Engineer Management

San Jose, California

United States of America RUPALI GUPTA

Tel: +91-999*******

E-mail: **********@*****.***

PROFILE SUMMARY

ü 6.6 years of experience in production application support on Unix/Linux and windows platform. ü ITIL certified professional, incident management, problem management, Change management ü Hands on troubleshooting and debugging experience on Unix Platform like Solaris, Linux and Window platform.

ü Good understanding in Object Oriented Programming (OOPs) concepts. ü Experience of working with international clients ü Hands on experience in Unix shell scripting, oracle sql,sql server, pl/sql,HTML,Java script. ü Hands on experience in Monitoring tool nagios, and Control-M and BMC remedy. PROFESSIONAL & PERSONAL SYNOPSIS

ü Good exposure in all computer applications.

ü Extremely process orientated and systematic in my approach. ü Believe in continuous learning.

ü Strong communication skills.

ü Strong personal network skills.

ü Quick learner and possess a strong ability to adapt to any situation. ü Ability to work under deadlines and schedule.

TECHNICAL SKILLS

ü Operating Proficiency – Unix, Linux, Sun Solaris, Windows XP, Windows 7 ü Oracle SQL,PL/SQL,SQL server 2010

ü Unix Shell Scripting, awk, sed

ü Basic Knowledge of C,C++ and Core Java,.Net, Java script ü Microsoft Office- Word, PowerPoint, Excel

ü Ticketing Tool – BMC Remedy, XTTS

ü Tools – Oracle Toad, SQL Plus, Control-M, Weblogic, Nagios. ü Web Applications- HTML,CSS

EDUCATIONAL BACKGROUND

Course Board/ University Year Percentage

MCA Uttar Pradesh Technical

University Lucknow

2011 72.34 %

Bachelors of Science (BSc.) M.J.P Rohilkhand University Bareilly

2007 59.9 %

PROFESSIONAL EXPERIENCE

Zensar Technology for client INDIGO

Sr. Software Engineer. June 2016 – Till

L2/L3 support for AIMS(Airlines Information Management Systems) & I-Crew applications for the Client “Indigo”. Application that caters and control the airlines movement, Crew members details, crew scheduling, roster for the cabin crew, tracing the satellite signals etc. Responsibilities

ü Patch deployment on multiple servers.

ü Part of Incident management, Problem Management, Change management and Continual Service Improvement Process .

ü Represent changes in CAB meetings.

ü Sending different productivity reports to the management on daily and weekly basis. ü debugging SQL statements, procedures.

ü Performing root cause analysis on customer issues by phone,mail or remote desktop. ü Troubleshooting issues related to 3rd party software applications. ü Initiating SWAT call for complex issues.

Amdocs Development Centre Pvt Ltd India (Magna Infotech Payroll) Software Support Eng. Feb 2015 – April 2016

Working as an application support analyst for all legacy applications of TIM Brazil. TIM Brazil is the Brazilian subsidiary of Telecom Italia Mobile an Italian telecommunications company. The Company, through the GSM technology, has a national reach of approximately 93% of urban population and offers services to mobile and fixed telephony, data transmission and Internet access at high speed, bringing the convergence of services for all its customers in a single company. Responsibilities

ü Providing application support for 26 applications of TIMB OSS side and 4 application of BSS. ü Managing the file system, disk space and CPU utilization of multiple servers. ü Automations of daily tasks and monitoring through Unix shell scripts. ü End to end troubleshooting on Unix servers such as checking error logs, identifying and solving the problem, working with external vendor in case the problem is not resolved at OSS end and require vendor intervention.

ü Sending different productivity reports to the management on daily and weekly basis by sql query. ü Attending daily call with the site team and daily management call for discussions on critical issues. ü Handling production tickets (Incident management, Service Request,Call Ticket). ü Incidents tickets involve issues impacting the application functionality like application is not accessible, application slowness, issues with particular application elements or modules etc. ü Handling change management/releases.

ü Initiating SWAT call for complex issues.

ü Carrying out the Deployments & Sanity testing of the applications on every new release/day to day. ü Monitoring servers on Weblogic tool and nagios, check process on Control-M. ü Build, maintain and test production cron entries, scripts and schedules. ü Root Cause Analysis of critical issues to avoid future occurrences. ü Check DMs invoice loading by sql query and oracle procedures. Lepton Software Gurgaon

Software Engineer Aug 2012 – Jan 2015

Worked as a Production Application Support Engineer for Window based application for Telenor Telecom

(client). Worked for crystal tool.It is a GIS based analytical tool to help users visualize various business KPIs on a map platform and derive deep business insights correlating the KPIs to their geographic distribution and demographics. It is designed to help users make decisions towards optimizing the existing sale and distribution network as well as planning the further expansion of the same to maximize profitability and revenue. Responsibilities

ü Analyse the issues (tickets) and provide database support to Client and users. ü Do general technical trouble shooting and give consultation to development team. ü Bulk uploading Data using SQL loader.

ü As per the users requirement, generate Data availability, application usage reports on daily basis. ü Participate in test cycles of new products or releases and communicate with developers to resolve the bugs ü Regression testing after the fixing bugs and verified that the fixes didn’t create problems elsewhere. ü Strong command with Oracle (Execute complex queries and procedures). Ongraph Technology Noida

Technical Analyst July 2011 – Aug 2012

Worked as a Technical Analyst Engineer for Window based application for Ongraph Technology. Responsibilities

ü Analyse the issues (tickets) and provide database support to Client and users. ü Do general technical trouble shooting and give consultation to development team. ü Bulk uploading Data using SQL loader.

ü Handling production tickets (incident management). ü Strong command with Oracle (Execute complex queries and procedures). ü Identify if customer problem is caused by product defect and if so make the product team aware by filing a bug report or a design change request.

TRAININGS AND CERTIFICATIONS

ü ITIL Foundation Certificate with 95% score.

ü SQL and PL SQL Training (Internal)

ü Unix Shell Scripting Training(Internal)

ACHIEVEMENTS

ü Received appreciation certificate in Zensar for best delivery team for INDIGO account. ü Received appreciation certificate in Amdocs for Excellent work and quick learning for TIM B Account by manager.

ü Received appreciation certificate in Amdocs for Excellent work and Cash award for TIM B Account by Director.

ü Got several appreciations from onshore and offshore manager for working proactively on critical issues and tickets and thereby preventing business loss to company. ü Received ‘R n R’ for good work in Amdocs.

ü Volunteer in technical fest organized in college in the database event. PERSONAL DEATILS

Gender- Female

Marital Status - Unmarried

Language Known - English, Hindi

Interest - Traveling and Social Networking

Hobbies –Surfing internet

I hereby declare that the above information is authenticated and true to best of my knowledge.

(Rupali Gupta)

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