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Customer Service Administrative Assistant

Portland, OR
March 27, 2018

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Professional Summary


Work History


**** ********* ***** ******, ********, OR 97214 (H) 503-***-**** (C) 503-***-**** Professional and knowledgeable assistant versed in administrative support and customer service. 12 years' combined experience in the customer service, management and administrative fields. Highly efficient and accurate, with strong planning, problem solving and communication skills. Dedicated to business success and adept at supporting all staff and customer needs.

Budgeting and finance

Team leadership


Project management

Extremely organized

Excellent communication skills

Accurate and detailed


Event planning

Advanced MS Office Suite knowledge

Business writing

Excellent planner and coordinator

Filing and data archiving

Pleasant demeanor

Schedule management

Dedicated team player

Administrative Assistant 06/2017 to Current

Schilling Cider PDX – Portland, Oregon

Schedule and coordinate meetings, appointments and travel arrangements for management. Developed new filing and organizational practices saving time and money. Maintain utmost discretion when dealing with sensitive topics. Trained new employees on registers, inventory and computer systems. Answered telephone inquiries from clients, vendors and the public. Created detailed expense reports and requests for capital expenditures. Manager 07/2013 to 04/2017

Coin Jam – Salem, Oregon

Strategic development, tactical planning in high pressure and fast paced environment. Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion. Cross-trained and backed up other customer service managers. Investigated and resolved customer inquiries and complaints in an empathetic manner. Strong leader of customer support staff.

Managed work flow to exceed quality service goals. Administrative Assistant 11/2007 to 09/2010

Nordstrom – Portland, OR

Typed documents such as correspondence, drafts, momos, and emails, and prepared weekly reports for management. Opened, sorted and distributed incoming messages and correspondence. Greeted visitors and determined to whom and when they could speak with specific individuals. References


Scheduled and organized meetings and appointments. Provided clerical support to company employees, including copying, faxing and file management. Processed client rebate reconciliation, reporting and check requests. PROFESSIONAL REFERENCES

Available upon request.

Associate of Science: Business Administration March 2018 Portland Community College -

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