Tamara A. Morrow
QUALITY SYSTEMS PROFESSIONAL (PCQI)
Expertise in managing Quality Systems within a plant environment as well as knowledge of Operations, Continous Improvement and Supplier Quality. Demonstrated capacity for leadership, with superior team building skills, problem solving, root cause investigations and excellent communication. Adept in driving results and continual improvement of quality management systems and risk management, with the technical knowledge to perform at any level.
ConAgra Brands, Indianapolis, IN
Quality and Sanitation Manager, Indianapolis Frozen Bakery Plant 2015-2017
Directed Quality Management System and Sanitation Department; managed 3 Team Leads and 13 Technicians in overall plant improvement. Strategic goal planning completed each year to reduce waste/scrap, improve cost of quality and maintain department budget. Overall program improvements in Environmental Monitoring, Water Micro Testing, FG & SFG Holds, New Product Start-ups, Internal Audits and Calibration.
Reduced finished goods micro destructions by 35% through root cause investigations which lead to improvement in GMP awareness, time and temperature monitoring, additional product testing and equipment breakdown during sanitation
Significant reduction, 40%, in foreign material holds and improvement of overall plant awareness regarding holds, through the development and implementation of Foreign Material Prevention and Incident Control Decision Tree.
Managed crossfunctional team with R&D to improve the new product start-ups with the implementation of Trial Checklist, specification improvements and R&D required reviews and approvals.
Sustained implementation of ConAgra Performance System tools within the Food Safety Pillar to reduce variation of finished product weights and improvement of consumer complaints.
Navigated application of oPP programs to ensure compliance with FDA FSMA regulations as well as update all HACCP plans to reflect all new changes.
Overall plant improvement in internal audit performance through root cause analysis, tracking of open corrective actions, verification of closed action items and ongoing audits to ensure corrective actions were sustained.
Kraft Foods, Glenview, IL
Senior Group Leader, Supplier Quality Management and Training 2013-2015
Developed and delivered supplier management strategy and program. Extensive experience working with cross functional teams and managing up to ensure business goals are attained.
Authored the updated and revised Supplier Quality Expectations and audit program; conducted training of the supplier program to internal and external stakeholders.
Prepared and executed training for third party auditor assessor program.
Provided direction and quality guidelines to internal and external stakeholders.
Reviewed and approved audit reports (GFSI & Kraft Audits) and made recommendations on continuous improvement of the supply chain.
Aligned with Procurement and BU Quality to determine supplier audit needs to support innovation and commercialization initiatives.
Implemented the packaging supplier audit program.
Led the implementation of Suppliers to External Manufacturers becoming Kraft approved.
Tamara A. Morrow firstname.lastname@example.org Page Two
Quality Specialist, Corporate Quality Auditor 2011-2013
Led and conducted on site quality audits, through the use of technical knowledge gained from job experience as production lead and quality lead. Provided leadership and management of the quality audit process for the Kraft Supply Chain: Kraft plants, co-Manufacturers, Ingredient Suppliers and functional areas. Management, planning and coordination of the audit process and team.
Provided feedback to the plant’s management staff for continuous improvement.
Identified, verified, and reported on potential or actual Quality systems non-conformities or failures related to product food safety and Quality.
Audit report compilation and submittal to business unit managers.
Ensured compliance to corporate Quality Policies, regulations and plants’ local procedures.
Delivered training and calibration to business units within the organization on auditing expectations.
Supported business unit as auditing lead for the auditing function.
Quality Systems Supervisor, Chicago Nabisco Plant 2009-2011
Supported Quality program development, implementation, and maintenance by working cross-functionally with Operations, Maintenance, and Sanitation, to improve existing policies and procedures.
Provided statistical information to aid process controls in areas of weight control, product composition, product attributes, and other areas as required.
Departmental Traceability owner; monthly traceability exercises performed with recovery results at or above 98%.
Coordinated necessary activities for product commercialization or R&D trials.
Quality compliance training performed for operations in areas of GMPs, HACCP, Net Weights and Communicable Diseases.
Specification Management program owner; ensured all new specifications received were communicated and implemented in a timely manner.
SAP Catalyst Key User; trained Quality department on SAP
ADDITIONAL RELEVANT EXPERIENCE
Kraft Foods, Glenview, IL
Operations Supervisor, Chicago Nabisco Plant
Steris Corporation, St. Louis, MO
Master of Science, Supply Chain Management, Elmhurst College, Elmhurst, IL
Bachelor of Science, Food Manufacturing Operations, Purdue University, West Lafayette, IN