Nakea S. Smith
**** ****** *** ** **********, AL 35810
Energetic, results-oriented Receptionist eager to bring strong administrative skills for support. Excellent organization, communication and relationship building skills. Articulate and friendly with a professional demeanor.
Martin Luther King High School
June 1993 Diploma
Held 3.0 GPA in the College Preparatory Program
National Honors Society recipient
University of Phoenix
Major: Business Management
Front Office Receptionist DBC Research
June 2012 – December 2017
Manage receptionist area, including greeting visitors and responding to telephone and in person requests for information
Serve as central point of contact for all outside vendors needing to gain access to the building.
Write reports and correspondence from dictation and handwritten notes.
Disperse incoming mail to correct recipients throughout the office.
Make copies, send faxes, and handle all outgoing correspondence.
Customer Service Advocate Verizon Wireless
August 2002 – June 2012
Equipment troubleshooting on wireless mobile phone devices using Apple, Android, Windows OS
Resolved problems by clarifying issues, researching and explaining answers and providing alternative solutions.
Answered inquiries by providing desired information that required researching and locating information.
Processed order fulfillments on new mobile phone orders
Communicated with customers and Retail Sales Reps regarding orders, pricing and inventory
SKILLS & ABILITIES
Multiline phone system
Strong Interpersonal Skills
Type 60 WPM