SHAMECA S. HORSLEY
**** ******* ***** **, *******, GA 30310
Cell: 347-***-**** / Email: firstname.lastname@example.org
To obtain a position where I am able to utilize my people oriented experience, communication skills and problem solving abilities.
PSCH Inc, Brooklyn, NY Jan 2015 – Jan 2018
Answers questions and inquiries via telephone and routes calls to appropriate departments.
Collects, verifies, and inputs data as well maintaining program files and records.
Creates and updates forms such as reports, memorandums, bills, grants and applications.
Distributes mail, phone messages, paychecks and Metrocards.
Transcribes minutes retrieved from meetings and submitted to supervisor.
Maintains sufficient stock of inventory by ordering supplies, receiving inventory and preparing requisitions.
Conducts general office duties as well as schedule appointments and update calendar.
Outreach Administrator 2013-2015
Participated in the development of outreach methods and procedures to enhance operations.
Conducted initial assessments of assigned clients to determine eligibility for Home Health Services.
Organized and maintained documents, records and reports.
Maintained effective communications with clients, primary care physicians, substance abuse and mental healthcare providers, family, and other resources on behalf of our clients.
Attended team meetings to provide feedback regarding various types of consumer engagement, resource usage and division of outreach team work.
Counselor Aide 2010-2013
Provided support to 32 Consumers with serious mental illness and substance abuse diagnosis.
Interface with community healthcare providers and internal departments of the agency to ensure consumer care and operational support.
Coordinated with entitlements services and social programs to secure and maintain consumer’s benefits.
Documented collateral contacts with providers and generate case notes and progress notes on consumer behavior.
Utilized AVATAR information system for census verification and tracking of consumer movement.
Maintained all facility records and files.
Provided technical and administrative support to management staff.
Managed operational expenses, records for account replenishment and budgets for stationary inventory and food.
Scheduled staff for trainings to certify compliance with OMH regulations.
Empire State College, Saratoga Springs, NY Jan 2013 - Present
Candidate for Bachelor’s Degree in Psychology
Kingsborough Community College, Brooklyn, NY Sept 2011 - Jan 2012
Majored in Liberal Arts
NYC College of Technology, Brooklyn, NY Aug 2006 - Aug 2009
Courses in Electromechanical Engineering
Types (40 WPM), MS Office: Word, Excel, PowerPoint, & Outlook