Customer Service Account

CUSTOMER SERVICE: 877-***-****

**** ***** ****** ** *********** (no state-card), 2018-1A, January 2018 SANTA BARBARA TAX PRODUCTS GROUP, LLC

CIVISTA BANK

CONSENT TO CONDUCT BUSINESS ELECTRONICALLY

1. Agreement. To receive online a Refund Transfer from Santa Barbara Tax Products Group, LLC (“Servicer”) using banking services of Civista Bank (“Bank”), you must enter into a Refund Transfer Agreement (“Agreement”) and must agree to receive the Agreement electronically by clicking the “I Agree” button below. By clicking the “I Agree” button below, you will be agreeing to be bound by the terms and conditions of this Consent to Conduct Business Electronically (“Consent”).

2. Electronic Communications. The Agreement, any state and federal disclosures related to the processing of your refund, including your consent to the use, disclosure and sharing of your tax year 2017 federal income tax return information and any other communications or related disclosures, all of which we will refer to as the

“Communications,” will be provided to you electronically. However, if you wish to obtain a paper copy of the Communications at no cost, you may do so by writing to Santa Barbara Tax Products Group, LLC, 11085 North Torrey Pines Road, Suite 210, La Jolla, CA 92037 or by logging on to www.sbtpg.com. We reserve the right to send you paper notices and disclosures in lieu of delivering such notices and disclosures to you electronically. “We”, “our” and

“us” refer to Bank and Servicer. “You” or “your” refer to the person or persons agreeing to be bound by the terms and conditions of this Consent and desiring to enter into the Agreement. 3. Consenting to Do Business Electronically. The decision whether to do business electronically is yours, and you should consider whether you have the required hardware and software capabilities described below. Your consent to do business electronically, and our agreement to do so, only applies to this Refund Transfer transaction. 4. Hardware and Software Requirements. To access and retain the Communications electronically, the following minimum computer hardware and software requirements must be met: Windows 2.8 GHz or higher processor, Windows Vista, 8, 7, 10, (with the latest service pack and patches) Operating System, 1GB of RAM, and a reliable internet 1 MB or higher connection; Internet Explorer 9 or higher; and 250 MB of hard disk space. Mac PowerPC processor, System 7.6.1 or higher Operating System, 1 GB of RAM, and a reliable 1 MB or higher internet connection.

5. Withdrawal of Consent. The Agreement and related Communications are provided electronically. If you do not want to obtain the Agreement and related Communications electronically, select the Back button to return to the page that provides other product options and select an option that does not require electronic disclosures. You have the right to withdraw your consent to doing business electronically at any time by contacting us as stated in Section 2 above, however, if you do so before we have entered into the Agreement we will treat your withdrawal of consent as a withdrawal of your offer to enter into this Agreement. If we have entered into an Agreement with you, any Communications between us during the period after your consent to doing business electronically, and before your withdrawal of such consent, will be valid and binding on all parties. Communications, if any, following withdrawal of your consent will be provided to you by mail or other appropriate non-electronic means. 6. Changes to Your Contact Information. You should keep us informed of any change in your address by writing to Santa Barbara Tax Products Group, LLC, 11085 North Torrey Pines Road, Suite 210, La Jolla, CA 92037 or by logging on to www.sbtpg.com.

7. Printing. You may print this Consent by selecting Print from the File menu. This Consent will also be printed when you choose to print your Agreement.

BY SELECTING “I AGREE” BELOW, YOU AGREE TO HAVE ALL COMMUNICATIONS RELATED TO YOUR REFUND TRANSFER PROVIDED OR MADE AVAILABLE TO YOU IN ELECTRONIC FORM, AND YOU ACKNOWLEDGE THAT YOU ARE ABLE TO ACCESS AND RETAIN INFORMATION ON OUR WEBSITE. CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 I AGREE GO BACK

IMPORTANT DISCLOSURES:

PLEASE READ

If you are owed a federal tax refund, you have a right to choose how you will receive the refund. There are several options available to you. Some options cost money and some options are free. Please read about these options below and on the next page.

