Customer Service Microsoft Office

Nakea S. Smith

**** ****** *** ** **********, AL 35810

Cell 313-***-**** Home: 256-***-****

*******@*****.***

OBJECTIVE

Energetic, results-oriented Receptionist eager to bring strong administrative skills for support. Excellent organization, communication and relationship building skills. Articulate and friendly with a professional demeanor.

EDUCATION

Martin Luther King High School

June 1993 Diploma

Held 3.0 GPA in the College Preparatory Program

National Honors Society recipient

University of Phoenix

Currently Attending

Major: Business Management

EXPERIENCE

Front Office Receptionist DBC Research

June 2012 – December 2017

Manage receptionist area, including greeting visitors and responding to telephone and in person requests for information

Serve as central point of contact for all outside vendors needing to gain access to the building.

Write reports and correspondence from dictation and handwritten notes.

Disperse incoming mail to correct recipients throughout the office.

Make copies, send faxes, and handle all outgoing correspondence.

Customer Service Advocate Verizon Wireless

August 2002 – June 2012

Equipment troubleshooting on wireless mobile phone devices using Apple, Android, Windows OS

Resolved problems by clarifying issues, researching and explaining answers and providing alternative solutions.

Answered inquiries by providing desired information that required researching and locating information.

Processed order fulfillments on new mobile phone orders

Communicated with customers and Retail Sales Reps regarding orders, pricing and inventory

Processed payments

SKILLS & ABILITIES

Multiline phone system

Document Management

Strong Interpersonal Skills

Detail-oriented

Microsoft Office

Type 60 WPM

REFERENCES

Upon Request

Contact this candidate