Sign in

Operations Manager

Oswego, IL
March 23, 2018

Contact this candidate


Lance Benjamin Ely

**** ****** ****, **********, ** 60538


630-***-**** (Home); 773-***-**** (Cell)

Operations/Engineering Manager, Greencore, Woodridge, IL. 6/16-Present Responsible for daily operations in Production, Materials, Transportation including Pick Room for Finished Goods and Maintenance (first and second shift). I am fully responsible for P&L results throughout the above areas which include 250 + hourly associates 5 salary direct reports. The plant consists of 4 major customers of Fresh RTE foods daily to Starbucks, 7-11, Walgreens, and Michael Foods. Future growth is planned with Amazon and Jack Links in 2018. In my time with the organization, we have shown significant YOY sales and bottom line EBITDA improvements. The unit was generating 35MM in sales with a $200K EBIDA in 2016. EBITDA in 2017 was $2.0M on $41MM in sales. After first quarter-2018, the business is on target to achieve 48MM in sales with 4MM in EBIDA. Director of Operations, RM Services, Schaumburg, IL 6/13-6/16 Manage an office staff of 12 and supervise 27 technicians from various trades (HVAC, Plumbing, Electrical, Carpentry, and Equipment). Oversee 4000+ restaurant accounts, work with six Service Companies, and coordinate with eight Corporate Facilities Managers to streamline and control budgets for repair and maintenance programs at their locations. Since joining the company, started a construction division that has produced an additional

$1.8MM in sales revenue. Restarted our Nieco Broiler Sales and Service Program (we are the Nieco distributor for the Midwest) to include all Burger King, Red Robin, Portillo, and various other concepts that utilize this broiler.

Director of Operations, Levy Restaurants at Arlington Park Race Track, Chicago, IL 4/10- 6/13

Responsibilities for this account include day-to-day consultation with Partner

(Arlington/Churchill Downs Senior Leadership); and direct supervision of all food, beverage, concessions, and retail centers on property. Manage a work force of 12 salaried managers and 220 hourly/union team members. Race season consists of 89 race days from May to September with generated sales of $10MM+. Negotiated a 5 year contract extension with Levy Business Development and Partner which was due to expire after 20+ years. Regional Operations Manager, CiCis Enterprises, Coppell, TX 11/07-3/10 Franchise consultant for 50 units/23 franchisees in a nine-state territory for this pizza buffet concept. Assist operators/franchisees in operational and systems compliance, local store marketing decisions, financial review and people development. Maintain a “Watch List” for troubled franchisees (either financial or operational despair) and develop a plan for viability or exit strategy. Supervise and mentor the three corporate units in Chicago to stabilize the market for future franchisee growth and training facilities. Lance Benjamin Ely ~ Page 2

National Restaurant Operations Manager, Pilot Travel Centers, Knoxville, TN 3/06-9/07 Responsibilities include support and assistance to Division Directors and Regional Managers on all facets of restaurant operations and profitability for 60 units (Subway, Arby’s, Taco Bell, Wendy’s, Chester’s, Pizza Hut, and KFC). Acquired 25-unit area in Gulf Coast Region and after three months, improved Like/Like sales by 3.3% since Katrina. Conducted Train- the-Trainer and Serv Safe classes (certified instructor). Managing Partner, Goodfellas’ Restaurant, Bloomington, IL 8/04-10/05 Purchased an existing restaurant and converted it to a new concept: restaurant, bar/lounge, entertainment, and outdoor beer garden. As managing partner, responsible for daily shift coverage, marketing, vendor management, HR, catering, and overall operations. Chief Operating Officer, Miller Group, Bloomington, IL 1/03-6/04 Monitor the day-to-day operations of this 16 store Arby’s franchisee, growing the brand through new store openings (four in 18 months), RE selection and construction (including equipment installation) of new properties, sales increases (8% vs. prior year), profit increases (28% vs. PY). Also responsible for resolving HR issues, people development, training execution, marketing decisions, and vendor management Franchise Business Manager, Triarc Restaurant Group, Ft. Lauderdale, FL 6/00-1/03 Responsibilities for this Franchisor of Arby’s and TJ Cinnamons include: grow average unit volume and improve performance through operational evaluations and consultation, business plans, development and execution of training seminars, and new store openings for 168 units, 36 franchisees in OH, MD, PA, WV, and IN. Project Leader for “Restaurant of the Future” and “Kitchen of the Future” initiatives. Director of Operations, RTM, Atlanta, GA 5/99-6/00 Supervised 16 restaurants in Erie, PA for Arby’s largest franchisee. Assumed responsibility for a recently purchased territory – making it profitable in 6 months. Chief Operating Officer, Al Mazaya International Food Company, Kuwait 1994-1999 Opened Fuddruckers in Saudi Arabia, Bahrain, U.A.E. and Egypt; established the international training store in Kuwait; and secured local vendors to follow Franchisor’s food and equipment specifications. Brought Kenny Rogers Roasters concept to Kuwait and opened two restaurants.

Training Consultant/International Trainer, DAKA Int. (Fuddruckers), Danvers, MA 1992- 1994

Provided support to franchisee and company units with operational difficulties both domestic and international (1993-94). General Manager/Corporate training store for domestic and international in Annapolis, MD (highest volume unit) from 1992-93.

Contact this candidate