S U M M A R Y
Ambitious professional with expertise in multiple Customer Service roles. Recognized by peers and management as a fast learner with outstanding communication and organization skills, and a commitment to seeking continuous improvement in business processes. Solid academic and professional background, and well-traveled and cultured, in addition to being bilingual in English and Bulgarian. C O R E C O M P E T E N C I E S
Diverse Professional and educational
Microsoft Product Suite Expert
Amadeus travel booking software
Exceptional Customer Service Skills
Great communication skills
Self-motivated and Driven
Excellent Math, Verbal, logistical and
100% customer satisfaction record
C A R E E R P A T H
The Urology Group, Reston, VA May 2015 – February 2017 Cvetelina managed a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid. Medical Receptionist
Processed an average of 200 patients on a weekly basis for fast-paced general practice.
Maintained open lines of communication between patients, physician, staff, and laboratory personnel.
Scheduled patients' medical screenings and following up to obtain results.
Responds to priority issues to ensure the prompt referral of urgently needed medical care.
Coordinates daily pharmaceutical-related matters to verify and expedite a high volume of prescription orders.
Obtains medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.
Scans medical charts for digital filing and retrieval. Keller Williams Realty, Reston, VA July 2014 – May 2015 Cvetelina was the dedicated staff-member supporting all aspects of the Real Estate Industry for an experienced Real Estate agent. Cvetelina helped with managing a busy portfolio of assets and her day to day work related to all administrative tasks in the office.
Served as first point of contact in handling agent inquiries; and maintained all filing systems.
Coordinated and managed busy schedules, conference calls and appointments.
Helped keep track of incoming confidentiality agreements and other signed documents.
Worked closely with Real Estate clients and prepared general correspondence and documents.
Prepared forms and other documents related to sales, renewals, leases and exclusive agencies.
Managed contact database.
Spearheaded marketing campaign and created marketing materials.
Managed a dedicated portfolio of property management clients with focus on client stewardship and securing new partnerships.
USIT Colors, Bulgaria October 2011 – February 2014 Travel Expert
Assisted numerous corporate and leisure accounts making Air, Car and Hotel reservations through email or walk-ins.
Confirmed bookings and notified clients of luggage limits and insurance, medical, passport, visa and currency requirements.
Computed cost of travel and accommodations.
Upgrade regularly on entire airline rules as well as regulations along with air fares and various industry requirements.
Working knowledge of booking travel with Amadeus reservation system and excellent working knowledge of Microsoft Product Suite.
E D U C A T I O N
Academy of Economics, Svishtov, Bulgaria September, 2011 – April 2013 Specialization - Organization and management in tourism Relevant Coursework: Organization and Human Resources, Ecotourism, Tourism Resources, Psychology and advertisement in tourism.
Plumton College, Brighton, England May, 2009 – December, 2010 Associate Degree in First Line Management (QCF)
Relevant Coursework: Managing and Communicating Information, Developing Individual and Teams, Leadership and Management, Managing Quality Standards. Shumen University, Varna, Bulgaria September, 2004 – May, 2008 Bachelor Degree in Hospitality and Tourism
Relevant Coursework: Tourism Resources, Human Resources Management in Tourism, Hotel and Restaurant Running, Marketing and Advertising in Tourism, Tourism Economy and Management. Hospitality Management, International Tourism.