Customer Service Office
Resume:
Rebecca L. Siebert
***************@*****.***
Objective
To obtain a position that allows me to use my former teaching experiences and office experience and all my other skills I have gained from previous jobs to help my customers and fellow employees in a productive way.
Summary of Qualifications
Organized, professional and energetic are words used to describe me. I enjoy working with my co-workers, customers and potential customers. I tend to find innovative solutions that benefit everybody. I like to do a variety of activities in one setting. I show great efficiency in such programs as Word, Works, Excel, Outlook, and Power point and Quickbooks. I have vast experience in working with E-mail, scanners, fax machines and multiline phones. I excel at multitasking and I am polite, positive, hard working and have a talent for putting people at ease. I do know American sign-language.
Education
Graduated from Emporia State University with a BS in Special Education Elementary Education. 1995-2000.
Experience
Assystem US Inc.
Office Assistant Administrator
July 2017-February 2018
*Created procedures for a timely collection of hours worked and time sheets from the Canada and Mexico office and all over the United States
*Input hours into a Data Base effectively to later to be processed for payroll
*Communicated in an efficient manner between the utility companies and the Assystem accounting department
*Interpreted and communicated policies to our employees all over the world
*Assisted in the collection of Visa paperwork and corresponded with lawyers
*Detected fraud within our payroll system creating new procedures within the payroll system.
*Created a new fiscal calendar for the 2018 year
*Set up travel and lodging arrangements for our employees
*Assisted the Talent Requisition Department by searching for potential candidates, conducting initial interviews and creating forms to make the process more efficient
*Proof read and formatted resumes to be submitted to the Aerospace industries
*Composed and collected contracts and dispersed to the correct departments in a timely manner
*Updated the Quality Manual for the Assystem US Inc.
*Designed and dispersed business cards for the company
*Made the transition from one office to another as smooth as possible
*Kept the company's network files updated
*Ensured that weekly expense reports matched up with receipts before being processed by payroll
TRUST HomeCare
Office Assistant
January 2017- July 2017
*Answered phones and delivered message efficiently
*Practiced confidentially regarding paperwork and employee’s folders
*Updated company's policies and procedures
*Administer drug tests
*Correctly put in employee’s time sheets into payroll system
* Ran the Hutchinson branch office by interviewing new employees and making sure that current client’s shifts were covered
*Updated current employee’s availability schedules
*Interviewed potential employee’s references
*Preformed background checks on such websites as KBI and KDADS
*Created scheduling spreadsheet for supervisors to utilize
*Update files on the network
*Had the current employee instruction book translated into Vietnamese
Futures For Tomorrow
Employment Specialist / Job Coach
May 2016- November 2016
* Assisted clients with mock interviews and writing resumes
* Used proper time management to generate daily, weekly and monthly reports
* On a daily basis arranged schedules for my clients
* Met with future employers and clients to ensure job success
* Assisted clients in finding employment both in person and on line
Provisioned Services, Inc.
Office Assistant
January 2015 to Sept. 2015
*Ran and took messages for a multiphone line
*Interpret the meaning of information for others (vendors, customers, fellow co-workers)
*Communicated to vendors through e-mail, fax and phone
*Organized and maintained folders
Overstockart.com
Customer Service Specialist
August 2014 to October 2014
*Processed customer's information through communication through phone, email and chat
*Photo-shopped photographs to be sent to artist and communicated with artist the customer’s wishes
*Possessed knowledge of principals and processes for providing customer and personal services.
*Entered package tracking into the computer
Heartsprings International
Para-educator
February 2014 to August 2014
*Communicated with other departments on student data via iPhone
*Conferred with coworkers to coordinate work activities
*Taught students life skills
*Used relevant knowledge and education in assisting my co-workers with students
Portrait Innovations
Photographer
April 2006- May 2010
*Took portraits of individuals from individuals to a group of 26
*Informed customers of services over phone
*Participated in active listening in the customers needs and making sure it got accomplished
*Demonstrated initiative by assisted in training co-workers over posing, phone procedures, and computer sales
*Troubleshooter for cameras, lights, printer, and computer
Burlington Coat Factory
Sales Associate/ Shoe Department Manager
May 2000-July 2015
* Demonstrated knowledge of business and management principals involving strategic planning and resource allocation
*Shared product knowledge with customers
*Rang up customers purchases
*Demonstrated leadership technique by positive attitude and by sharing company knowledge with my employees
*Developed organizational policies and programs by writing a training manual for the shoe department
USD 259-Wichita
Special Educator/ Classroom teacher
January 2001-December 2005
*Created lesson plans for Para educators and myself
*Established and maintained interpersonal relationships with other teachers, administration, para-educators, support staff and parents to ensure my students success
*Created a classroom schedule around 5 other teachers schedules that was agreeable to everyone
*Tested students to see if objectives were being met
*Evaluated information to determine compliance with standards by writing Individual Education Plans, testing my students on their Individual Educational Plans, and by running Individual Educational Plan meetings
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