5+ years of overall experience in McAfee ePO 4.6, 5.1.3, ENS 10.5,Virus Scan Enterprise 8.7/8.8, McAfee Host Intrusion Prevention System 8.0, Safeboot, McAfee Endpoint Encryption 6.x/7.x, windows-2003/2008/201,.
Demonstrate and capable of designing and implementing a security solution utilizing various security products. Involved in Critical McAfee Patches testing and implementation.
Expertise in Manage system and server security posture using the McAfee Virus Scan Enterprise and Host-based Security System according to organizational security regulations.
Acquired extensive hands-on experience in network engineering & troubleshooting.
Motivated team player and can adapt and learn new technologies, tools and applications.
Operating Systems : Windows 10/8/7/2003/2008/2012 Server.
Packages : MS Office 2003/2007, MS Excel.
Security Products : McAfee VSE 8.7/8.8, McAfee HIPS 8.0, McAfee EEPC 6.x/7.x
Safe boot 5.2, ENS 10.5.
HCL Technologies - (Feb 2017 – Present)
L3 McAfee Engineer at HCL in 24x7 environments for supporting Novartis Pharma with more than 1 Lakhs Endpoints including critical Environments, Servers and Workstations.
Clients : Novartis Pharma
Project : Antivirus Support
Role : L3 McAfee Engineer
Security Products : McAfee ePO 5.1.3, McAfee Virus Scan Enterprise 8.8, Host Intrusion Prevention 8.0 Endpoint Encryption 7.x
Prepare the McAfee suite of software for Test and Evaluation
Provide software upgrades as needed to include implementing security patches, bug fixes or other critical updates as they become available within the configuration management of the program Management Office
Provide technical support in the resolution of McAfee technical issues
Provide technical support with maintenance planning and execution under the current software version of the McAfee suite of software
Work with third party vendors on product integration as needed
Participate in customer technical meetings as required
Responsible for ensuring 100% compliance, McAfee backup, performing daily activities, creating documents for technical
Install and configure the latest released version of the McAfee HBSS suite of software, subject to Management approval, on hardware located at various business installations throughout the world reference, creating reports for daily and weekly. Meeting the SLA and timeframe
BirlaSoft - (Sep 2012 – FEB 2017)
More than Four year of experience as L3 McAfee Engineer at Birla Soft in 24x7 environments for supporting GE and its subsidiary business with more than 4 Lakhs Endpoints including critical Environments, Servers and Workstations .
Clients : General Electric (All Business)
Project : Corporate IT RISK
Role : L3 McAfee Engineer
Security Products : McAfee ePO 4.6, 5.0 McAfee Virus Scan Enterprise 8.8, Host Intrusion Prevention 8.0 Endpoint Encryption 6.x/7.x
Operational Service delivery member of Global Information Security and Threat Management Services in India providing 24 x 7 services to all the regions around the globe.
Responsible for insuring All the regional ePO consoles are running properly (mitigating performance issues and Critical Errors).
Expertise with administration, configuration and troubleshooting McAfee Host Intrusion Prevention System (HIPS) and McAfee Host Firewall.
Expertise in handling critical Issues impacting the production with configurations/Policies through ePO for VSE/HIPS and Endpoint Encryption.
Hands on Working with McAfee VSE related performance issues and resolving them with necessary policies and Patches/Hotfixes.
Security Incidents - Analysis of incidents, taking action and working with GIS teams to address security incidents and ensuring closure.
Manage system and server security posture using the McAfee Host-based Security System according to organizational security regulations.
Provide end user support for workstation configuration changes
Expertise in Endpoint Encryption issues and its configurations in the complex environments.
Hands on with Recovery and other EEPC Product Decryption techniques.
Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and product deployment
Knowledge of network and application security and Familiar with physical security controls.
Initiating the Change Management request and working with different teams for the highly infected servers and by using different kind of Scanning methods and tools like command line scan in safe mode, stinger, windows defender etc. for virus infected servers.
Scheduled Task on servers/devices to deploy Virus scan enterprise, installing McAfee Agent and running scan.
Performing Remote Sharing with users to solve their issue related to McAfee software, HIP’s firewall, CMA agent and Antispyware.
Maintaining, monitoring and troubleshooting the virus issues.
Reporting and escalating the unresolved issues to the vendor and leading the team for solution.
Working with problem tickets and finding the RCA with the help of Vendor.
Involved in VSE/HIPS Patch related issues troubleshooting and worked with McAfee in releasing the Hotfix.
Involved in Testing and Implementation of McAfee VSE 8.8 Patch 4 and HIPS Patch 4
Master Of computer Application, From Jaipur National University
Bachelor of computer Application with an aggregate of 70% from DBRAU, Agra
Higher Secondary from CBSE Board with an aggregate of 76% .
SSC from CBSE Board with an aggregate of 76%.
Name : Mayank Arora
Father’s Name : Laxman Arora
Gender : Male
Date of Birth : 26-Aug-1992
Marital Status : Single
Nationality : Indian
Permanent Address : M-1402,Pan Oasis, Sector 70,Noida.