Melissa R. Williams
Louisville, Kentucky *****
firstname.lastname@example.org • 502-***-**** • www.linkedin.com/in/melissa-williams-b40733148?
Accomplished and articulate professional with solid education and experience in business management.
Leadership: Manage and develop employees, providing training programs to increase employee knowledge and productivity. Monitor employee performance to implement corrective actions. Analyze information and results to ensure appropriate solutions. Flexible, reliable, and cooperative, actively participate in projects with team.
Relationship Development: Strong interpersonal talents with passion for cultivating lasting relationships. Exceptional written and verbal communications and time management skills. Direct sales and customer service activities to ensure exceptional customer satisfaction.
Business Competencies: Integrity, efficient, and organization skills. Ability to utilize business technologies and expertise to guide and lead strategic and project planning. Success meeting corporate goals and expectations within self-guided roles. Proficient with Microsoft Office Suite, Photoshop, QuickBooks, Office Assistant, and calendar systems.
Key Strengths: Effectively motivate others to perform at maximum efficiencies to facilitate superior communications between employees and clients. Ability to analyze data to ensure accurate data and make recommendations for improvements.
CAM Certified Apartment Manager
NATIONAL APARTMENT ASSOCIATION, ARLINGTON, VIRGINIA
Currently in final stages of completion
Bachelor of General Studies Math & Science Track, Minor in Business Supervision & Psychology
indiana university southeast, New Albany, Indiana
Dean’s List for high achievements 5 semesters
IMAGES INC., Louisville, Kentucky
Manager of General Operations & Sales (6/1997 – 8/2017)
Planned the operations of Images, Inc. including formulating policies, managing daily operations,
and human resources. Reviewed financial statements and sales activity reports, to measure
productivity and identify areas of improvement. Directed administrative duties, prepared work
schedules, and assigned specific duties as required.
Managed business and sales calls, providing exemplary customer service to clients.
Performed banking activities, accounts receivable/payable, invoicing, expenses, payroll, and vendor 1099s.
Coordinated the complex operation of the organization; maintained master calendar for employees, job sites, and meetings.
CHRIST CHURCH SCHOOL, Louisville, Kentucky
Lead Teacher (7/2016 – 7/2017)
Organized lesson plans for 8 to 16 students. Trained and supervised new/assistant teachers on new and existing procedures and policies, and a general protocol to work with special needs issues. Implemented and lead chapel services for 75 students. Collaborated with therapists, students, and parents, on the implementation of occupational and speech therapy techniques.
Performed student assessments and engaged in confidential parent-teacher conferences regarding assessments and students’ progress.
Created monthly e-newsletters using Apple’s iOS iWork Pages and Photoshop and email to communicate daily with parents.
Collaborated with teachers on innovative ideas and activities to create a team environment.
Established and maintained caring, supportive, knowledgeable and encouraging parent-teacher relationships.
CHRISTIAN ACADEMY OF LOUISVILLE ROCK CREEK, Louisville, Kentucky
Lead Teacher (6/2014 – 8/2016)
Created and organized lesson plans, and taught 8 to 10 preschool students. Performed student
assessments; established and maintained a supportive and encouraging relationship with parents
regarding students’ progress.
Implemented and lead Chapel services for all preschool classes.
WESTPORT ROAD BAPTIST CHURCH CHILDCARE CENTER, Louisville, Kentucky
Lead Teacher (9/2012 – 5/2014)
Created and organized lesson plans, and taught 16 students. Performed student assessments and communicated daily progress with parents.
Trained and supervised assistant teachers and teacher aides on procedures and policies.
SERVICE MERCHANDISE, Louisville, Kentucky
Front End Supervisor (06/1997 - 12/1998)
Created schedules for 10 employees, delegate jobs, built merchandise displays, performed customer
service and product return transactions, opened and filled registers
WALMART SUPERCENTER, Madison, Indiana
Department Manager/Stock Person (06/1995- 06/1997)
As toy department manager, I coordinated with area manager regarding merchandise orders and
vendors, maintained my department with scheduling, signage, sale ad merchandise, department
inventory, plan-o-grams, and customer service. As stock person, I helped to unload receiving trucks,
re-stock shelves, build displays, and work together with entire store team to complete store inventory