Customer Service Representative

GEORGE PETNUCH

CELL: 646-***-**** • EMAIL: *****@*********.***

STATEMENT

I have an extensive experience in the hospitality industry. My years of professional expertise enable me to use my leadership qualities to serve my guests, clients and management with distinction.

EXPERIENCE

Rose Associates, 40 East 66th Street New York, N.Y.

2011 – 2017 Concierge/ Doorman

Greeted tenants and guests in a friendly, professional demeanor

Screened visitors and deliveries; inspected packages & assisted deliveries

Provided courtesy and security services via building links

Announced guests and visitors

Building Management Co., 236 East 36th Street New York, N.Y.

2009 – 2011 Concierge/ Doorman

Ensured tenants & guests received friendly, professional service

Provided courtesy and security services via building links

Announced guests and visitors

On The Ave Hotel, 77th and Broadway, New York, N.Y.

2005 – 2008 Guest Service Agent/ Night Auditor

Reviewed front office log and running trace, financial records

Maintained accuracy in billing procedures, verifying all account postings from all front desk agents.

Monitored revenue tracking, occupancy percentages and operations.

Created daily summary of monetary activities reflecting positive financial performances.

Provided excellent customer service in guest relations & concierge services

Wyndham Hotel, 42 East 58th Street, New York, N.Y.

1998 – 2001 Front Desk Clerk/ PBX Operator

Facilitated guest transactions; verified charges ensuring precise billing

Offered exemplary customer service on phones and front desk

Logged in packages, handled cash and credit transactions

BUSINESS SOFTWARE

Microsoft Office

Hotel Computer Software- Opera PMS

H.I.S

EDUCATION

ICS /Penn Foster

Hotel and Restaurant Management Program

Transcript available upon request

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