You can file your tax return electronically or by paper and obtain your refund directly from the Internal Revenue Service (“IRS”) for free. If you file your tax return electronically, you can receive a refund check directly from the IRS through the U.S. Postal Service in less than 21 days from the time you file your tax return or the IRS can deposit your refund directly into your bank account in less than 21 days from the time you file your tax return unless there are delays by the IRS. If you file a paper return through the U.S. Postal Service, you can receive a refund check directly from the IRS through the U.S. Postal Service in 6 to 8 weeks from the time the IRS receives your return or the IRS can deposit your refund directly into your bank account in 6 to 8 weeks from the time the IRS receives your return. However, if your return contains Earned Income Tax Credit or Additional Child Tax Credit, the IRS will issue your refund no earlier than February 15, 2018. If your tax return is electronically filed using tax software, you may have to pay certain fees related to your tax preparation. You can file your tax return electronically, select a Refund Transfer (“RT”) for an additional fee (the “RT Processing Fee”), and have your income tax refund processed through a processor using banking services of a financial institution. An RT allows your refund to be deposited into a bank account intended for one-time use at Civista Bank (“Bank”) and deducts your tax software fees and other fees you authorize from your refund. The balance is delivered to you via the disbursement method you select. If you file your tax return electronically and select an RT, the IRS will deposit your refund with Bank. Upon Bank’s receipt of your refund, Santa Barbara Tax Products Group, LLC (“TPG”), a processor, will deduct and pay from your refund RT Processing Fee, any tax software fees, including tax preparation and additional products and services you purchase, charged by the tax software provider for the preparation and filing of your tax return and any other amounts authorized by you and disburse the balance of your refund proceeds to you. Unless there are delays by the IRS, refunds are received in less than 21 days from the time you file your tax return electronically. However, if your return contains Earned Income Tax Credit or Additional Child Tax Credit, the IRS will issue your refund no earlier than February 15, 2018. An RT Processing Fee of $ is charged to process your federal refund. The RT is intended for one-time use.

An RT is not necessary to obtain your refund. If you have an existing bank account you do not need an RT, which requires the payment of a fee, in order to receive a direct deposit from the IRS. If you do not select an RT, you must pay your tax software fees before you e-file your tax return. You may consult the IRS website (IRS.gov) for information about tax refund processing.

If you select an RT, no prior debt you may owe to Bank will be deducted from your refund. You can change your income tax withholdings which might result in you receiving additional funds throughout the year rather than waiting to receive these funds potentially in an income tax refund next year. Please consult your employer or tax advisor for additional details. Information regarding low-cost deposit accounts may be available at www.mymoney.gov. 19.99

CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 The chart below shows the options for filing your tax return (e-file or paper return), when payment for services is due, the RT product, refund disbursement options, estimated timing for obtaining your tax refund proceeds, and costs associated with the various options. Please read and review carefully all contract documents for specific information about your options.

WHAT TYPE OF

FILING METHOD?

WHEN IS PAYMENT

FOR SERVICES DUE?

WHAT ARE YOUR

DISBURSEMENT

OPTIONS?

WHAT IS THE

ESTIMATED TIME TO

RECEIVE REFUND?

WHAT COSTS DO

YOU INCUR IN

ADDITION

TO TAX

PREPARATION

FEES?

PAPER

RETURN

No Refund Transfer

Payment is due at

time of delivering

paper return to you

before filing tax

return.

IRS direct deposit to

your personal bank

account.

Approximately

6 to 8 weeks2

No additional cost.

Check mailed by IRS

to address on tax

return.

Approximately

6 to 8 weeks2

ELECTRONIC

FILING

(E-FILE)

No Refund Transfer

Payment is due at

the time of e-filing

return.

IRS direct deposit to

your personal bank

account.

Usually within

21 days2

No additional cost.

Check mailed by IRS

to address on tax

return.

