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Software Engineer Customer Service

Raleigh, NC
March 27, 2018

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Dan Strong

Knightdale, NC ***** 919-***-****

Software Engineering Leader

Web Application Developer Technologist Architect Strategist Innovator Visionary Problem Solver

Accomplished, business savvy development professional capable of identifying strategic opportunities to streamline business processes supporting operational decision making. Critical thinker communicating and collaborating effectively with stakeholders. Team builder and leader with background developing and leading variety of development teams in both product development and consulting engagements.



Java, C/C++, HTML, CSS, XML, XSL, JavaScript, JQuery, Angular, UNIX Shells, PHP


Eclipse, IntelliJ, Visual Studio, Rational Application Developer


Oracle, DB2, Sybase, Microsoft SQL Server, MySQL, Access, JDBC, TOAD, Hibernate, Ibatis, ERWin, ER/Studio

Web Technologies:

Java/J2EE, Spring, .NET, Web Services (SOAP / REST), JAX-RPC, JAX-WS, JAXB

Web Servers:

Apache, IIS

App Servers:

Apache Tomcat, tcServer, IBM Websphere Application Server, Liferay


IBM MQ Series, IBM Integration Bus (Message Broker), Camel, Spring Integration


Object Oriented Analysis Design, Use Cases, UML

Life Cycle Processes:

Agile, Rational Unified Process, Capability Maturity Model

Operating Systems:

Windows, UNIX (Digital AIX Linux Solaris)

CI/CD Tools:

Jenkins, Maven, Ant

Project Tools:

JIRA, Confluence, Crucible, Rally, Rapid, CA Wiley


RAILINC, Cary, NC 2011 – 2018

Senior Software Engineer

Designed, developed, maintained, and supported Asset Service-related applications, including asset health, utilization, and compensation for freight railroad industry. Led design discussions, documented technical designs, authored disaster recovery documents, and automated process monitoring plans. Interfaced with stakeholders and customers regarding features and issues.

Utilized Agile methodology on cross-functional team, participating in daily scrum stand ups, communicating status, performing iteration kickoffs, retrospectives, and acting as scrum master on some teams.

Led and participated in 24 x 7 developer on-call support rotation, maximizing up time, enabling continuous process improvement, minimizing false alerts, and documenting actions/resolutions.

Mentored other developers, providing brown bag lunch discussions and onboarding documentation.

Increased customer satisfaction by optimizing web service query performance for EHMS.

Delivered Asset Information Repository (AIR) / E-Train Phase I on time and in budget as one of first applications of ten-year Asset Health Safety Initiative by freight railroad industry.

Acted as gatekeeper for the repository database schema for Asset Health db schema shared among multiple applications to coordinate, document, and communicate design changes.

Designed and implemented HATEOS RESTful Web Service API, providing consolidated web service endpoint for asset-related data from separate systems into a single web service endpoint.

Led and performed Proof of Concept with vendors, utilizing Change Data Capture technology to establish tool feasibility and performance metrics, resulting in reduced data latency times.

Implemented bank conversion for Railroad Clearinghouse under tight deadline without business analyst support.

Dan Strong Page Two

ACCESS POINT, INC., Cary, NC 2005 – 2011

Manager, Information Systems

Led and developed team of engineers. Oversaw requirements gathering, designing, developing, documenting, and maintaining web applications to support operations of telecommunications company.

Built and developed team of engineers, utilizing best practices to deliver quality and effective solutions and have positive organizational impact.

Implemented Agile development process and supporting tools for team, resulting in faster project / feature deliveries and feedback to customers and stakeholders.

Worked closely with Product Development and Marketing, supporting new sales offerings, system changes, quote tool updates, promotions, and sales incentives.

Researched new technologies and potential applications, ultimately selecting new server / development stack – Windows / Java / Tomcat / Spring / SQL Server.

Improved security, performance, and availability by re-engineering website security system.

Led redesign of Agent Sales Portal and Customer Account Portal, resulting in higher customer satisfaction and retention.

Designed and developed service availability / sales quoting / commission APIs and tools incorporating pricing, margin, availability and integration with national carrier web service APIs for 3rd-party agent network to provide nationwide least cost quoting to customers and reduce load on internal quoting staff.

Delivered an Order Status Email Notification Application, resulting in increased accountability, communication customer service, retention, and satisfaction.

Delivered strategic rate card application, reducing keying mistakes and total manual order entry effort in CRM, allowing for automatic auditing, reporting, negotiating, and re-terming large corporate customers.

SYMPLEXEON LLC, Phoenix, AZ 2005 – 2006

Software Consultant

Headed team of developers during pilot and implementation phases of gift registry application for Lowe’s Home Improvement.

Led and coordinated day-to-day activities of team of developers and interactions with project management, architecture, sponsors, infrastructure, and service delivery teams.

Designed and implemented gSOAP C++ Web Service Proxy solution due to limited server constraints and project resources that still satisfied project requirements and performance.

Designed test plan and oversaw integration / testing into POS System and wireless handheld scanner modules before rolling out nationally to stores.

Additional Professional Experience


Senior Software Developer / Team Lead

Led team developing supporting and maintaining a Federal Procurement Instrument Authoring tool in use by ten government agencies. Developed java bridge application, resulting in revenue growth from three implementations with SAP R/3.

MERANT INC. (MicroFocus), Morrisville, NC

Software Engineer III


Software Engineer / Web Developer


Bachelor of Science (BS), Computer Science, North Carolina State University, Raleigh, NC

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