Customer Service Administrative Assistant

Marie Paule Duvivier

Skills

Administrative Professional 7+yrs

Proficient in MS office suite including Word, Excel, PowerPoint, Outlook, Access, SharePoint

Accurate data entry/strong attention to detail

Purchasing & Shipping

Calendar management experience, scheduling, booking travel, expense reporting

Database management skill, report creation and presentation

Excellent written and verbal communication

Customer Service

PROFESSIONAL EXPERIENCE:

Caribbean Airmail Inc. November 2014 Present

Executive Assistant

Receive and direct visitors and clients.

Assist Compliance department in: - managing agent application, OFAC checks and validating agent documentation.

Process pay supplier invoices in a timely manner.

Assist Marketing & Sales department in : -Purchasing and shipping promotional materials to various agents throughout the country and the Caribbean – Coordinating events.

Audit complex documents; create mail merges and perform mass mailings; photocopies and collates complex material to ensure timely communication and retention of documents.

Provide general clerical duties including photocopying, fax and mailing., composes edits, proofreads

Schedule and coordinate meetings and appointments for senior management.

Facilitate travel arrangements for senior management, manage expense reporting

Open, sort and distribute incoming correspondence.

Serve as support to Vice-President and the General Manager.

Works with confidential material including contractual/legal documents.

Maintain an orderly accounting filing system.

Transfer funds through CAM transfer around the world.

AT&T May 2014 September 2014

Independent Contractor & Customer Service Representative

Handle customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Make financial decisions to protect/collect revenues and adjusts customer accounts.

Make recommendation according to customer's needs on features, accessories, upgrades and rate plans.

Canadian Embassy October 2011 January 2014

Administrative Assistant

Provide direct support to the administration in greeting and assisting official visitors.

Establish programs, prepare welcome kit and coordinate hotel reservations and transportation for Canadians Government Officials.

Assist the consul with special projects onsite and offsite such as events and meeting.

Compose/type/ edit and proofread correspondence, reports, letters and other documents.

Prepare meeting minutes and other sensitive documents.

Manage the Embassy's contact list and coordinate liaison between all impacted departments to ensure proper communications and reporting practices.

Manage the Embassy's official communication with Government of Haiti, in particular the Ministry of Foreign Affairs, diplomatic institutions and customs authorities.

Maintain a 1000$ petty cash fund for small expenditures.

Answer telephones and directs the caller to the appropriate associate.

Canadian Embassy December 2006 October 2011

Administrative Program Assistant

Provide prescreens of non-immigrant and immigrant cases in accordance with the regulations and laws on immigration

Conduct preliminary interviews, obtain and evaluate information to be processed.

Provide administrative support services to agents.

Translate texts from French or English to Creole languages.

Answer telephones and route calls.

Greet and direct visitors to the company.

EDUCATION:

Quisqueya University

Bachelor in Finance

Broward College currently attending

Supply Chain Management

CERTIFICATION

Supply Chain Management Principles

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