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Customer Service Manager

Somerset County, NJ
March 22, 2018

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Sandy Lu

Telephone: 908-***-**** Hillsborough, NJ 08844



JDE, SAP, Ariba, Oracle Global Trial Support Procurement Strategic Sourcing Buyer / Purchasing Process Development Client Relationship Management

Profitability Improvement Team Collaboration Customer Service

Process Improvement Clinical Study Project Coordinator

Cost reduction / Avoidance Impact Account Management Strong Problem-Solving Abilities Negotiations Quality/Delivery Ordering and Tracking Clinical Study Supplies Vendor Management Relationship Payment Requests


Sr R&D Project Coordinator Parsippany, NJ Dec. 2011 to Feb. 2018

Teva Pharmaceuticals (Allergan / Actavis / Watson)

Enter purchase requisitions into various systems (Ariba, JDE, SAP) and to ensure accuracy of quantities and prices on purchase orders to suppliers with specific delivery instructions.

Make sure the purchase requisitions get approval on time and purchase orders get release and forwarded to the suppliers immediately.

Generate the approved contracts into ERP software systems; invoice processing and reconciliation against contracts.

Assist in clinical study drug procurement, Clinical End Point contract study entry and biological sample disposition.

Supports and participates in cross-functional team activities to achieve defined project objectives supplying appropriate monitoring, control and tracking of project status vs. plan.

Maintain accurate and up-to-date project records, cross-functional communications and variance analysis.

Supports and facilitates communication between cross-functional team members and outside business partners globally.

Monthly accruals and forecasting of study budgets across the organization.

Processing expense report and provide general clerical duties.

Buyer / Sourcing Branchburg, NJ Jul. 2007 to Jun. 2011

ImClone Systems, Inc. / Eli Lilly

Liaised with Clinical Groups and CRAs, issued purchase orders to prevent study delays and reviewed all vendor issues with members of the R&D team. Reviewed and identified alternate suppliers to provide a higher level of customer service to all departments.

Compliance with company requirements on GXP/GMP certifications.

Mediated between medical companies for the study feedbacks and to keep track of all the fees/costs paid to the companies.

Managed all R&D clinical orders analyzed supplier contracts in collaboration with the Legal team and used SAP to maintain supplier information and to conduct cost analysis.

Monitored inventory via the SAP system and work with Accounts Payable/Receivable to resolve invoice and purchase order discrepancies.

Processed requisitions and converted to purchase orders; handled orders for clinical focus, direct materials, IT and HR.

Conducted purchases for the lab departments including mice, liquids, chemicals, equipment, and services for all the departments.

Aided purchasing managers, senior director and VP with special projects and assignments.

Functioned as the key sourcing contact person and supported the carrying out of E-Catalog, P-Card, eBuy and P2P.

Troubleshoot discrepancies pertaining to purchase orders, requisitions, supplier deliveries and prices.

Assistant Buyer Cranbury, NJ Feb. 2006 to Apr. 2007

Kos Pharmaceuticals Inc. / Abbott Labs

Negotiated prices, placed orders, ensured timely deliveries and successfully met all end user requirements.

Placed purchase orders via JD Edwards.

Implemented strict safety controls, monitored usages and tracked lead times.

Provided internal clients with exceptional customer services and launched continuous improvement plans.

Purchasing Agent Brooklyn, NY Oct. 1996 to Jul 2005

Washington Computer Services

Directed numerous sourcing projects, communicated extensively with members of the executive management team and ensured all procurement objectives were met.

Managed computer-related purchasing services for more than 1,000 clients and met all procurement goals.

Coordinated with vendors to determine product delivery logistic and met purchasing deadlines within a strict timeline.

Cultivated and developed excellent relationships with key vendors, negotiated cost saving contracts and reviewed purchasing reports to identify price saving opportunities.

Aided the sales manager in selecting merchandise and assisted in handling daily operations.

Updated vendor pricing files on a daily basis.

Education, Professional Memberships & Awards

B.S. in Finance State University of New York Old Westbury, NY

Clinical Research Associate Raritan Valley Community College Branchburg, NJ

Professional Membership: ISM-Institute of Supply Management

Microsoft Office

Language: Fluent in Mandarin, Chinese


ImClone Customer Appreciation Award (2011), ImClone Extraordinary Award (2011),

ImClone Customer Appreciation Award (2010) and ImClone Award and Recognition Program (2009)

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