Approximately

21 to 28 days2

ELECTRONIC

FILING

(E-FILE)

Refund Transfer

Payment is due

when your tax

refund proceeds

have been disbursed

to you as authorized

from the temporary

refund deposit

account or returned

your tax refund

proceeds have been

disbursed to you as

authorized from the

temporary refund

deposit account or

returned.

(a) Direct deposit to

your personal

bank account, or

(b) Load to your

prepaid card.1

Usually within

21 days2

$

1You may incur additional charges from the issuer of the prepaid debit card if you select to have your tax refund loaded on a prepaid debit card. Bank is not affiliated with the issuer of the prepaid debit card. 2However, if your return contains Earned Income Tax Credit or Additional Child Tax Credit, the IRS will issue your refund no earlier than February 15, 2018.

The IRS does not guarantee that you will be paid the full amount of an anticipated tax refund and does not guarantee that an anticipated tax refund will be deposited into your account or mailed to you on a specific date. 19.99

CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 SANTA BARBARA TAX PRODUCTS GROUP, LLC

CIVISTA BANK

Refund Transfer Agreement

Applicant’s name: SSN Spouse’s name (if joint return): SSN You (or both of you if this is a jointly filed return) are preparing and filing a 2017 federal income tax return electronically and hereby authorize the following amounts to be deducted from your expected tax refund: Expected Federal Refund $

Fees Related to Tax Return Software and/or Other Services or Products: Tax Return Software Fee $

Processing Fee:

Refund Transfer (RT) Processing Fee $

Expected Amount Paid to You $

Disbursement Method:

a) Direct Deposit to Green Dot Prepaid Card: If you choose this option, you request a Green Dot prepaid debit card (“Card”), and you request Servicer to deposit the balance of your tax refund proceeds onto the Card. The Card will be sent to you, subject to identity verification. The Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa. Additional fees may be charged for the use of the Card. Please review the Cardholder Agreement associated with the use of your Card provided by Green Dot Bank to learn of other fees, charges, terms and conditions that will apply. Neither Bank nor Servicer will be responsible for your funds once they have been deposited into the Card account with Green Dot Bank. b) Direct Deposit to Checking or Savings Account: If you choose this option, you want the balance of the refund to be disbursed by ACH Direct Deposit to the personal bank account designated below. If a joint return is filed, the account may be a joint account or the individual account of either spouse. Note: The name of the taxpayer must match the name on the bank account.

DIRECT DEPOSIT ACCOUNT TYPE: Checking Savings Routing Transit No. (RTN): Deposit Account No. (DAN): Note: To ensure that there are no delays in receiving your refund, please contact your financial institution to confirm that you are using the correct RTN (routing) and account number. If you or your representative enter your account information incorrectly and your deposit is returned to Bank, the tax refund balance minus a $25.00 returned item processing fee (the “Return Item Fee”) will be disbursed to you via a cashier’s check mailed to your physical address of record. Bank and Servicer are not responsible for the misapplication of a direct deposit that DONALD PUCH ***-**-****

1,643.00

12.95

19.99

1,610.06

X

031312738 511-***-****

X

CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 results from error, negligence or malfeasance on the part of you or your representative. In cases where Bank has received your refund but is unable to deliver the funds directly to you, funds may be held at Bank until claimed or returned directly to the Internal Revenue Service (“IRS”). A fee of $25.00 (the “Account Research and Processing Fee”) may be charged if Servicer is required to provide additional processing to return the funds to the IRS. Return Item and Account Research and Processing Fees may be deducted from the tax refund for refunds that continue to be undeliverable and unclaimed and must be returned to the IRS. These fees will be retained by Servicer. According to the IRS, unless there are delays by the IRS you can generally expect the IRS to issue your refund in less than 21 days from the time the IRS receives your electronic tax return. However, if your return contains Earned Income Tax Credit or Additional Child Tax Credit, the IRS will issue your refund no earlier than February 15, 2018. Terms: As used in this Refund Transfer (RT) Agreement (“Agreement”), the terms “you” and “your” refer to the person signing below as the “Taxpayer” (or, if a joint return is being filed, both “Taxpayers”). The term “Bank” refers to Civista Bank located in Sandusky, OH. The term “Servicer” refers to Santa Barbara Tax Products Group LLC, which acts as a third party processor of the refund. The terms “we”, “our” and “us” refer to Bank and Servicer. The term

“Tax Return Software Provider” or “Transmitter” refers to the company whose website you are using to file your tax return.

