Administrative Assistant/Office Manager

MELLANIE CRUZ

708-***-**** • **************@*****.*** • 2361 Bicentennial Ave Cresthill, IL 60403

OFFICE MANAGER & ADMINISTRATIVE ASSISTANT

EXECUTIVE SUMMARY:

Bilingual/Spanish Administrative Professional and self-starter with over 15 years of success in bringing value to the structure of office administrative processes and business operation functions in a fast paced business environment by applying exceptional problem-solving and customer service skills. Additional skills and areas of expertise include:

PROFESSIONAL EXPERIENCE:

Senior Office Administrator, October 2013 – Present All Saints USA, LTD., Bolingbrook, Illinois

• Promoted to Senior leadership team after one year of employment due to personal commitment, initiative and demonstrated leadership

• Act as the liaison to London Headquarters to carry out all supportive administrative duties by handling inquiries, filing, faxing, processing incoming mail/orders, and shipping packages via UPS and FedEx

• Relied upon self-training and tutorials to learn and migrate to new accounting software to ensure the success of year-over-year business profit, end month reports, posting payments, deposits, reviewing reports for collections, assembling letters, vendor bills, purchase orders, and printed checks

• Maintain office supplies and check inventory levels for AllSaints store supply orders and supplies, and place and expedite orders as needed

• Communicate effectively with management, staff and suppliers to ensure a pleasant work environment

• Manage the day-to-day functions of accounts payable invoicing, credits, collections and payroll in a timely and accurate manner

• Train new employees in administrative tasks to achieve departmental goals and objectives

• Consistently procure and negotiate purchases to ensure lowest cost for quality products

• Creatively research alternate sources for products in order to ensure the most competitive pricing Customer Service Administrator, February 2005 – November 2006 Jerico, Inc., Wood Dale, Illinois

• Promoted to a supervisor role after 90 days of employment from a temp agency by solving customer complaints and training of 4 employees of 100+ shipments a day

• Demonstrated proficiency to process $2,000-$3,000 daily cash and credit card transactions

• Placed in charge of planning and coordinating all storage activities and layout of the warehouse by tracking all inbound and outbound orders

Warehouse Assistant Supervisor, April 2003 – December 2004 The Bazaar, Northlake, Illinois

• Executed shipping of over $50,000 worth of merchandise to all Dollar Store Inc., and distributors, including Dollar Tree, Family Dollar, Dollar General, and The Dollar Store

• Directly responsible for training and directing 13 employees in the receiving department

• In charge of counting merchandise, analyzing pallet, items per box, counting, labeling, and reconciling shipments upon delivery

EDUCATION

Associate of Arts in Applied Science

College of DuPage

Glen Ellyn, Illinois

• UPS Research & Data Analysis • Policies & Procedure Management • Procurement & Sourcing

• Organization & Scheduling • Time & Task-Management • Employee Training

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