
Processed and filed all expense reports and check requests
Filed, faxed and made copies of documents for facilities
Assisted with setting up courses for facility personnel and new hires
Filled all orders for supplies and marketing distributions
Efficient filing correspondence and credential information
Assisted with following through with all bills and invoicing
Recorded Daily Sales into Excel Spreadsheet to be input into Quickbooks
New Lenox Community Park District, New Lenox, IL 09/06 to 01/11
Secretary/Field House Coordinator
Provided excellent customer service on a daily basis
Maintained telephone coverage for multiple departments
Constant managing of the files, correspondence, billing to keep organized and efficient filing
Processed registration of all programs thru out department
Entered information into customized software (Rec Trac)
Designed brochures/documents and other related material necessary for publishing
Recorded accounts payable entries in general ledger on behalf of accounting department
Assisted with Special Events and Programs as needed
Engaged with patrons with questions regarding programs and community information
Answered all questions and concerns regarding facility and programs
Routed mail thru-out organization to ensure proper delivery
EDUCATION:
Moraine Valley Community College
General courses
Southwest Business School
Administrative Courses
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