VALERIE A. DESMOND
Bensalem, Pennsylvania 19020
Position in Project Management where my unique professional and personal skills will make a valuable contribution to a progressive, results-oriented organization.
Results-driven professional with more than 19 years experience with increasing scope and responsibility in managing and facilitating positive change.
Critical thinker, effective problem solver.
Exemplary interpersonal capabilities with natural competence to create a pleasant and productive teamwork environment. Ability to handle problem situations with a congenial and professional demeanor.
Excellent organizational and streamlining skills
Exceptional ability to manage multiple tasks, including major projects, while operating under pressure with short deadlines and near-crisis situations.
Computer Skills: Win98/00/XP, MSWord, MS Excel, MS PowerPoint and Internet. Actively pursuing Project Management Professional Certification (PMP).
BODEK AND RHODES/BRODER BROTHERS, Philadelphia, PA 6/08 - 6/16
Sr. Project Coordinator
Manage IT-related projects in a cross-functional setting. Established scope, developed and managed timelines. Developed and documented business requirements. Coordinated project activities with IT team. Tested software in both test and live environment. Wrote detailed specifications for and trained end users
Maintain CRM (Customer Relationship Management) System – functioned as Lead Tester for company implementation. Responsible for coordination and documentation of updates and general maintenance on a go-forward basis.
Managed updates to the website for the online catalog - led a cross-functional team to ensure that scope, requirements and company-critical timelines were met. Developed detailed data for all catalog items. Reviewed and loaded marketing copy. Also responsible for ensuring day-to-day updates were executed timely and accurately.
Developed automation for project to handle re-sale certificate program – conducted gap analysis. Worked with vendor to develop interfaces with internal systems. Developed mass mailings and emails. Developed instructions and educational materials for internal staff. Coordinated all data transactions, monitor FTP activity.
Functioned as SME (Subject Matter Expert) on variety of systems and topics – frequently consulted by upper management for feasibility assessments on various projects. Active in assisting internal staff with resolution of questions and issues. Commonly acknowledged as the ‘go-to’ person for a wide range issues. .
NOVO1, Bethlehem, PA 6/98 – 12/07
Sr. Account Executive
Created strategic marketing programs for Fortune 500 clients; monitored and measured their success. Coordinated all business unit activities.
Developed programs, business systems and operations metrics, including detailed Information Technology specifications.
Defined processes and standards for program implementation.
Set key project objectives and tactics, tied to strategic initiative to ensure measurable results.
Designed and formulated direction of communications.
Conducted analysis, measurement and identification of areas for improvement for overall satisfaction.
VALERIE A. DESMOND
1410 Cardinal Drive
Bensalem, Pennsylvania 19020
TELERX (Division of Merck Pharmaceuticals), Horsham, PA 12/94 - 4/98
Call Center Program Manager
Directed consumer affairs programs for multimillion dollar accounts.
Set up, reviewed, analyzed and reported program effectiveness working closely with clients and in-house personnel.
Recruited, selected, hired, trained and managed personnel to operate as a production-oriented group.
Modified and streamlined the most technically detailed program handled, improving productivity.
Created a policy and procedure manual to improve call handling.
Attained a total quality management and team performance level, leading to additional business and the start-up of a second site.
Developed and implemented direct and parts sales programs generating an additional $1MM sales.
Trained staff in consumer relations by introducing one-to-one relationship building and corporate awareness.
Increased enrollees’ calls per hour and received recognition by management for accomplishing a more production-oriented, motivated staff within two (2) months.
Installed bonus incentives, motivational programs and staff cross-training, keeping employee turnover and absenteeism at its lowest.
PRO-DIRECT TELEMARKETING, Cherry Hill, NJ 11/92 - 12/94
Supervised a staff of 25 employees and 300 telemarketing representatives, handling 15+ telemarketing programs simultaneously.
Worked closely with clients reporting daily the programs' success.
Recruited, selected, hired and trained staff to meet and exceed quotas set by clients.
Developed and implemented new training programs.
DATAPRO INFORMATION SERVICES (a McGraw-Hill Company), Delran, NJ 4/91 - 8/93
Sold technical data processing information to corporate accounts for a major publisher with more than $10MM sales per year.
AGS MANAGEMENT SYSTEM (Division of NYNEX Company), King of Prussia, PA 6/89 - 4/91
Opened several major accounts with more than $1MM in the first year.
ON-LINE SOFTWARE INTERNATIONAL, INC. (Division of Martin Marietta), Princeton, NJ 8/85 - 5/89
Handled prospect generation and sales with heavy client contact. Assisted with the start-up of regional telesales office.
WEST VIRGINIA UNIVERSITY, Morgantown, WV
Bachelor of Science
News and Editorial Journalism & Marketing
Honors & Distinctions:
Cum Laude Graduate
Dean's List (all terms)
References provided upon request.