Deposit Account Authorization: You hereby authorize Bank to open a temporary deposit account (“Account”) on your behalf and in your name for the purpose of receiving a direct deposit of your 2017 federal income tax refund. Bank or Servicer must receive an acknowledgement from the IRS that your tax return has been electronically filed and accepted for processing before the Account can be opened. You also authorize Servicer to pay from the Account all fees and charges authorized by this Agreement and to disburse the balance of the Account to you after making all authorized deductions or payments. Your refund may be held or returned to the IRS if it is suspected to be obtained through fraud or identity theft. If your refund cannot be delivered for any reason you will be charged a $25.00 Return Item Fee for the additional processing required and additional attempts to deliver the refund. You may also be charged an additional $25.00 Account Research and Processing Fee for the additional processing required to return your funds to the IRS. The Return Item Fee and the Account Research and Processing Fee will be paid by Bank to Servicer from the proceeds of the Account. Please refer to a complete description of these fees in the Truth in Savings Disclosure section of this Agreement.

Continuation of Services: The services provided by your Tax Return Software Provider with respect to the preparation and filing of your tax return shall continue, and the fee charged for using this software shall not be due and payable, until such time as your refund is disbursed to you, or such later time as it appears that your tax refund will not be issued by the taxing authority.

Compensation: You agree to pay Servicer the Refund Transfer Processing Fee shown above to establish the Account, to deduct all fees and charges authorized by this Agreement, and to disburse the balance of the Account to you. You agree to pay Transmitter the Tax Return Software Fee shown above for providing and maintaining the software and website to enable you to file your tax return electronically. In addition to the Tax Return Software Fee paid directly by you to Transmitter, Servicer will pay compensation to Transmitter in consideration of Transmitter’s provision of various programming, testing, data processing, transmission, systems maintenance, status reporting and other software, technical and communications services. Additionally, Servicer will pay compensation to Bank for its banking services and will retain the Refund Transfer Processing Fee for its services. Sharing Information: You authorize the Tax Return Software Provider of your tax return and the IRS to disclose your 2017 tax return and refund information to Bank and Servicer. You acknowledge that Bank and Servicer may share information about you with the Tax Return Software Provider of your tax return and other third parties to the extent necessary to process your refund transfer request. Since this sharing is necessary for the processing of your refund, it is not subject to your further consent or right to opt out. Truth in Savings Disclosure: The Account is being opened for the purpose of receiving your (or both spouses if this is a jointly filed return) 2017 federal income tax refund. We will charge the Refund Transfer Processing Fee set forth above for opening and maintaining the Account and processing your tax refund. No other deposits may be made to the Account. No withdrawals will be allowed from the Account except to collect the fees shown above and authorized in this Agreement. No interest will be paid on Account funds; thus, the annual percentage yield and interest rate are 0%. The Account will be closed after all authorized deductions have been made and any remaining CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 balance has been disbursed to you. We will also deduct from your refund a Return Item Fee of $25.00 if the refund cannot be delivered as directed in this Agreement. An Account Research and Processing fee of $25.00 may be deducted from your refund if we are required to provide additional processing to return the funds to the IRS. These fees will be deducted from the Account and retained by Servicer. Governing Law: The enforcement and interpretation of this Agreement and the transactions contemplated herein shall be governed by the laws of the United States and, to the extent state law applies, the substantive law of Ohio. Federal Electronic Fund Transfer Act Disclosures (EFTA): In case of errors or questions about electronic transfers to or from the Account, write to Santa Barbara Tax Products, Group, LLC, 11085 North Torrey Pines Road, Suite 210, La Jolla, California 92037 or telephone 877-***-**** and provide your name, a description or explanation of the error, and the dollar amount of the suspected error. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Account. For errors involving transfers of funds to or from the Account within 30 days after the first deposit to the Account was made, (i) we may take up to 90 days to investigate your complaint or question, and (ii) we may take up to 20 business days to credit your Account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Business Days: Our business days are Monday through Friday, excluding federal holidays. Saturday, Sunday, and federal holidays are not considered business days, even if we are open. Confidentiality: We will disclose information to third parties about your account or the transfers you make:

