Customer Service Manager

CRYSTAL HERRERA

PO BOX ****** San Rafael, CA ****5 **********@*****.*** 415-***-****

OBJECTIVE

To begin in the medical field because I’m studying to become a radiologist and after I receive my doctorate the goal is to have a career at Marin General Hospital.

SKILLS & ABILITIES

Computer skills word and excel, scanning, data download, email attachments. Customer service.

EXPERIENCE

BORDERS BOOKS & MUSIC 2009-2010

Paperchase Manager

Overnight stocking, customer service assistance, delegating responsibilities and scheduling breaks, creating displays, assisting in events for promoting books and or movies

FYE 2009-2008

Assistant Manager

Customer service, special orders, inventory, opening and closing the store, scheduling

BORDERS EXPRESS 2005-2008

Primary Key Holder

Customer service, opening and closing the store, payroll entry, weekly revenue data, stocking, seasonal displays and calendar store creation and dismantle, assisting with promotions and revealing of books.

EDUCATION

SANTA ROSA JUNIOR COLLEGE, PETALUMA CAMPUS

PETALUMA, CA

3RD YEAR JUNIOR

Major is Biology

GPA: 2.94

All general education is completed, still have Math and Sciences to be able to get an Associate Degree in Biology. Took Medical Terminology class and am currently in another computer class.

CASA GRANDE HIGH SCHOOL PETALUMA, CA

GRADUATED 2000

Study of Physiology which led to interest in the medical field

COMMUNICATION

I have fifteen years of retail experience and because of my work performance received promotions. Also, I have been awarded several scholarships from my junior college.

LEADERSHIP

I have been a member of the Society of Leadership of Honor and Success and recommend it to all my classmates. I also have shared all the things that have made me successful in college because these students are just like me trying to better their future.

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