Customer Service Front Office
Resume:
ISABEL ABBOTT
SAN ANTONIO, TX ***50
******.******@*****.***
Career Objectives
Seeking a Medical Administrator, Customer Service, and or Supervisor position where my administrative talents will be of value, with an organization offering advancement and growth. Summary of Qualifications
Customer Service, top rated organizational and communication skills, and all administrative support functions. Work History
National Seating and Mobility, SAN ANTONIO, Texas
Office Administrator Jan 25, 2016 - Oct 27, 2017
Successfully managed a 12 person Team, Handled Complex Customer Service issues, Executed daily operations, Hired, trained Customer Service Staff, Conducted weekly staff meetings, Met monthly and quarterly budgets. Payroll, approved PTO and managed scheduled. Worked with Branch Manager to meet Branch goals. Vitas Home Solutions inc., San Antonio, Texas
Customer Service Supervisor Feb 26, 2003 - Jun 15, 2015 Supervised Customer service department, managed high volume call center, coordinator and department liaison, medical supply ordering, primary liaison for patient family members and case managers. generated contracts for all outpatient services, established weekly quality improvement meetings,coordinated new employee orientations, supervised and implement new processes and procedures, 00% Customer Service satisfaction ratings Fertility Center of San Antonio, SAN ANTONIO, Texas Front Office Coordinator/Medical Records Sep 22, 2000 - Feb 28, 2003 Served as front office receptionist, switchboard operator, medical records coordinator, patient coordinator for hotel and transportation accommodations
Urology San Antonio, SAN ANTONIO, Texas
Front office Receptionist/Medical Assist Apr 01, 1991 - Nov 24, 1998 Front Office/Medical Assistant responsibilities, patient care support. Patient vitals, patient education, assisted with in office procedures, scheduled surgical procedures, obtained authorizations from insurance companies. front office duties as well all clinical skills and duties.
Education
Winston Churchhill High School, San Antonio, Texas High School Diploma/GED
Training
Paralegal Studies Jan 04, 1999 - May 01, 2000
Texas Careers
Preparation and organizational skills to prepare documents, learn electronic filing system, case studies, analyze research and document preparation for attorneys.
Medical Assiting Jan 02, 1990 - Jun 01, 1990
San Antonio College of Medical and Dental
Medical Assisting - obtained knowledge of front office duties and skills as well as clinical skills
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