**** ** ***** *****, *****, ILLINOIS 62002
C: 618-***-**** email@example.com
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Trusted key holder
Creative problem solver
Exceptional communication skills
Strong client relations
Able to speak to large or small groups of people
Certified Concur Travel Administrator
Familiar with NuTravel OBT
Trained on Sabre and Worldspan
Proficient with Microsoft Office Products
Vice President Client Service Kirkwood, MO March 1994 - June 2017 Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Contributed to annual agency new client sales
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Set up and explained new corporate client contracts. EDUCATION
Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team. TRANS WORLD AIRLINES
Reservation Agent, Customer Service St. Louis, Missouri March 1990 - March 1994 HIGH SCHOOL DIPLOMA
Lutheran High School North
St. Louis, MO 1986
Earned rank of Eagle Scout, 1984, Boy Scouts of America Served on Board of Directors, St. Louis Business Travel Association