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Customer Service Administrative Assistant

Joliet, IL
March 27, 2018

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Maribeth G. Bailey

**** ******* *****, *** *****, IL 60451



Sharp, dedicated, administrative professional with long-standing and diverse experience throughout multiple industries and capacities. Deadline driven with outstanding organizational and multitasking skills. Fast learner with strong ability to work independently. Demonstrates personable results and contributions.


Microsoft Office

Rec Trac (Park District Software)

MS Word

Typing 65 WPM

MS Excel


MS PowerPoint





Crown Lift Trucks, Joliet, IL 4/13 to Present

Regional Training Coordinator

Schedule and coordinate all classroom training with Managers and Supervisors

Develop, coordinate, maintain and schedule all training courses and programs

Collect, compile and report results of evaluations, attendance and training data.

Assist with mapping out training plans, design and develop training programs

Maintain updated curriculum database and training records

Manage and maintain in-house training facilities and equipment

Prepare and document procedures for employees and management who are appointed for training.

Arrange Hotel Reservations and order lunches

Assist with greeting visitors in the building and document outside visitors to the building.

Order supplies for training and training department as needed.

Approve invoices and acknowledgements for any orders submitted

Backup for Payroll Supervisor, Warehouse Solutions Coordinator and Sales Support Coordinator

Applied Proactive Technologies, Mokena, IL 9/12 to 4/13

Sales Coordinator

Maintained telephone coverage on a daily basis

Imported and expedited call reports for 15 Field Representatives

Payroll for Field Reps and Office Staff

Prepared proposals for retailers and products

Customer Service to residential ComEd customers on questions for program

Answered miscellaneous emails regarding any questions or concerns from Field Reps

Ensured Field Reps supplies are accurate

Tracked recycling boxes for multiple store locations

Ensured products are Energy Smart qualified on website

Assisted Manager and Senior Coordinator with any and all projects related to the program

Lexington Health Care Network, Lombard, IL 01/11 to 9/12

Administrative Assistant

Maintained telephone coverage on a daily basis

Managed credentialing of doctors at the facilities

Assisted with background checks on all employees

Administrative Assistant to Marketing, Human Resource and Clinical Operations departments

Processed and filed all expense reports and check requests

Filed, faxed and made copies of documents for facilities

Assisted with setting up courses for facility personnel and new hires

Filled all orders for supplies and marketing distributions

Efficient filing correspondence and credential information

Assisted with following through with all bills and invoicing

Recorded Daily Sales into Excel Spreadsheet to be input into Quickbooks

New Lenox Community Park District, New Lenox, IL 09/06 to 01/11

Secretary/Field House Coordinator

Provided excellent customer service on a daily basis

Maintained telephone coverage for multiple departments

Constant managing of the files, correspondence, billing to keep organized and efficient filing

Processed registration of all programs thru out department

Entered information into customized software (Rec Trac)

Designed brochures/documents and other related material necessary for publishing

Recorded accounts payable entries in general ledger on behalf of accounting department

Assisted with Special Events and Programs as needed

Engaged with patrons with questions regarding programs and community information

Answered all questions and concerns regarding facility and programs

Routed mail thru-out organization to ensure proper delivery


Moraine Valley Community College

General courses

Southwest Business School

Administrative Courses

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