Project Management Technical Support
Resume:
My name is Kathleen Bennie I am a driven and disciplined professional with strong business acumen and an extensive IT background deeply rooted in IT Project Management, ERP/CRM/Hardware Implementations, Business and Data Analysis, Software Administration, Sales Automation, Report Writing, Technical Support, Technical Writing, MS Dynamic CRM and Training. I have managed many successful software/ hardware initiatives and I am very comfortable managing every aspect of an implementation.
My most recent role found me focused on the implementation of online MS Dynamics CRM systems tailored to the customer need. This included project management, business analysis, training and configuration.
During my tenure with RSM US I participated in multiple MS Dynamics CRM projects primarily in the capacity of Project Manager, Business Analyst and Trainer. Other roles I fulfilled included Internal/External Resource Manager, Technical Support, Customizer, Basic Workflow Developer, SME and Report Writer.
I am very comfortable in both face to face and remote requirements gathering with C-Level Managers as well as all levels of an organization. I have served as liaison between technology and the end user.
From a training perspective in my position with AmeriGas Propane I was responsible for everything from methodology to collateral. I truly understand that the key to any successful implementation is user adoption and to that end I developed a training methodology pairing traditional function-based education with a “customer acquisition” touch approach. With ease of adoption in mind I created an Intranet site which housed simulated training as well as an extensive library of CRM collateral. I conducted both internal and external on and off site training and ran quarterly web based continuous education sessions. Communication included monthly C-Level Status Reporting as well as e-newsletters to users detailing system enhancements, training tips and upcoming CRM releases/ training events.
I take great delight in pleasing my customer and am committed to personal excellence! I have a proven track record of building solid relationships with my business partners and motivating technical professionals to deliver quality results on time and on budget. I look forward to discussing this opportunity further!
Regards,
Kathleen A Bennie
Kathleen A. Bennie 484-***-**** *************@*****.***
Professional Summary
I am a data aficionado who thrives on innovation and the ability to contribute to a company’s bottom line through technology. I’m a motivator who enjoys team collaboration and prides herself on driving customer satisfaction through quality on time on budget deliverables.
Experience
Warehouse Employee Amazon, 2017-present
Consultant/Project Manager RSMUS, 2015-2017
MS Dynamics CRM Project Management
Business Requirements
Training/Documentation
Project Management
PSA Trainer
MS CRM Dynamics Administrator GS1US, 2014
MS Dynamics CRM 2011/2013 Project Management
Business Requirements
Customizations
Technical Support
Collateral
SME
Technology Liaison
ERP Consultant SunGard, 2013
K-12 ERP implementation consultant responsible for delivering implementation and consulting services.
Participated in the design and delivery of introductory and advanced software training for Administrative, Accounting, Human Resources and Payroll solution for K-12 Organizations.
Work with customers to setup, design and train on security, financials, and reporting to meet their organizational business needs.
MS Dynamics CRM/SFA Specialist AmeriGas, 2009- 2011
Outlook integrated MS Dynamics CRM implementation/administration, including Mobile Client.
Responsible for all aspects of CRM infrastructure including but not limited to:
Business analysis-functional specs, technical specs, use cases etc. Ensuring automated business processes/ data structure supported overall organization goals through key stakeholder collaboration
Report/dashboard creation
Vendor/consultant management
Full Software Development Life Cycle (SDLC) Project Management
Budget management/forecasting
Technology liaison
UAT test plans and training collateral
CRM update rollout releases
User Training and Adoption
Operations Neuromonics, Inc., 2006-2007
1 of 3 original HQ staff charged with establishing US operations for an Australian medical device company; responsible for all aspects of infrastructure including but not limited to Staffing, Sales, Training, FDA Testing, Sourcing and Procurement.
Sr. Account Consultant- GMC D&B, 2003-Nov 2004
Supported $7M in contract revenue through relationship management, training and user adoption; performance measured through customer retention and revenue growth.
Sr. Project Manage/BA-Data Warehouse/Marketing Intelligence D&B, 2000-2003
Full Software Development Life-Cycle (SDLC) Project Management of Custom
Marketing/Business Intelligence Systems (average price $500K).
Web based deliverables consisted of (rationalized) customer data integrated with Supply
Chain, Industry Vertical, Credit, Marketing and/or 3rd Party data.
Report Writer
Sr. Sales Automation Consultant/Business Analyst D&B, 1997-1999
Full Software Development Life Cycle (SDLC) Project Management of SA/CRM initiatives
including a $4M Siebel implementation-delivered on time on budget, as well as various
platform migrations.
Business analyst responsibilities included functional/technical specs, business case, requirement collection and management, data migration and mapping.
Test plan creation, acceptance testing, quality assurance and resource allocation/ logistics.
Training and customer care of 1500 sales resources.
Business liaison between vendors, purchasing, sales force, technology and technical support.
Vetted and procured $1.5M in sales hardware and depot service
Education
Bloomsburg University, Bloomsburg, PA; Bachelor Degree in Finance
Certifications
Scrum Agile Methodology Certification 2017 (SAMC)
MCTS- MS Dynamics CRM 2011 Customization and Configuration
MCTS- MS Dynamics CRM 2011 Installation and Deployment
MCTS- MS Dynamics CRM 2011 Applications
References
Bill Harris Grants Manager (Customer) 410-***-****
Greg Robey Former VP Sales-AmeriGas *********@*******.***
Steve Long VP Compensation-McKesson *******.****@********.***
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