Customer Service Data Entry
Resume:
**************@*****.***
Kingwood, Texas 77339
LESHAWN G. MCKAY
ACCOMPLISHMENTS
Enhance a company's customer service and or office administration department through the effective use of expert computer skills, professional knowledge and experience.
Dedicated results – oriented professional with extensive experience in Human Resource Management/ Accounts Payable Specialist/Payroll Specialist. Computer literate with proficiencies in general front office techniques, collections, data entry, full-cycle payroll processing, union employees as well as HR systems and all aspects of customer service. Commended for being detail-oriented, organized, and efficient.
SKILLS & ABILITIES
●Provided Splendid Customer Service
●Keen Knowledge of Payroll Processing
●Proficient if performing multiple tasks simultaneously
●Excellent Interpersonal Communication
●Proficient with Wage Garnishments/Union Payroll processing
●Proficient use of Quickbooks, Sage, ADP, SAP, & JD Edwards
●Processed Invoices/Vouchers
●Advanced with Microsoft Word, Access, Outlook, Excel, and PowerPoint
●Ability to resolve customer disputes and payments diplomatically
●Multi-state payroll processing
●Data Entry
PROFESSIONAL EXPERIENCE
DATA ENTRY, ROYSTON RAYZOR LAWFRIM
May 2016 – October 2017
Verified and logged in deadlines for responding to daily inquiries.
Developed and created a more effective filing system to accelerate paperwork processing.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Answering incoming and outgoing calls.
Entering medical billing information into database.
Adding, updating and reviewing manual claimant data
PAYROLL ADMINISTRATOR, G E OIL AND GAS COMPANY
July 2014 – May 2016
Worked directly with management to discuss any errors or discrepancies as well as provided special reports using Wells Fargo Expert Pay.
Completed uploads of payroll information such as bonus, commission, into SAP payroll system.
Monitored pay or adjustments as required for employees on LOA the ADP Enterprise System.
Verified data entry of new hires, terminations and various status changes.
Updated and maintained W-4 information as requested by the employees.
Updated and maintained direct deposit information as requested by the employees.
Performed Payroll auditing pre and post processing to ensure accuracy, compliance, overall balancing and reconciliation by maintaining ADP Payforce database.
Processed manual checks for terminated employees as required by State law.
Set up Garnishments and Child Support orders as directed by the courts.
PAYROLL ASSOCIATE/HR ADMINISTRATIVE ASSISTANT, STAFF MANAGEMENT
March 2012 – July 2014
Oversaw the day-to-day processing of multi-state payroll for 1600+ employees, including review of timesheets and computing pay in accordance with FLSA (ADP PayForce & JD Edwards Enterprise).
Pulled internal reports as requested (salaries, bonuses, hours worked).
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Maintained and verified employee personal information.
Performed Audits and made sure the accrual of time was accurate.
Managed recruiting, candidate screening and selection process to proactively meet the organization's hiring requirements.
Assisted supervisors / department heads in preparation for performance and salary reviews.
Provided guidance to supervisors and employees regarding policy and HR program administration and interpretation.
Prepared employee separation notices and related documentation and conducts exit interviews.
EDUCATION
Houston Community College – Houston, TX
Hall Center for Education – Houston, TX
Contact this candidate