Customer Service Data Entry

Pamela L Curry

**** ********* ****** • Riverdale, GA 30296 Home: 770-***-**** ****.***********@*****.***

Summary of Qualifications

•Customer Service Specialist with IT Help Desk Level 1 experience in Healthcare Administration and Computer Training.

•Advanced Microsoft Excel, Word, PowerPoint, Publisher, Outlook; Citrix, FireFly, Host, Remedy, Oracle 11i, Microsoft Dynamics, QuickBooks, and Clinical Conductor Software, Remedy, Help Desk Software

•Human Resources Recruiter

•Data Entry 16 kph

•Typing 80 wpm

•Established Curry Creations in 1997

Professional Experience

Curry Creations Riverdale, GA

Data Entry and Customer Support Specialist

December 1997 – Present

Provide Customer Service and IT Help Desk support to business owners and consumers.

Coordinate computer training and support sessions with clients and install software/printers.

Provide HR Recruiting, small Business Consulting, Accounts Payable, and Administrative Support services.

Design business forms, reports, flyers, brochures, documents, certificates, bookmarks, water bottle labels,

specialty labels, greeting cards, banners, invitations, and T-Shirt Designs for marketing and advertising.

Create resumes, cover letters Excel Spreadsheets and PowerPoint presentations

Conduct Internet research and marketing analysis for various customers.

Set up filing systems, offices, computers, printers, Websites and Internet presence for small businesses owners.

Mentor business startups including procedures for license, Sales Tax and Incorporation

Plan events (assist customers with planning birthday parties, retirement parties, and other special events)

Sourcecorp Forest Park, GA

Data Entry Operator

May 2013 to July 2015

Entered Medical Codes and processed over 5,000 confidential medical documents per month for United Health Group Military and Veterans Services and HealthNet Contracts

Contributed to 100% daily turn around requirements of Military data entry requirements

Focused on 100% accuracy of documents entered in Citrix and FireFly software

Entered 400 Tax Returns per week for Georgia Department of Revenue (overtime volunteer-Tax season)

Encardria Staffing Peachtree City, GA

Data Entry for Accounts Payable

August 2012 – May 2013

Entered 500 to 700 electronic invoices per week using Oracle 11i for 20 corporate departments

Created standard operating procedures manual for the Accounts Payable department

Maintained and updated electronic databases (Excel and Access).

Contacted vendors to obtain invoices not received and resolved discrepancies in a timely manner.

EDUCATION

Bachelor’s Degree Communications Current

University of Phoenix

Associates Degree Accounting 2017

University of Phoenix Phoenix, AZ

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