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Project Data

North Wales, PA, 19454
March 27, 2018

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Arpit Gandhi

** ******** ******, ********, **, **440,, 732-***-****


Development Tools AutoCAD, Joomla, MS SharePoint, MATLAB, Maple, LabView, MS Office Methodologies Rational Unified Process, Agile, Waterfall Requirement Tracking Tools MS Excel, MS Word, Jira, Basecamp, IBM Rational Requisite Pro, HP ALM Modeling & Designing Tools MS Visio, Enterprise Architect Wireframe Tools MS Visio, Axure, MS Paint

Databases MS Access, SQL

Reporting Tools MicroStrategy, SAP Business Objects, Tableau PROFESSIONAL EXPERIENCE:

Prudential Financial, Dresher, PA June 2016 – Present Business Systems Analyst

Prudential Annuities is a business of Prudential Financial, Inc. I work in the Functional team to create service level artifacts for projects, which utilizes the Enterprise Service Bus (ESB).

• Create Interface Requirements Documents (IRD), Data Requirements Documents (DRD), and Service Specifications Document

(SSD) based on the business requirements

• Utilize Enterprise Architect to create the Sequence Diagram, Activity Diagram, flow charts, Request/Response parameters, and to generate the above mentioned artifacts

• Work closely with the end users and the stakeholders to develop a detailed understanding of the requirements and prepare a comprehensive set of documents to define the specifications and the business value of the system

• Review and provide approvals on vendor’s IRD & IDD

• Map data fields and its respective values amongst external and internal data formats

• Create a translation sheet between the industry standard ACORD data format and source system

• Conduct design walkthrough sessions for all the artifacts with the client, construction, and QA offshore and onsite

• Assist in updating the business data elements data dictionary as new elements were added

• Gain approval for IRD, DRD, and SSD through Service Governance and hand it off to the construction team

• Perform gap analysis on the data elements added for the particular operation between Prudential AIT’s DRD and the third party vendors DRD

• Actively participate in the daily bug triage meeting to ensure all the defects are being addressed in a timely manner

• Use HP Application Management System to extract the requirements and to upload the services for construction and QA

• Work alongside the business to resolve design related concerns and provide a high level summary of the services being created

• Interview the end users to create a flow chart of the activity and recommend the business the possibility of automating the manual process

Johnson Controls Inc., Plymouth Meeting, PA Mar 2016 – May 2016 Business Analyst

Johnson Controls is a multinational company specializing in building efficiency, batteries and energy storage, and automotive parts. I worked in the integrated demand response (iDR) department to register customers to the PJM market and measured and compared the real time data against utility data.

• Provided technical analysis and employed various monitoring techniques to identify abnormal meter data conditions

• As an SME of the key iDR internal applications, documented and presented requirements for the monthly updates

• Organized and processed meter data in accordance with the established measurement and validation process

• Ensured customers are accurately registered and provisioned with the market and iDR deadlines and in accordance with the rules

Nationwide, Harleysville, PA Oct 2015 – Feb 2016

Requirements Analyst Lead

Nationwide is the sixth largest Property and Casualty (P&C) insurer in the United States. I worked on a project to add Line of Business level segmentation and Account level segmentation to the Market Segmentation. I also modified the existing workflows for numerous entities and regions.

• Led the requirements gathering sessions with cross-functional teams across the nation

• Elicited requirements from the Business via brainstorming sessions and reverse engineering an existing system

• Documented business requirements for each entity and application

• Conducted a requirements walkthrough with the business, design, and QA teams

• Supported the QA team with the test strategy, test plan, and test cases

• Supported the design team by tracking each design specification to a business requirement

• Worked alongside the Data Architect to create a Data Architecture document Penguin Random House, New York, NY Jun 2013 – Mar 2015 Business Analyst

Penguin Random House (PRH) is the largest book publisher in the world. At PRH, I worked on the following projects; BookMark, BookScout, eBook Reader App, Online Marketing and Legal Review, MoonRaker, Penguin website, and Weekly Inventory Report. BookMark is a tool used by the marketers to create websites for the authors. BookScout is social cataloging application on Facebook. It allows users to search for books from the rich database, input comments and share with friends on Facebook. eBook Reader App is designed to be used by internal employees and critics to borrow a book from the PRH server to review. Online Marketing and Legal Review is a standalone tool design for PRH employees to request a technological task. MoonRaker is another standalone application used to make ePubs from INDD file type.

• Developed user guides for the Bookmark Tool and trained marketers with various permission levels

• Gathered and documented business requirements from cross-functional SMEs

• Identified and documented new business requirements derived from changes to the project scope

• Project Management activities included coordinating with various project resources to ensure all requirements were incorporated into the project and implemented as intended. Also, proactively communicated and collaborated with various departments to analyze information needs and delivered documentations such as functional requirements, use cases, and design specifications.

• Prepared release notes for individual updates after the launch of the eBook Reader App

• Comprehensively managed the requirements and made it available for all team members

• Documented the AS-IS Business workflow adhering to UML standards

• Identified use cases from the functional requirements, developed use case specifications, and created “TO-BE Business Process Workflow” diagrams in MS Visio

• Conducted walkthroughs with business and development teams on artifacts created for individual projects

• Documented meeting minutes in JAD sessions and provided assistance on various project management tasks

• Assisted in the creation of test plans, training materials, execution of testing and training relevant to each project’s needs

• Collaborated with the UAT and QA teams to assess and develop guidelines to assure timely completion of projects Sapient Nitro, New York, NY Feb 2013 – Mar 2013

Business Analyst

Sapient Nitro is an interactive agency, which helps companies resolve challenges and become more successful. At Sapient Nitro, I worked on a project for MetLife to improve their Agent Resource Site (ARS)(insurance quoting system). The project was to enhance MetLife’s ARS system and recommend changes for their new upcoming system.

• Interviewed with SMEs (call center agents) to obtain a high level understating of the problems they are encountering with the ARS

• Collaborated with the information architect and market strategist to develop and present recommendations to the client

• Created and conducted wireframes and functional requirement document walkthroughs with the business owners and collected sign-offs

• Developed meeting agendas, coordinated attendance, and presentations for daily meetings with the MetLife team

• Built the recommended prototype ARS Quoting system utilizing Axure DRS C3, Wyndmoor, PA Sept 2008 – Mar 2009

IT (Co-Op II)

• Maintained a running inventory of all network equipment via asset management

• Worked alongside Network Engineers to keep track of the company’s server

• Configured Cisco routers and switches & assisted in developing MS SharePoint sites

• Developed and installed the framework for a IBM SecureWay Firewall SAP America, Newtown Square, PA Sept 2007 – Mar 2008 Network Engineer (Co-Op I)

• Upgraded Cisco 3750G switches and configuring for campus upgrades

• Provided wireless support checking downed Aruba access points

• Assisted with after-hours communication room re-designs

• Monitored network maintenance and network monitoring tools on a daily basis EDUCATION:

BS, Biomedical Engineering, Drexel University, Philadelphia, PA 2012 CERTIFICATES:

Cognizant Agile Certified 2016

NASM Certified Personal Trainer, License #117*******-****

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