Resume

Project Manager

PROFESSIONAL QUALIFICATIONS

Project Management leader in information technology, highly experience in delivering and aligning fast-paced enterprise level initiatives/projects. Known for leadership, skilled approach for team building, collaboration, risk management, and strong communication skills in the hierarchical enterprises. My industry experiences range from technology, software systems, manufacturing to automobile business.

I have bilingual academic experience, associated with managing global projects, in which I acquired flexibility and understanding of cultural diversity among multidisciplinary teams. In addition, I have developed expertise in client relationship; which encouraged me to the entrepreneurship that deepened my professional career as I could confront the new, and the unexpected market challenges. Therefore, I am comfortable applying different tools, process a procedure while making decisions to best achieve project goals/ deliverables.

SKILLS SET

• Enterprising vision considering Customer satisfaction as a priority

• Excellence in Business Planning & Development

• Ability to synthesize and negotiate

• Interpersonal relationships and effective communication at all hierarchical levels

• Dynamic and productive Team work

• Orientation to action and results

• Specialist in PMI and BSP methodology in all steps of a project since definition, conception,

identification of scope to deliveries and knowledge transfer managing dependencies,

risks and implementing metrics.

• Well versed in Project Office, Word, Excel, Power Point, Outlook, Verse, SharePoint,

Webcast, Lync, Same time, ISM Dispatch etc.

CAREER SYNOPSIS

IBM CZECH Republic 04/2016 – 08/2017

Project Manager

Project: working at IMT Italy in a Program composed by 7 projects. Responsible for the compliance of all set ups of new servers and decommission of old ones and for updating SESDR and managing SESDR SCOAD Tool.

Results: Compliance executed on time for the delivery of DC in the Box

GOOGLE USA (Zero Chaos) 01/2016 – 03/2016

Consultant for Ads Quality Rater (Temporary Job

Responsible for providing feedback and analysis by rating advertising product guidelines. All work is completed by logging into an online rating software. The work involves reviewing ads in Portuguese or French and ratings are written in English. Also evaluate the accuracy of web advertising and communicate effectiveness of web layouts and information via an online tool.

IBM Brazil (Systemplan) 04/2009 – 01/2016

Project Manager

Project 1: Management in Service Desk (200 Service Requests per month, 11 Million Service Order per year, 25,000 global users)

Steady State/ Support Project Manager of the internal team and in the team allocated to the Client Company, globally located in India, Brazil, and in the United States. Responsible for maintaining the Service Order under control, create and implement the Continued Improvement Planning, using the SDM tool.

Results: 100% of the incidents at first priority closed within the criteria and on the deadline. Aims accomplished without any pending, always reaching the internal and external client satisfaction.

Project 2: Senior Project Manager of Cloud Security / Shark Cage Project that mission statement is to ensure that all IBM Accounts, Internal, External, Indirect, New and Existing have default security in place to protect IBM and IBM Customers.

Used Agile Methodology to deploy SLACT Tool. Sprints of 2 to 4 weeks fixed in time and management of 8 persons self organized with different functional expertise toward a common goal.

Results: Yet at the beginning of Project: Identification of what should be our Scope on a first level identifying Type of accounts. Deployment of SLACT Tool that is an application to register Softlayer accounts.

BANCO SANTANDER (CAPGEMINI of Brazil) 07/2007 to 03/2009

Project Manager

Project1: Systems Integration between Real Bank and Santander Bank in Brazil

Assistance in Integration of Real Bank systems with Santander Bank for Financial and Mobile Terminals. Acting as PMO in the Channel areas with five business analysts, under my responsibility to control roll out of agencies deployment.

Results: Systems Integration released within the periods provided at the project schedule.

Project 2: Management Reports Deployment in the Financial Portal at Santander

Management of the deployment teams activities of high and low platform. (DB2 / Cobol and Oracle VB) composed by seven people. Development, automation and deployment of 10 Managerial Reports (DB2, COBOL and SQL, ASP).

Results: Reports delivered at Santander Portal with two months in advance.

The CHAPEL (Bakery) 02/2004 to 05/2007

Owner and Manager at The Chapel Bakery

Elaboration of a study to the feasibility of the Store opening. Evaluation,, creation, adaptation and implementation of processes at the store operating since the candy production until the distribution and sale to the public. Search diversity in the use of space, expanding the niche services with the administration of small and medium-sized events. Responsible in managing team consisted by five people, suppliers contracts and vendors when needed to host an event and marketing advertising and promotion of the company.

Lessons learned: ability in dealing with customers. Flexibility and steadiness in dealing with the team. Perception for needs of changing and diversification. Learned how to set up a business. Creativity, flexibility and propose to the new and the unexpected.

GERDAU SA (Meta Soluções em Informática) 08/2002 to 12/2003

Project Manager

Project 1: Centralization of Accounts Receivable system in SAP

Responsible for customizing and implementing SAP in the modules FI / MM / SD / CO, with team management in Rio Grande do Sul and São Paulo, totaling twenty-two team members.

Results: adjusted, in one month, 100% of the deliveries within the deadlines with 0% error.

ERICSSON BRAZIL 12/2000 to 08/2002

E-Procurement Manager (Procwork)

Project 1: Suppliers Global System Deployment (E-Procurement)

Responsible for managing all activities to deploy Global Suppliers system ( Click to Buy Tool) using two databases (CitiBank X Ericsson Sweden) to achieve and improve the data transfer process.

Results: Decrease from 7.5 to 10% in the price list of Unproductive Expenditure. Reduction from 10 to 4 days on the Purchasing process. Saving of US $ 600,000.00 and one-day gain in the data transfer process.

GSM, GPRS, 3G manager (Procwork)

Project 2: Competence Shift

Responsible for the Competence Shift System Development and management of the main "stakeholders" of Engineering Areas in order to get the Company becoming a Solution Provider in the Mobile Telephone Market.

Result: 100% of the goals achieved, two months before the cut-off date, adding value in knowledge management which contributed directly to the company becoming a Provider Solutions on January 2001.

INTERARE OF BRAZIL LTDA. 01/2000 to 11/2000

Product Manager

Project: ERP Management Digital Supply Chain

Responsible for managing the team to develop and implement the ERP MDSC in New York and to

evaluate with assessment and continuous verification of the acquired Platform "Yantra”

in Stanford - Connecticut. Team composed by 61 people.

GENERAL MOTORS OF BRAZIL 09/1998 to 01/2000

Project Manager (Stefanini)

Project: Millennium Bug – Y2K

Development and Workshops driving for GM suppliers of Brazil and Latin America.

Creation of a Call Center to assess and support suppliers to the passage of the Millennium Bug.

Results: At the beginning of November of 1999, 700 suppliers had been assessed, inspected and assisted.

EDUCATION & TRAINING

2016 – Advisor Project Manager certified IBM

2015 - SCRUM Master, course done ongoing Certification

2015 - ITIL V3 Foundations Certified

2015 - COBIT 5 Certified

2014 - 2009 - IBM - Several training to meet projects

2002 - USP – Master Degree in Project Management PMI Methodology

LANGUAGES

English, Portuguese and French fluent.

Spanish and Italian intermediate.

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