• To complete transfers as necessary;

• To verify the existence and condition of your account upon the request of a third party, such as a credit bureau or merchant;

• To comply with government agency or court orders;

• If you give us your written permission; or

• As explained in the Privacy Policy following this Agreement. Our Liability: If we do not complete a transfer to your account on time or in the correct amount according to this Agreement, we may be liable for your losses or damages. In addition to all other limitations of our liability set forth in this Agreement, we will not be liable to you if, among other things:

• Circumstances beyond our control (natural disasters, such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.

• The funds in your account are subject to legal process or other claim restricting such transfer.

• You or your representative provide us with inaccurate information. CUSTOMER IDENTITY VALIDATION DISCLOSURE: To help Bank, Servicer and the government identify and fight tax refund fraud, as well as fight the funding of terrorism and money laundering activities, Bank and Servicer obtain, verify, and record information that identifies each Refund Transfer client. What this means for you: When we process your Refund Transfer application for the purpose of receiving your federal tax refund or if you apply for one of our products, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents if we need to perform additional due diligence on your account.

WAIVER OF JURY TRIAL AND ARBITRATION PROVISION. CAREFULLY READ THIS ARBITRATION PROVISION. UNLESS YOU EXERCISE YOUR RIGHT TO “OPT-OUT” IT WILL HAVE A SUBSTANTIAL IMPACT ON THE WAY IN WHICH YOU CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 OR WE WILL RESOLVE ANY CLAIMS AND DISPUTES WHICH YOU OR WE HAVE AGAINST EACH OTHER NOW OR IN THE FUTURE. THEREFORE, YOU ACKNOWLEDGE AND AGREE AS FOLLOWS: General: Arbitration is a process in which persons with a dispute: (a) waive their rights to file a lawsuit and proceed in court and to have a jury trial to resolve their disputes; and (b) agree, instead, to submit their disputes to a neutral third person (an “arbitrator”) for a decision. Each party to the dispute has an opportunity to present some evidence to the arbitrator. Pre-arbitration discovery may be limited. Arbitration proceedings are private and less formal than court trials. The arbitrator will issue a final and binding decision resolving the dispute, which may be enforced as a court judgment. A court rarely overturns an arbitrator’s decision. For purposes of this Waiver of Jury Trial and Arbitration Provision (hereinafter the “Arbitration Provision”), the words “dispute” and “disputes” are given the broadest possible meaning and include, without limitation (a) all claims, disputes, or controversies arising from or relating directly or indirectly to the signing of this Arbitration Provision, the validity and scope of this Arbitration Provision and any claim or attempt to set aside this Arbitration Provision; (b) all federal or state law claims, disputes or controversies, arising from or relating directly or indirectly to this Agreement (including the Arbitration Provision), the information you gave us before entering into this Agreement, any past agreement or agreements between you and us, and/or any extension or continuation of this Agreement; (c) all counterclaims, cross-claims and third party claims; (d) all common law claims, based upon contract, tort, fraud, or other intentional torts; (e) all claims based upon a violation of any state or federal constitution, statute or regulation; (f) all claims asserted by us against you, including claims for money damages to collect any sum we claim you owe us; (g) all claims asserted by you individually against us and/or any of our employees, agents, directors, officers, shareholders, governors, managers, members, partners, parent company or affiliated entities (hereinafter collectively referred to as “related third parties”), including claims for money damages and/or equitable or injunctive relief; (h) all claims against us that are brought in court together with any non-related third party, such as the Tax Preparer or the Transmitter of your tax return; (i) all claims asserted on your behalf by another person; (j) all claims asserted by you as a private attorney general, as a putative representative and member of a class of persons, or in any other representative capacity, against us and/or related third parties (hereinafter referred to as “Representative Claims”); and/or (k) all claims arising from or relating directly or indirectly to the disclosure by us or related third parties of any non-public personal information about you. You acknowledge and agree that by entering into this Arbitration Provision:

