Sales Customer Service

ADIL ABDERRAZAK

Al Nahda Dubai, United Arab Emirates

Contact number: +971-*********

**************@*****.***

OBJECTIVES:

To work in a challenging environment where I could my knowledge, skills and gained professional experience to contribute for the development of the company that I shall service too.

Competencies

With more than 4 years working experience in sales at Diesel Boutique in Italy Milano where my skills and knowledge have been utilized.

3 years working in carrefour UAE as Main safe office clerk.

Adapt in MS Office application like Word, Excel and power point

Proficient in both oral and written English, Arabic, French, Italy

Strong organization skills, committed and dedicated

Ability to work under pressure and to deadline, multi-tasking, self- motivated with strong developed sense of responsibility.

Flexible and can efficiently function even under pressure

Flexible for driving Manual and Automatic Transmission.

Archives Clerk

Trading

Al Karawan Paper Products Trading LLC

April 9, 2016 – Present

Creates and innovates concrete, working and systematic of all confidential and related files of Manager.

Collates weekly/monthly report from project.

Responsible in data generation/ report as request of management.

Support acceptance report generation.

Monitors outgoing and incoming vendor.

Do all Monthly and yearly report for admin

MAIN SAFE OFFICE CLERK

Retail finance department

August 1, 2013 to January 8, 2016

Carrefour Hypermarket L.C.C

Majid al futtaim Group Co. MADINA MALL, DUBAI UAE

Prepare loan for the cashiers, customer service and for CCO.

Collection and verification of all payments transacted by the cashiers.

Prepare and send Daily Sales Deposit to the bank.

Making Daily Sales Report (sales summary, foreign currency, deposit receipt report)

Sending and receiving change from a bank supplier.

Maintaining Safe Control balance.

CUSTOMER CARE SERVICES

Carrefour Hypermarkets L.L.C.

(Majid Al Futtaim Group Co.)

MADINA MALL, DUBAI UAE

Duties and Responsibilities

Satisfy the customers for services and information

Greeting a customer in person or over the telephone and listening to their queries.

Listen and help customers about their complain.

Knowledgeable in processing refunds and exchange.

Knowledgeable about the incoming sales and promotions. .

Maintaining the policies affixed by the company.

SALES AGENT

DIESEL BOUTIQUE

Breganze, Italy

2007-2009

Customer service including assisting with clothing choices, sizes and styling on the floor in a friendly and efficient manner

Handling register including all cash and credit sales plus refunds and exchanges

Stock management - restocking sizes from the stockroom, assisting with inventory stock takes.

Achieving the set sales target every month.

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy or retain product or service by following a prepared script to give product reference information.

Documents transactions by completing forms and record logs.

Maintains database by entering, verifying, and backing up data.

Maintains operations by following policies and procedures; reporting needed changes.

Maintains quality service by following organization standards.

Contributes to team effort by accomplishing related results as needed.

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

EDUCATIONAL BACKGROUND

Bachelor of Arts

Ibne Yaseen College, Casablanca, Morocco

2005 2nd Division

PERSONAL INFORMATION

Gender : Male

Age : 30

Status : Single

Birthday : March 10, 1988

Religion : Islam

Citizenship : Moroccan

Languages : Arabic, French, Italian, English

Visa Status : Working visa

Contact this candidate