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Business Office Manager

Location:
Louisville, KY
Posted:
March 22, 2018

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Resume:

Melissa R. Williams

Louisville, Kentucky *****

ac4wlr@r.postjobfree.com • 502-***-**** • www.linkedin.com/in/melissa-williams-b40733148?

QUALIFICATIONS SUMMARY

Accomplished and articulate professional with solid education and experience in business management.

Leadership: Manage and develop employees, providing training programs to increase employee knowledge and productivity. Monitor employee performance to implement corrective actions. Analyze information and results to ensure appropriate solutions. Flexible, reliable, and cooperative, actively participate in projects with team.

Relationship Development: Strong interpersonal talents with passion for cultivating lasting relationships. Exceptional written and verbal communications and time management skills. Direct sales and customer service activities to ensure exceptional customer satisfaction.

Business Competencies: Integrity, efficient, and organization skills. Ability to utilize business technologies and expertise to guide and lead strategic and project planning. Success meeting corporate goals and expectations within self-guided roles. Proficient with Microsoft Office Suite, Photoshop, QuickBooks, Office Assistant, and calendar systems.

Key Strengths: Effectively motivate others to perform at maximum efficiencies to facilitate superior communications between employees and clients. Ability to analyze data to ensure accurate data and make recommendations for improvements.

EDUCATIONAL BACKGROUND

CAM Certified Apartment Manager

NATIONAL APARTMENT ASSOCIATION, ARLINGTON, VIRGINIA

Currently in final stages of completion

Bachelor of General Studies Math & Science Track, Minor in Business Supervision & Psychology

indiana university southeast, New Albany, Indiana

Dean’s List for high achievements 5 semesters

PROFESSIONAL EXPERIENCE

IMAGES INC., Louisville, Kentucky

Manager of General Operations & Sales (6/1997 – 8/2017)

Planned the operations of Images, Inc. including formulating policies, managing daily operations,

and human resources. Reviewed financial statements and sales activity reports, to measure

productivity and identify areas of improvement. Directed administrative duties, prepared work

schedules, and assigned specific duties as required.

Selected Contributions:

Managed business and sales calls, providing exemplary customer service to clients.

Performed banking activities, accounts receivable/payable, invoicing, expenses, payroll, and vendor 1099s.

Coordinated the complex operation of the organization; maintained master calendar for employees, job sites, and meetings.

CHRIST CHURCH SCHOOL, Louisville, Kentucky

Lead Teacher (7/2016 – 7/2017)

Organized lesson plans for 8 to 16 students. Trained and supervised new/assistant teachers on new and existing procedures and policies, and a general protocol to work with special needs issues. Implemented and lead chapel services for 75 students. Collaborated with therapists, students, and parents, on the implementation of occupational and speech therapy techniques.

Selected Contributions:

Performed student assessments and engaged in confidential parent-teacher conferences regarding assessments and students’ progress.

Created monthly e-newsletters using Apple’s iOS iWork Pages and Photoshop and email to communicate daily with parents.

Collaborated with teachers on innovative ideas and activities to create a team environment.

Established and maintained caring, supportive, knowledgeable and encouraging parent-teacher relationships.

CHRISTIAN ACADEMY OF LOUISVILLE ROCK CREEK, Louisville, Kentucky

Lead Teacher (6/2014 – 8/2016)

Created and organized lesson plans, and taught 8 to 10 preschool students. Performed student

assessments; established and maintained a supportive and encouraging relationship with parents

regarding students’ progress.

Selected Contributions:

Implemented and lead Chapel services for all preschool classes.

WESTPORT ROAD BAPTIST CHURCH CHILDCARE CENTER, Louisville, Kentucky

Lead Teacher (9/2012 – 5/2014)

Created and organized lesson plans, and taught 16 students. Performed student assessments and communicated daily progress with parents.

Selected Contributions:

Trained and supervised assistant teachers and teacher aides on procedures and policies.

SERVICE MERCHANDISE, Louisville, Kentucky

Front End Supervisor (06/1997 - 12/1998)

Created schedules for 10 employees, delegate jobs, built merchandise displays, performed customer

service and product return transactions, opened and filled registers

WALMART SUPERCENTER, Madison, Indiana

Department Manager/Stock Person (06/1995- 06/1997)

As toy department manager, I coordinated with area manager regarding merchandise orders and

vendors, maintained my department with scheduling, signage, sale ad merchandise, department

inventory, plan-o-grams, and customer service. As stock person, I helped to unload receiving trucks,

re-stock shelves, build displays, and work together with entire store team to complete store inventory



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