Data Entry Customer Service

Josephine Feliciano

Atlantic City, NJ ***** ******************.****@*****.*** 609-***-****

Medical Insurance Billing and Coding July 2016

Allen School of Health Sciences - Phoenix, AZ

Certificate in Educational/Transferable Skills August 2002 Academy of Computer Careers - Hammonton, NJ

QUALIFICATIONS

Health Information Management

Medical Terminology

Knowledge of ICD-9,ICD-10, CPT, HCPCS

HIPAA Law education

Interpersonal Communication for Health Professionals Filing Systems Management

Medisoft version 14 software

Medical Law and Ethics

WORK EXPERIENCE

Office Assistant/ Tax Preparer

J. Roldan Tax Service - Egg Harbor Township, NJ - January 2012 to Present

• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.

• Advise against potential tax liabilities.

• Review financial records such as income statements and documentation of expenditures.

• Greet public and clients and direct them to the correct staff member

• Fax, scan and copy documents

• Maintain office filing and storage systems

• Update and maintain databases such as mailing lists, contact lists and client information

• Resolve customer complaints.

• Prepare tax returns using electronic filing software.

• Ensure a copy of the completed return is provided to the customer.

• Consult tax law handbooks for especially difficult tax returns. Specialty:

• Tax preparation

• Data Entry

• Filing

• Executing Business Calls

Advocate

Jim Whelan Campaign - Northfield, NJ - October 2011 to November 2011

• Recruiting the public to vote

• Distributing information for all candidates running for office.

• Advocate

Data Entry

Univers - Hammonton, NJ - October 2011 to November 2011 Medical Enrollment Counselor Oct. 2011-Nov. 2011

• Enrolling Medical Benefits for clientele

• Executing Business Calls

• Interpreting

• Data Entry

Supervisor

American Tax Service - Egg Harbor Township, NJ - January 2003 to February 2010

• Executing Business Calls

• Filing

• Data Entry

• Business Letters

• Transmission of Documentation

• Interpretations

• Translations

• Scheduling Appointments

• Trained New Employees

ADDITIONAL SKILLS

• Fast learner

• Excellent Communication Skills

• Translator

• Interpreter

• Customer Service

• Energetic and Organized

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