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Customer Service Human Resources

Harbor City, CA, 90710
March 23, 2018

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***** ********* ***. 573-***-****

Apartment 1

Harbor City, CA 90710


Homemaker Health Care, Jefferson City, MO June 2014 – January 2018

Director of Operations

Increased number of clients served by 32% and 24% in FY 2015 and 2016 respectively.

Secured funding for upcoming fiscal years based on analysis of trends in the industry and community.

Generated partnerships that led to largest donations of equipment in organization’s 40+ year history.

Responsible for all issues regarding volunteer staff.

Increased community awareness by means of managing all community outreach programs including client relations, United Way community functions, and social media.

Spearheaded first annual fundraiser that increased community awareness and involvement while increasing revenue by 2%.

Partnered with community leaders and United Way agencies in seven counties to increase cooperative cross-referrals in order to best assist clients in order to meet individual needs.

Designed and maintained new company website, social media presence, and online fundraising/crowd sourcing efforts.

R.R. Donnelley, Jefferson City, MO June 2013 – October 2013

Human Resources Intern/Assistant

Managed recruiting process for contingent workforce by: sourcing, interviewing, and hiring 31 employees from a candidate pool of approximately 100 online applicants.

Improved administration and logistics of the Environmental Health and Safety (EHS) training by centralizing training programs, employee records, and corporate / local policies.

After announcement of plant closure impacting nearly 500 employees, contacted local businesses and Chambers of Commerce to obtain job postings and assist workforce locate new opportunities.

Created and maintained databases to track delivery of WARN letters, return of severance package letters, and surveys for the Missouri Economic Development Rapid Response Team.

Selected as a primary point of contact to assist employees with severance packages, job search advice, and resume building.

Rose International, Jefferson City, MO June 2012 – November 2012


Sourced candidates with administrative, technical and professional skill sets to fill clients’ demand.

Facilitated the hiring of qualified candidates by working closely with resource managers; exceeded recruiting objectives.

Interacted with all candidates and responded to all issues throughout the on-boarding process.

Gathered candidate background information; entered information into Applicant Tracking System (ATS) and maintained required candidate documentation.

Assisted applicants with resume writing and interview skills.

Homemaker Health Care, Jefferson City, MO March 2011 – June 2012

Volunteer Home Health Care Provider / Fulltime Undergraduate Student

Assisted elderly and disabled individuals in their homes by providing assistance including transportation, household duties, meal preparation, personal care, and assisting clients with mobility needs.

Successfully maintained 3.7 GPA while attending both online and in-seat classes towards dual major undergraduate degree.

Young Williams, Jefferson City, MO June 2010 – March 2011

Call Center Representative

Exceeded quotas for number of calls answered as well as quotas for Quality Assurance scores.

Led communications between customers and field teams to characterize issues and identify solutions to enforcement issues.

Assisted customers with questions regarding child support payments, disbursements, arrearages, license suspensions, and tax interceptions.

Homemaker Health Care, Jefferson City, MO June 2009 – June 2010

Volunteer Home Health Care Provider / Fulltime Undergraduate Student

Assisted elderly and disabled individuals by providing assistance including transportation, household duties, meal preparation, personal care, and assisting clients with mobility needs.

Exceptional Staffing Network, Inc., Jefferson City, MO March 2009 - June 2009

Account Manager (Temporary Position)

Developed marketing plan, sales strategies and client presentations.

Conducted business-to-business sales of temporary, temp-to-hire, and direct placement employees.

Embarq, Jefferson City, MO September 2006 – October 2008

Customer Solutions Representative

Led team of 15 resources to resolve customer service and billing complaints by performing activities such as exchanging merchandise, administering credits, and adjusting bills.

Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Consistently exceeded company stated goals and quotas for sales and customer service.

Countryside Woodworks, Columbus, MS August 2004 – September 2006


Led sales and contract negotiations for wood working/home remodeling company.

Designed and implemented HR and accounts receivable processes for new company.

Analyzed local market environment, identified target customers and optimized business offering.

MRP, Jefferson City, MO January 2002 – August 2004

Front Office Manager

Coordinated activities for local, state, and federal level campaigns through grassroots campaigning.

Organized staff and volunteers to achieve significant improvements in campaign productivity.

Led portions of fund raising efforts for candidate campaigns.

United States Army, Fort Leavenworth, KS January 1998 – January 2002

Military Police Corrections Specialist

Led team of 25 resources as member of Military Police Corrections Specialist detail.

Regularly briefed supervisors and officers on quality and timeliness of work performed.


Master of Business Administration May 2014

Columbia College, Jefferson City, MO

MBA with courses including International Business, Finance, Accounting, Ethics, Marketing, and Human Resources.

3.9 GPA

Bachelor of Science; Business Administration December 2012

Dual Major: Management & Human Resources Management

Columbia College, Jefferson City, MO

Graduated Cum Laude

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