Manager Customer Service
Resume:
Nikita Rogers
Woodstock, GA 30189
**************@*****.***
PROFESSIONAL PROFILE
Dependable individual seeking a position with a growing company that allows me to contribute my skills and experience while gaining new experience.
NAMP Certified. Trained Industrial Hygienist.
Proficient in all Microsoft office products, Extensive Quick books experience, Salesforce experience,Google Docs, HRIS (Kronos, Zenefits and ADP).
Extensive knowledge of EEO, ADA, FMLA, FLSA, OFCCP, MSHA & OSHA (as well as other state mandated) laws and regulations.
Full charge bookkeeper, Full cycle A/P, A/R.
11 years working in HR/Accounting and 7 years working as Senior HR manager and Comptroller.
Types 74+ WPM with 100% accuracy.
PROFESSIONAL EXPERIENCE
Riverbend Construction Services Cartersville, GA
HR Manager/Bookkeeper
March 2014– Present
Responsibilities:
Full charge bookkeeper/accountant. Including tax documents quarterly filing as well as A/R and A/P and reconciliations. Also handled full cycle payroll and benefits.
Answering phone calls 24/7 for supervisors on job sites (general working hours in the field are 5am-6pm) and assisting them in any way possible.
Successfully manage all equipment at all job sites (15+ at any given time throughout the south east). Including but not limited to repairs, rentals, services, mobilization and demobilization.
Created and implemented company wide new SOP. Also created the company handbook.
Responsible for recruiting new employees from W2 employees to W9 employees including giving performance meetings and counseling. Also coordinated with supervisors to ensure that promotions and raises were being met based on performance and timelines. Nikita Rogers • 404-***-****• **************@*****.*** Page 2
Handled all employee relations and created training guidelines.
Responsible for going to job sites routinely check sites and ensure all deadlines are being met and all safety guidelines are also being met.
Excelled within the cross billing between 2 companies.
Responsible for researching pay scales for employees and their job titles and if necessary change our pay scales to remain competitive in market.
Coordinate all outside safety training as well as travel out of state as necessary for new hires, meeting clients, assessing job sites and potential bids.
Creating reports, gathering data and numbers for managers as well as to submit bids for new work.
Put together sales tax reports monthly.
ISCT Mold Canton, GA
HR Manager/Office Manager/Comptroller
September 2010 – March 2014
Responsibilities:
Solely responsible for opening and closing business during assigned shifts.
Going over all laboratory results with customer as well as writing all letters and/or protocols necessary.
Using Xactimate and Xactanalysis for insurance claims and estimates.
All aspects of customer service whether it be over the phone, in person or through email.
Responsible for all payroll for all technicians bi weekly.
Also responsible for maintenance of all websites (coding and SEO), social media activity (twitter, facebook etc) and daily calendar for appointments.
Billing, invoicing, creating estimates and working with insurance claims.
Bank reconciliations, Full cycle accounts payable, accounts receivable, invoicing and billing responsibilities.
Occasional mold testing in the field.
Solely responsible for reviewing all candidates who apply and making Nikita Rogers • 404-***-****• **************@*****.*** Page 3
decisions to hire and/or let go employees.
Wrote employee handbook and implemented all safety and health codes for the entire company.
Very fast paced environment and completed a variety of new and repetitive tasks daily.
Reported directly to the owner. Also made traveling arrangements and other personal tasks for owner while maintaining confidentiality.
Project coordinator/manager for restoration and reconstruction.
Dispatched technicians to correct appointment. Even emergency technicians (24/7).
Handled up to $35,000 cash daily and made bank deposits.
Ability to work from home independently while meeting deadlines as well as go to the main office when needed.
Prepared letters, proposals/bids, presentations and reports for company as well as customers.
Automotive Solutions Acworth, GA
Bookkeeper/Office Manager
January 2005 – June 2009
Responsibilities:
Full charge bookkeeper.
Tag and title clerk.
Financial statements, bank reconciliations and sales tax.
Shipping and receiving.
Following up with customers to ensure they received previews and/or shipment orders.
Full cycle A/P, A/R and General Ledger duties.
Payroll
Implemented using Frazer company wide.
Acted as receptionist (greeting customers and signing them in, etc.) and/or sales person when no one else was available.
Handled all bank deposits.
Nikita Rogers • 404-***-****• **************@*****.*** Page 4
Invoicing and collections.
Ensuring all financial records were recorded and balanced accurately and in a timely manner.
Updated and maintained website as well as added new sales inventory and responded to customer inquiries.
EDUCATION
Etowah High School Georgia
Highlands College
High School Diploma Associates in
Business Administration
2005
2007
REFERENCES
Travis Addis: 404-***-****
Liz Brugh: 404-***-****
Jonathan De La Cruz: 404-***-****
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