Customer Service Manager

John Singson

****.********@*****.***

**** * *** ****** **** 401, Austin TX 78702 832-***-****

EDUCATION

The University of Texas at Austin Bachelor of Business Administration, Management December 2014

Management Consulting and Change Track

Overall GPA: 3.36

EXPERIENCE

CoCo’s Café – Manager; Austin TX July 2017-January 2018

Implemented an evaluation system increasing employee productivity and morale by 20%

Evaluated the current market to create profit-making endeavors in the future

Created a management handbook to facilitate in the transition of future managers into the job

CoCo’s Café – Team Member; Austin TX May 2014 – May 2015, May 2016 – June 2017

Trained new employees on the processes of a shift increasing their efficiency by 5% every shift

Increased returning customers by 10% through customer service and rapport

Miracle Foundation – Finance Intern; Austin, TX January 2015 – May 2015

Created financial reports to project our monthly donations

Consolidated donor information decreasing data redundancy in our database by 40%

ACADEMIC PROJECTS

OM 366P: Website Design Project – Client: AMD August 2014 – December 2014

Interviewed AMD leaders to gain insight on the problems associated with the current website

Proposed a website design that creates a user-friendly experience increasing efficiency in their operations

MAN 328: Consulting Project – Client: Schlitterbahn August 2013 – December 2013

Recommended three different solutions concerning their employee turnover problem

Researched 12 different articles to support our final recommendations

VOLUNTEER ACTIVITIES AND LEADERSHIP EXPERIENCE

ATX Kids Club – Board Member: Finance Committee Chair; Austin, TX July 2017 - Present

Partnered with local organizations doubling our financial goal for our 2017 fundraiser

Creating a quarterly budget to measure the deviation from our year-end goal

Adventures in Mission: WorldRace – Missionary; 12 countries May 2015 – May 2016

Fundraised $16,277 as my personal working budget for the year

Assisted 12 non-profit organizations through construction and teaching

Led a kitchen crew for a month to provide food for 50 people on a limited budget

Intervarsity Christian Fellowship – Core Team Leader August 2012 – December 2014

Interviewed applicants for the leadership team

Organized social events increasing our membership by 15%

ADDITIONAL INFORMATION

Computer Skills: MS Word, Excel, PowerPoint, Access

Languages: Fluent in Tagalog, Conversational in Spanish, Basic knowledge in Japanese

Interest: Travel, Intramural Volleyball, Debate, Cooking, Rock Climbing

Work Eligibility: Eligible to work in the U.S. with no restrictions

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