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Talent Acquisition Manager

Phoenix, AZ
March 23, 2018

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602-***-**** Phoenix, AZ 85014


Experienced business professional with a combined 20 years of experience in Recruiting, HR, Staff Management Government partnerships, Workforce Development, Community Relations, and Training. Possesses a successful track record in Program Management, Program Creation, and Event Planning. DEMONSTRATED SKILLS

Recruiting Management

Team Management

Program Management

Training Facilitation

TA Process Creation

Applicant Tracking Systems

Human Resources

Community Relations

Public Workforce Engagement

Strategic Planning

Employee Development

Creative Recruiting Programs

Public Speaking

Metric Reporting

Advisory Board Member

Call Center Management

Resume Writing

Interview Coaching


American Home Shield (contract) Phoenix, AZ Jan – present Talent Acquisition Specialist II

Full cycle recruiting for call center agent and management positions

Partnered on recruiting efforts call center expansion increasing team size from 100 to 300 agents in 5 months

Attend external and internal hiring events

Aggressively source candidates via social media, job boards and community partners

Conduct applicant pre-screen phone interviews and face to face first interviews

Administer candidate assessments as required per the position

Follow-up with candidates; and extend offers of employment; communicate status of application TruPath Staffing Tempe, AZ 3/2016 - 8/2016

Community Relations Manager

Community outreach and active involvement to increase visibility for TruPath in various industries and organizations

Create relationships with local and national associations, community based organizations, government and educational entities to collaborate on the creation of workforce solutions programs, and business partnerships

Attend networking events, conferences and seminars – currently involved in over 15 different organizations

Identify and implement cost effective partnerships and advertising strategies, budget planning and reporting

Project and program creation and management, involving several different organizations for collaboration

Active participation in applicable committees and task forces to increase community reputation BANFIELD PET HOSPITAL Portland, OR 6/2013 – 7/2015 Talent Acquisition Partner/Trainer

Full cycle recruitment of Field Leadership positions for 300 hospitals in 16 states (post, resume review, interview)

Traveled to markets to deliver training and attend events in support of education and increase community visibility

Partnered with Hiring and Senior Managers to forecast needs and determine best resources for recruitment efforts

Maintained and updated all recruiting reports - (IE :) Headcount, Open Requisitions, Time to Fill, Cost per hire, etc.

Developed and implemented programs, plans, policies and procedures for recruitment, forecasting, testing, selection and hiring new team members

Supervised, mentored, and developed recruiting coordinators through weekly one on one meetings and reviews

Met with associates regarding employee relations issues and created resolution plans

Created, designed and delivered training classes to corporate office management and field associates, and conducted behavioral interview training to improve retention of new hires

Presented Banfield as an employer of choice at national events, employer panels and other public speaking events

Initiated and maintained contacts with educational institutions, government entities and industry associations MANPOWER STAFFING Phoenix, AZ 2/2005- 9/2012

Regional Accounts & Staffing Program Manager

Partnered with employers, educational institutions and government entities to create and manage sustainable employment programs and match employers to job seekers in 13 states

Grew Government Solutions & Manpower employment partnerships and revenue by 19.3% YOY ($7.6M to $9.1M)

Created & delivered employment & program training for Manpower’s Mountain Central Division, (55 field offices)

Served as a company ambassador representing Manpower with community organizations listed below:

Maricopa Workforce WIB Board Member, Greater Phoenix Chamber of Commerce, Professional Advisory Council

(PAC) member, and several others, creating new business opportunities for Manpower

Traveled to various markets to propose WIA/ARRA funded business opportunities with regional and state level

government agencies, and offer employment programs to veterans, youth, and people with disabilities

Provided field support for Government Solutions programs via travel for client facing meetings, email, webinars MANPOWER STAFFING Phoenix, AZ 2/2005 –7/2008

On Site Staffing Supervisor

Oversaw 4 Manpower satellite offices and supervised recruitment staff within each office

Performed liaison duties between employers and employees regarding employee relations

Reviewed resumes, interviewed candidates, facilitated testing and made job placements & recommendations

Built and maintained relationships with various local entities creating community visibility and business opportunities: (i.e., Phoenix Chamber, Arizona Workforce Connection, NETPA, etc.)

Delivered public presentations for city, state and community based organizations & at private industry events

Maintained monthly & quarterly statistics reports and employment targets

Designed and co-facilitated computer training classes for government workforce staff and job seekers IMPROVENET, INC. Scottsdale, AZ 2/2004 - 2/2005

Sales and Support Manager

Managed 2 teams of 30 direct reports in the sales and customer service departments

Determined hiring needs, wrote recruiting ads, interviewed candidates, new hire onboarding & paperwork

Created and managed contests & processes to increase sales team performance by an average of $32K in 2 weeks

Conducted performance reviews and evaluations to manage expectations and results

Facilitated initial and ongoing training for sales & customer service associates MCI/MCI WORLDCOM (Now Verizon) Phoenix, AZ/Chandler, AZ 12/1992 - 12/2003 Sales & Service Supervisor/Trainer/Community Action Lead

Supervised teams of 16-25 sales and service call center representatives

Interviewed & recruited employees (job fairs, testing, ad creation, resume review, etc.)

Exceeded sales plans through motivation, positive reinforcement, utilizing employee input, & building team unity

Organized various corporate events including; Awards events, Community Action, Sales Kickoffs, and Training

Facilitated professional development and career counseling to increase retention and internal promotions

HR issue documentation and resolution - recruiting, disciplinary action, performance reviews and terminations

Conducted performance reviews and evaluations to manage expectations and employee development EDUCATION & TRAINING

Phoenix College Phoenix, AZ AA Studies Ongoing

MCI Phoenix, AZ Steven Covey 7 Habits Certificate

MCI Phoenix, AZ Zig Ziglar Over the Top Certificate MARS Portland, OR Facilitation Skills Certificate

MARS Portland, OR Crucial Conversations Certificate AWARDS & RECOGNITION

City of Phoenix Workforce Development - Excellence in Teamwork and Excellence in Innovation MCI - Community Leader Award and Spotlight Award

MCI - Top Supervisor Award - Director’s Circle Winner - 4 time President’s Club Winner Selected as the only Manpower Inc. employee of (40,000) to manage a corporate candidate attraction program VOLUNTEERISM AND AFFILIATIONS

Maricopa Workforce Investment Board – Board Member

Greater Phoenix Chamber - Ambassador

Arizona Special Olympics - Volunteer Coordinator - Professional Advisory Council Member

National Resume Writers’ Association – Member

Junior Achievement - Classroom volunteer

Stand Up for Kids & Nicholas House – Volunteer

Home Base Youth Services –Volunteer Coordinator

Florence Crittenton – Inspire Panel Speaker

Arizona Manufacturing Partnership – Member

AZ Tooling and Machining Association – Member

SHRM - Member

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