IT Business Developer with 2+ years of experience in IT Sales & Marketing, providing IT Business Solutions for Education/Health/Real Estate Sectors
Cold Calling CRM Negotiation Follow up e-mail Marketing Documentation Market Research Project Management Gap Analysis (To-be As-is) Requirements Gathering Business Solutions Content Writing Content Management Services Digital Marketing IT Market Research Prospective Research Statistical Analysis Technical Integration Forecasting Decision Making
Microsoft Office, Sharepoint, MS OneNote, MS Visio, MS Project, Documentum, SQL Query, Pencil, Balsamiq, Google Analytics, Google AdWords and Keywords, Quality Center, Sugar CRM, Zoho CRM, Streak, ERP WordPress, Adobe Photoshop 7.0.1
Data Base: Windows 7, Windows 8, MAC and LINUX
AGILE/SCRUM, Gap Analysis, Water Fall, PDLC, Defect Life Cycle
EDUCATION & CERTIFICATIONS
Master of Technology, GITAM University, India
Bachelor of Technology from Jawaharlal Nehru Technological University, India
Trained in Hardware & Networking Basics
EXPERIENCES AND ACHIEVEMENTS
Mitraya Infologic Services Pvt Ltd, Visakhapatnam, India May 2015 - December 2016
Business Developer, IT Sales & Marketing
Mitraya Infologic Services is a start-up organization that has marked its excellence in IT Consulting Services in Visakhapatnam. Services offered at Mitraya are delivered with adherence and stringent quality standards to ensure optimum client satisfaction. Designing and Development Services at Mitraya are delivered by a dedicated team of people with best technological skills. The team’s innovative ideas and out of box thinking contribute towards the growth of clients’ business.
Roles and Responsibilities:
Projects: Real Estate Web Portal, School Management System
•Identified business opportunities by identifying prospects and evaluating their position in the industry by making a research and analysis on sales operations.
•Involved in selling IT services by establishing contact and developing relationships with prospects
•Maintained relationships with clients by providing support, information and guidance by recommending new opportunities and service improvements.
•Identified IT services and product improvements by keeping an eye on industry trends, market activities and competitors.
•Maintained quality in the service by establishing and enforcing organization standards.
•Maintained professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal and professional networks through LinkedIn, benchmarking state-of-the-art practices and participating in professional groups.
•Contributed to team effort by accomplishing results as needed by the team and the management.
•Worked closely with business partners and other Business Analysts in translating conceptual ideas into business needs, business requirements and value-added solutions.
•Assisted with and facilitated high level and detailed requirement gathering sessions for the purpose of current and future business process modeling and use case identification with in-depth prospect analysis.
•Elicited requirements using document analysis, business process descriptions and business analysis.
•Created project documentations by using all the gathered information on business requirements (BRD) and process flows.
•Facilitated the business, technological services and their service partners to discover alternatives and determine the most viable solution for the business.
•Used Agile methodology to manage the development life cycle of the projects and published the status using Slides and Dashboards.
•Involved in weekly SCRUM meetings to go through the backlog and plan for next steps to reduce the backlog and better Release Management.
•Acted as a liaison between business line and IT partners to drive results; support business strategies, negotiate requirement agreements and commitments.
•Assisted in processes and managing of the in-take, prioritization and reporting of the demand for IT resources.
•Facilitated continuous and coordinated customer communications including research and support of problem resolution.
•Monitored project progress by tracking activity, resolving problems and recommending actions in accordance with stated procedure.
•Led the team in writing content for websites using Digital Marketing strategies and Content Management Services; which in-turn helped in rise up the ranking.
•Led the team in writing articles using WordPress as part of Social Media Marketing strategy using Google AdWords and Keywords.
•Played a lead role in making understand the technical team to design posts as part of SMM strategies.
Symbiosys Technologies, Visakhapatnam, India October 2014 – April 2015
Business Developer, International Business Solutions
Symbiosys Technologies was founded in 2001, is a 100% Export Orient Unit, registered in the Visakhapatnam Special Economic Zone (VSEZ). We Provide high quality services and solutions to our global clientele worldwide. The development center for Symbiosys Technologies is located in India with offices in the US. The company aims at developing innovative and cost-effective end to end technology solutions with high performance and security.
Roles and Responsibilities:
Project: iOS and Android Mobile Applications
•Involved in cold calling to create interest in IT services and generation of new leads
•Arranged meetings with the sales heads and got involved with them on calls.
•Identified and developed new business strategies through networking and by doing regular follow-up calls.
•Prepared and delivered customer presentations and demonstrations of the software; with more confidence.
•Involved in marketing and promoting a portfolio of services by writing and designing sales literature.
•Maintained awareness by keeping abreast of constantly changing softwares
•Developed effective sales plans using sales methodologies and discussed with the team to bring them into action.
•Provided technical advice to customers on all aspects of the use of services both before and after the sale.
•Advised on software features and how they can be applied to assist in a variety of contexts.
•Met sales targets set by managers and contributing to team targets and received good incentives as appreciations.
•Maintained a network with existing customers to maintain and promote additional upgrades.
•Handled software problems and faults by referring them to my technical colleagues.
•Responded to tender documents, writing proposals, reports and supporting literature and sales pitches.
•Managed workload in order to organize and prioritize daily and weekly set goals.
•Contributed to team’s progress meetings to update and inform colleagues and also acted as a lead in writing Minutes of Meeting (MOM)
•Prepared, produced and presented various operational analysis and PowerPoint presentations to diverse stakeholders.
•Coordinated in development of IT Strategic planning which includes project forecast, project cost control, report preparation, collecting data from many sources and contracts administration.
•Assisted in defining and documenting project objectives, project scope and overall project approach.
•Analyzed and determined business processes and functions documenting business rules for new technology solutions.
•Identified data integration needs across applications.
•Communicated and collaborated with project team and project stakeholders.
•Successfully engaged in multiple initiatives simultaneously.
•Forecasted and planned resource requirements.
•Provided explanations and information to others on the most complex issues.
•Involved in understanding customers' diverse, specific business needs and applied my technical knowledge in meeting them.
•Helped my team in placing resources to the assigned mobile testing projects as part of my internship.
•Also helped different IT companies in placing the required number of resources to their respective projects.