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Customer Service Office

Wichita, KS
March 27, 2018

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Rebecca L. Siebert



To obtain a position that allows me to use my former teaching experiences and office experience and all my other skills I have gained from previous jobs to help my customers and fellow employees in a productive way.

Summary of Qualifications

Organized, professional and energetic are words used to describe me. I enjoy working with my co-workers, customers and potential customers. I tend to find innovative solutions that benefit everybody. I like to do a variety of activities in one setting. I show great efficiency in such programs as Word, Works, Excel, Outlook, and Power point and Quickbooks. I have vast experience in working with E-mail, scanners, fax machines and multiline phones. I excel at multitasking and I am polite, positive, hard working and have a talent for putting people at ease. I do know American sign-language.


Graduated from Emporia State University with a BS in Special Education Elementary Education. 1995-2000.


Assystem US Inc.

Office Assistant Administrator

July 2017-February 2018

*Created procedures for a timely collection of hours worked and time sheets from the Canada and Mexico office and all over the United States

*Input hours into a Data Base effectively to later to be processed for payroll

*Communicated in an efficient manner between the utility companies and the Assystem accounting department

*Interpreted and communicated policies to our employees all over the world

*Assisted in the collection of Visa paperwork and corresponded with lawyers

*Detected fraud within our payroll system creating new procedures within the payroll system.

*Created a new fiscal calendar for the 2018 year

*Set up travel and lodging arrangements for our employees

*Assisted the Talent Requisition Department by searching for potential candidates, conducting initial interviews and creating forms to make the process more efficient

*Proof read and formatted resumes to be submitted to the Aerospace industries

*Composed and collected contracts and dispersed to the correct departments in a timely manner

*Updated the Quality Manual for the Assystem US Inc.

*Designed and dispersed business cards for the company

*Made the transition from one office to another as smooth as possible

*Kept the company's network files updated

*Ensured that weekly expense reports matched up with receipts before being processed by payroll

TRUST HomeCare

Office Assistant

January 2017- July 2017

*Answered phones and delivered message efficiently

*Practiced confidentially regarding paperwork and employee’s folders

*Updated company's policies and procedures

*Administer drug tests

*Correctly put in employee’s time sheets into payroll system

* Ran the Hutchinson branch office by interviewing new employees and making sure that current client’s shifts were covered

*Updated current employee’s availability schedules

*Interviewed potential employee’s references

*Preformed background checks on such websites as KBI and KDADS

*Created scheduling spreadsheet for supervisors to utilize

*Update files on the network

*Had the current employee instruction book translated into Vietnamese

Futures For Tomorrow

Employment Specialist / Job Coach

May 2016- November 2016

* Assisted clients with mock interviews and writing resumes

* Used proper time management to generate daily, weekly and monthly reports

* On a daily basis arranged schedules for my clients

* Met with future employers and clients to ensure job success

* Assisted clients in finding employment both in person and on line

Provisioned Services, Inc.

Office Assistant

January 2015 to Sept. 2015

*Ran and took messages for a multiphone line

*Interpret the meaning of information for others (vendors, customers, fellow co-workers)

*Communicated to vendors through e-mail, fax and phone

*Organized and maintained folders

Customer Service Specialist

August 2014 to October 2014

*Processed customer's information through communication through phone, email and chat

*Photo-shopped photographs to be sent to artist and communicated with artist the customer’s wishes

*Possessed knowledge of principals and processes for providing customer and personal services.

*Entered package tracking into the computer

Heartsprings International


February 2014 to August 2014

*Communicated with other departments on student data via iPhone

*Conferred with coworkers to coordinate work activities

*Taught students life skills

*Used relevant knowledge and education in assisting my co-workers with students

Portrait Innovations


April 2006- May 2010

*Took portraits of individuals from individuals to a group of 26

*Informed customers of services over phone

*Participated in active listening in the customers needs and making sure it got accomplished

*Demonstrated initiative by assisted in training co-workers over posing, phone procedures, and computer sales

*Troubleshooter for cameras, lights, printer, and computer

Burlington Coat Factory

Sales Associate/ Shoe Department Manager

May 2000-July 2015

* Demonstrated knowledge of business and management principals involving strategic planning and resource allocation

*Shared product knowledge with customers

*Rang up customers purchases

*Demonstrated leadership technique by positive attitude and by sharing company knowledge with my employees

*Developed organizational policies and programs by writing a training manual for the shoe department

USD 259-Wichita

Special Educator/ Classroom teacher

January 2001-December 2005

*Created lesson plans for Para educators and myself

*Established and maintained interpersonal relationships with other teachers, administration, para-educators, support staff and parents to ensure my students success

*Created a classroom schedule around 5 other teachers schedules that was agreeable to everyone

*Tested students to see if objectives were being met

*Evaluated information to determine compliance with standards by writing Individual Education Plans, testing my students on their Individual Educational Plans, and by running Individual Educational Plan meetings

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