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Customer Service Manager

Land O' Lakes, FL
March 27, 2018

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Claudia Leach

***** ******** **. **** *’ Lakes, FL 34638


Computer savvy, proactive and organized individual offering 5+ years of hands on experience in providing high quality project management

Skills Demonstrated achiever with exceptional knowledge of all windows operating systems through and including Windows 10.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Microsoft Office Professional, Visio and Project. Other software includes: Webtrac, Sampro, Salesforce, Shortcuts and Spark. Internet/Intranet, Landesk, Data Entry and Transcription. QuickBooks, Office 365, Outlook and Lotus Notes.

Desktop Publishing with extensive experience in Adobe Acrobat Professional, Adobe Photoshop and Adobe In-Design. Moderate experience with Adobe Illustrator. Education Rasmussen College Land O’ Lakes, FL

Bachelor of Science Business Management

Dean’s List

Honor Roll

Hillsborough Community College Brandon, FL (honors graduate) Associate of Science Networking Services Technology Associate of Applied Science Computer Information System Technology Certified Database Administrator

Certified Computer Information System Specialist

Award – Academic Excellence in Computer Science

Member of The National Society of Leadership and Success Numerous Achievement awards from Computer Generated Services Experience

2013 – Present Technical Support Specialist Computer Generated Solutions, Inc. – Tampa, FL

Provide the customer or end user with information and support related to the Ratner Company's products and services in a call center environment.

Proactively facilitates relationship management with assigned clients to address service needs.

Troubleshoot calls and requests/problems and accurately record them.

Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting and installation problems and questions; PC configuration and network configuration; OS and browser related issues.

Escalate top priority, production-critical issues to the appropriate technical staff.

Maintenance dispatch.

Vendor support coordination.

02/2011– 09/2012 Assistant Manager Family Dollar Store – Tampa, FL

Answers questions and resolves customer inquiries and concerns.

Maintains a presence in the store by providing excellent customer service.

Ensures a clean, well-stocked store for customers.

Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.

Supports Store Manager in loss prevention efforts.

Assumes certain management responsibilities in absence of Store Manager. 2007-2011 (Owned Company) Computer Tech/Graphic Design The Gift Giver – Valdosta, GA

Installing, maintaining, and repairing hardware and software.

Diagnosing, repairing, replacing parts, and testing hardware.

Updating, and troubleshooting software applications.

Removal of computer viruses.

Brainstorming and mocking up design ideas/use of computer software to execute designs

Present ideas to clients.


Meeting with clients and adjusting designs to fit their needs or taste Claudia Leach, page 2

2004-2007/1996-1998 Project Manager/Administrative Asst. Color Creations Painting - Tampa, FL

Prepared paint estimates for commercial building projects through reading specifications and blueprints.

Prepared submittals.

Reported to and worked directly with CEO.

Contract Negotiation: Negotiated $724k contract with Clark Construction, LLC.

Attended project meetings.

Prepared/handled correspondence, Notice to Owners, proposals, change orders, and other related documents.

Processed invoices for payment and release of liens as per projects.

Prepared and analyzed project budgets and spending.

Established/maintained relationships with vendors/suppliers and customers.

Interfaced with architects and general contractors.

Customer Service/Marketing.

Created/maintained filing systems: electronic/hardcopy.

Designed employee handbook and implemented departmental procedures.

Payroll administration.

Handled office mailing, FED-EX and UPS shipping activities and all other general office procedures to and including answering telephones.

Ordered and distributed office supplies.

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