Customer Service Manager
Resume:
Kelly M. Tonkin
**** ****** **** **, **********, OH 43431
***********@*******.***
Objective
To be part of a management team of an aggressive growing company where I can excel by contributing and utilizing my proven management, negotiation, problem solving, and interpersonal skills.
Experience
Custom Glass Solutions by Guardian Multiple Locations 2014 - Present
Fabrication divisions of Guardian, Multi-Million Dollar facilities, Managed at Upper Sandusky and Millbury, Ohio
Purchasing Supervisor
Sourcing, negotiating, reducing lead-times, expediting, improvement of payment terms
Multiple location management
Strategic partnering with suppliers
Project management – transferring tooling and other components, implement MRO Vending Machines for multiple locations, office remodel, new construction of mezzanine, crib move, lunchroom remodel, painting projects, landscaping project, crib remodel, company picnic, Relay for Life event
Contract negotiation, approver of all purchase orders
Managed 5 direct reports
Wrote instructional documents and trained employees
Developed various metrics – Cost savings, min and max reduction, supplier reduction, supplier evaluation
My team increased savings from 267K to 1.4 million my first year (directly 600K)
Work with various departments and upper management daily
Reported to the Director of Purchasing for our fabrication group
Norplas Industries Inc. Northwood, OH 2013 - 2014
A Division of Magna, a Multi-Billion Dollar Tier 1 Automotive Supplier
Injection Molding Manufacturing Facility
Supply Chain Coordinator/Senior Buyer
Program based purchasing: sourcing, negotiating, prototype purchasing, minimizing obsolescence, and program manage
Meet with launch teams on a regular basis and present status
Locate alternative sources for improvement of cost reductions, quality, and delivery
Communicating with supplier and rating them on quality, pricing, on time delivery, and customer service
Project manager for transferring tooling and other components for various programs
Utilizing an ERP system on a regular basis
Manage 5 MRO Buyers in order to locate cost savings
Utilize a commodity strategy in order to gain cost savings between 25-35%
Present to top management on a weekly basis
Visiting and evaluating suppliers on their manufacturing processes
Ayling & Reichert Co. Oak Harbor, OH 2000 - 2013
Multi-Million Dollar Automotive Metal Stamping Manufacturer
Business Analyst 2010 - 2013
Worked closely with management team to evaluate department results and develop strategies for improvement
Analyzed weekly and monthly reports, focusing on performance, efficiencies, conversion, GP%, and department operations
Reviewed and reported on competitor data, identifying missed opportunities, new product ideas and aggressive competitors
Worked on projects with other departments as assigned
Operations Manager/Purchasing Manager/HR Manager 2002 - 2010
Proficiency in all phases of procurement and inventory control
Skilled negotiator and project administrator with a proven record of cost reductions
Utilized ERP and Inventory Management MRP systems
Implemented a new ERP system
Managed 26 employees utilizing policy to produce performance improvement
Adjust pricing as needed to remain profitable and still offer customers a competitive price
Maintained current sales contracts and increased sales
Development of alternative local sources for imported raw materials which help in cost savings
Classification of vendors on the basis of criteria like cost, quality, and timely delivery etc
Implementing systems to avoid situations like over-stocking or out-of-stock which cause production and financial losses
Negotiated and sold scrap metals
Corresponding with customers and vendors on a regular basis
Analyze all departments to locate possible cost reductions
Work with each department on various projects
Human Resource Manager/Payroll Clerk/Customer Service 2000 - 2002
Coordinated interviews, orientations, and exit interviews for all employees
Processed background checks and handled drug testing as required
Managed employees problems regarding other employees, personal issues, insurance benefits, and accessing 401K benefits
Presented new ideas or changes in procedures while utilizing PowerPoint
Planned and scheduled companywide functions
Served as a director on the Board of Directors
Payroll Clerk/Customer Service 2000
Computed yearly, quarterly, and monthly benefits and payroll totals for employees
Processed payroll on a weekly basis
Handled customer complaints by utilizing company procedures and policies
Administrative duties including: filing, faxing, copying, emailing, answering phones, greeting guests and giving tours of the facility
Education
Tiffin University 2014
Master’s in Business Administration - Majoring in General Management and Healthcare Administration
Dean’s List Aug 2012 – Oct 2013 and Jan 2014 – May 2014
GPA 3.81
Tiffin University 2012
Bachelor in Business Administration – Majoring in Organizational Management
Dean’s List Aug 2010 – May 2012
Summa Cum Laude Graduate
GPA 3.94
Terra State Community College 2010
Associates of Applied Business – Majoring in Marketing
Awarded the Fremont Company Scholarship
Dean’s List Aug 2008 – May 2010
Summa Cum Laude Graduate
GPA 3.959
Computer Skills
Proficient in Excel, Word, PowerPoint, Access, Outlook, QAD (MRP), Power shop (ERP), Moodle, Blackboard, and Angel
References
References are available on request.
Contact this candidate