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Customer Service Executive Assistant

Location:
Gaithersburg, MD
Salary:
36,000
Posted:
March 27, 2018

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Resume:

Priscilla Velport

301-***-**** or ac4x5q@r.postjobfree.com

SUMMARY OF SKILLS

Service-focused and hardworking office support professional with 17 years of experience in Customer Service, office management, data entry and database management experience. Ability to support multiple projects simultaneously. Proven track record of success communicating with individuals from diverse background on the phone and in person with ability to prioritize tasks.

SOFTWARE: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access), QuickBooks, Needles, Pro Law,, ACT. Softwares used at HOC: Yardi, HousingPath, FreshDesk, Salesforce. Healthcare Software: EMR, quick EMR, Medic Pro, Cerner Millenium, and Powerchart Prod.

PROFESSIONAL EXPERIENCE

Front Desk Receptionist /Office Administration/Concierge 04/2016-Present Adventist Healthcare Behavioral Health & Wellness Serv.

Concierge among other tasks given besides my own duties. Provide first-class customer-service by phone and in person. Created and maintain all the files in the office; also client confidential information. Data entry on a daily basis on schedule and calendars also on call agenda for doctors and nurses. Translated as needed from English to Spanish Escort visitors to patients whereabouts Handled multiple phone lines, scheduled meetings in conference rooms and also assisted in training new recruits. Also handled mecial software such as EMR, quick EMR, Cerner Millenium, and Powerchart Prod. Customer Relations Specialist 11/2016-01/2018

Housing Opportunities Commission of Montgomery County Served as first point contact for callers to the Agency’s Wait List hotline and assist callers in answering wait list related questions. Use HOC Fresh Desk portal to track and respond to voicemails and emails Serve as the Spanish to English translator for the Wait List hotline; respond to Spanish language emails and phone calls Answered special project VPC referral phone calls, prequalify client based on income criteria provided, leave note in HousingPath software and close out tickets in Freshdesk, also management of Property management software such as Yardi and Salesforce. Executive Assistant 02/2014-10/2016 American Auto Repair, Rockville, MD Handled customer complaints on the phone and/or in person. Carefully sorted and distributed incoming mail/packages to the proper individuals. Responsible for inventory Alphabetically organized clients’ paper files as well as organized clients’ information in the company’s computer database. Translated as needed from English to Spanish. Processed payroll and managed Human Resources department In addition, supported facilities which included fulfilling all of the maintenance needs of the office; equipment repairs, created work orders, ordered office supplies and coffee supplies. OBJECTIVE

I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful. EDUCATION: Montgomery College, Rockville, MD – Business Major (currently & online ) Professional Development Center, Business Administration & Computer Science 2002, Adventist Healthcare-Qualified Bilingual Interpreter (QBS) Temporary Agency & Individual Assignments include: 2013-2014 Joseph Greenwald & Laake, P.A., Montgomery County Board of Elections, DC Retina Atlantic Coastal Cooling & Heating, Issa Physical Therapy, Jones Lang LaSalle Achieved status as demanded temp worker for employment agency that require skilled bilingual administrative professional support. Supported clients in diverse industries including Legal, County agency, health care, and real-estate. Managed front desk reception, database administration, spreadsheet creation, meeting scheduling and expenses and Purchase Order tracking. Oversee reception area, including greeting visitors and responding to telephone and in-person requests for information. Coordinate inventory orders, office supplies, and travel arrangements including greeting numerous visitors, VIP’s, vendors and interview candidates. Drafted meeting agendas, supplied materials, and executive follow-up for meetings and team conferences. Key Accomplishments:

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies. Handled a range of administrative support and office management functions for clients to deliver services efficiently. Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints. Achieved superior marks on evaluations and repeatedly offered part time positions at the end of temporary contracts.

Executive Assistant 03/2006-01/2012 Rod Miller, Inc, Silver Spring, MD

Provided executive-level administrative support to the President and CEO with a demonstrated ability to improvise, improve procedures and meet demanding deadlines. Served as liaison between departments to ensure proper communication and a smooth work flow. Assisted clients and provided solutions to customers’ complaints and issues. Used different databases to input customers’ orders correctly and ensure that service was executed in a timely manner. Maintained appointment calendar, scheduled appointments and meetings. Processed payroll and managed Human Resources Department Translated English to Spanish. Processed payroll and managed Human Resources department. Made travel arrangements for CEO and Vice President.

Executive Assistant 02/2004-02/2006 American Auto Repair, Rockville, MD Handled customer complaints on the phone and/or in person. Carefully sorted and distributed incoming mail/packages to the proper individuals. Responsible for inventory Alphabetically organized clients’ paper files as well as organized clients’ information in the company’s computer database. Translated as needed from English to Spanish. Processed payroll and managed Human Resources department In addition, supported facilities which included fulfilling all of the maintenance needs of the office; equipment repairs, created work orders, ordered office supplies and coffee supplies. Legal Secretary/Office Assistant 01/2000-01/2004 Law offices of Ryan A. Lahuti, Silver Spring, MD

Helped paralegals with the research and gathering of legal documents as needed. Maintained databases and files, answered phones, took messages and performed administrative tasks. Provided timely and accurate processing of all work requests. Maintained appointment calendar, scheduled appointments and meetings Translated as needed from English to Spanish. Prepared legal packages to be filed in court. In addition, supported facilities which included fulfilling all of the maintenance needs of the office; equipment repairs, created work orders, ordered office supplies and coffee supplies.



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