PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ROBERT BAKER

**** ** ***** *****, *****, ILLINOIS 62002

C: 618-***-**** ac4wxv@r.postjobfree.com

Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Trusted key holder

Creative problem solver

Exceptional communication skills

Strong client relations

Quick learner

Able to speak to large or small groups of people

Certified Concur Travel Administrator

Familiar with NuTravel OBT

Trained on Sabre and Worldspan

Proficient with Microsoft Office Products

GWIN'S TRAVEL

Vice President Client Service Kirkwood, MO March 1994 - June 2017 Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Contributed to annual agency new client sales

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Set up and explained new corporate client contracts. EDUCATION

ACCOMPLISHMENTS

Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team. TRANS WORLD AIRLINES

Reservation Agent, Customer Service St. Louis, Missouri March 1990 - March 1994 HIGH SCHOOL DIPLOMA

Lutheran High School North

St. Louis, MO 1986

Earned rank of Eagle Scout, 1984, Boy Scouts of America Served on Board of Directors, St. Louis Business Travel Association