(a) YOU ARE WAIVING YOUR RIGHT TO HAVE A TRIAL BY JURY TO RESOLVE ANY DISPUTE ALLEGED AGAINST US OR RELATED THIRD PARTIES;

(b) YOU ARE WAIVING YOUR RIGHT TO HAVE A COURT, OTHER THAN A SMALL CLAIMS TRIBUNAL, RESOLVE ANY DISPUTE ALLEGED AGAINST US OR RELATED THIRD PARTIES; and

(c) YOU ARE WAIVING YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, AND/OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT FILED AGAINST US AND/OR RELATED THIRD PARTIES. YOUR DISPUTE MAY NOT BE CONSOLIDATED WITH THE DISPUTE OF ANY OTHER PERSON(S) FOR ANY PURPOSE(S). Except as provided below, all disputes including any Representative Claims against us, and/or related third parties shall be resolved by binding arbitration only on an individual basis with you. THEREFORE, THE ARBITRATOR SHALL NOT CONDUCT CLASS ARBITRATION; THAT IS, THE ARBITRATOR SHALL NOT ALLOW YOU TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY FOR OTHERS IN THE ARBITRATION.

Any party to a dispute, including related third parties, may send the other party written notice by certified mail return receipt requested of their intent to arbitrate and setting forth the subject of the dispute along with the relief requested, even if a lawsuit has been filed. If you send us such a notice, it must be sent to us at Santa Barbara Tax Products Group, LLC, 11085 North Torrey Pines Road, Suite 210, La Jolla, CA 92037, Attn. Arbitration. Regardless of who demands arbitration, you shall have the right to select any of the following arbitration organizations to administer the arbitration: the American Arbitration Association (1-800-***-****) http://www.adr.org or Judicial Arbitration and Mediation Services (1-800-***-****) http://www.jamsadr.com. However, the parties may agree to CDA

CUSTOMER SERVICE: 877-***-****

2018 Basic Online RT Application (no state-card), 2018-1A, January 2018 select a local arbitrator who is an attorney, retired judge, or arbitrator registered and in good standing with an arbitration association and arbitrate pursuant to such arbitrator’s rules. The party receiving notice of arbitration will respond in writing by certified mail return receipt requested within twenty (20) days. If the arbitration associations listed above are not available and the parties cannot otherwise agree on a substitute, then any party may petition a court pursuant to section 5 of the Federal Arbitration Act (“FAA”) to select an arbitration organization, provided such arbitration organization shall enforce the terms of this Agreement and the Arbitration Provision, including the prohibition on class arbitration. If you demand arbitration, you must inform us in your demand of the arbitration organization you have selected or whether you desire to select a local arbitrator. If related third parties or we demand arbitration, you must notify us within twenty (20) days in writing by certified mail return receipt requested of your decision to select an arbitration organization or your desire to select a local arbitrator. If you fail to notify us, then we have the right to select an arbitration organization. The parties to such dispute will be governed by the rules and procedures of such arbitration organization applicable to consumer disputes, to the extent those rules and procedures do not contradict the express terms of this Agreement or the Arbitration Provision, including the limitations on the arbitrator herein. You may obtain a copy of the rules and procedures by contacting the arbitration organizations listed above.

Regardless of who demands arbitration, we will advance your portion of the expenses associated with the arbitration, including the filing, administrative, hearing and arbitrator’s fees (“Arbitration Fees”). Throughout the arbitration, each party shall bear his or her own attorneys’ fees and expenses, such as witness and expert witness fees, unless the arbitrator awards those fees to you. The arbitrator

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