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Customer Service Sales

Jacksonville, FL
March 22, 2018

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- Kent T. Clifford

**** ******** **** *****

Jacksonville, Fl 32224-1170

Home 904-***-****

Cell 904-***-****

I can provide your organization with 40 plus years of serving customers. Two years of customer service with a morning paper route, while in grade school. In the US Navy, I provided customer service working in the Supply Division. While in collage I worked in retail sales. My first employment after collage was in retail management. For over 28 years I worked in outside sales. I have provided Customer Service at two financial companies. .My latest employment has been working part time doing what you are looking for Each position has offered me the ability to build on my ability to be thrown into any business situation and land on my feet. I can do the same for your business.

I would like the opportunity to prove to you that I’m worthy of your consideration for this position.


April 2014 to Jan 15, 2018 Jacksonville Beach Golf Course

605 Penman Road

Jacksonville Beach, FL 32250

Contact Sandy Suckling Head Golf Professional


My title was Starter. But I had to perform other duties as needed. These included being a Ranger, cart maintenance, ranger picker plus anything that would arise during my hours of work.

Due to the closing of the course and no requirement for outside help these positions have been removed.

June 2013 to Oct 7, 2013 Accounting Principals

10201 Centurion Parkway

Jacksonville, Fl 32256

Carrie Wallace


After I took the advice from PHH and signed up with Accounting Principals, I found myself working again at PHH, within weeks, doing my prior job. In August I was one of 10 LPA’s selected to start a new project called Quality Service Review. We were chosen to review loans prior to their submission to the Closing Department. Or job was to review these loans for errors. If any were found, we were to identify the correction required, send them back to the Loan Processor for correction. Once corrected they were reviewed again then forwarded to the Closing Department. In Late October PHH eliminated 375 Loan Processors from their staff. With the reduction in outgoing loans there was also a reduction in the number of personal in the QSR Department. I found myself with that policy of LIFO. Last In/First Out.

Dec 2011 to May 30, 2013 PHH Corporation

5201 Gate Parkway

Jacksonville, FL 32256

Ms Mary Zimmerman


I worked in the mortgage industry as a Loan Processor Assistant, It was my responsibility to make sure, that prior to loans going to closing, all important information was accurate. This included the insurance coverage, the employment history, payoff information and all information that may apply to the state that we were closing in. I was a full time employee from December 2011 until June 2012. From July 2012 until May 2013 I was used as an on call employee as the work load dictated. In May of 2013 they eliminated the program that I worked under and I was encouraged to apply with Accounting Principals if I desired to return to PHH on an as need bases.

Mar 31, 2008 to Dec 2010 Citi Group

14400 Citi Way

Jacksonville, Fl 32258

Ms Robin Willis


Collection Representative

I contact credit card customers who are delinquent on their accounts. In my conversations it is my responsibility to greet them with respect, find out what caused the delay in their payment/payments, find a solution that provides a win/win situation for all parties involved. My positive attitude and flexibility over the last 33 months has enabled me to be of assistance in three other areas that revolve around collections. My first was in High Risk Accounts for a two month period. My second, three month in accounts that were in the process of being sold to collection agencies or be pursued by the Citi Pre Litigation Team... My third opportunity was placing me in contact with card members that have not had a problem with Citi but their falling FICO Score indicates that they have the potential to have a future issue with their payments. This program was designed to provide assistance to Card members if they had a need.

Pitney Bowes

3740 St Johns Bluff Rd

Jacksonville, Fl 32224

Mr. Dean Merriott


I have worked at three locations in my 28 years at Pitney Bowes. I started in January 1980 and worked until December 1985 at the Harrisburg, Pennsylvania location. I was promoted to Baltimore, Maryland from January 1986 to October 1989. I was transferred back to Harrisburg, Pennsylvania in a lateral move. Then in April 1990, I was promoted to Jacksonville, Florida. During October 2007, there was an overall reduction in the Sales Force of Pitney Bowes. I accepted Early Retirement in February 2008.

During my 28 years of service, with Pitney Bowes I held positions of SALES ASSOCIATE. a SALES TEAM MANAGER, an AREA SALES MANAGER and a NATIONAL ACCOUNT MANAGER.

At all three districts, I was elected, by my peers, to represent them in conflicts that may arise between them and management.

At all three districts, I attended Sales Leadership Conferences.

At all three districts, I was a team player with all aspects of sales, service and administration.

April 1974 to December 1979 J C Penney

Lebanon, PA 17042

I worked as an Area Sales Manager setting work schedules, purchasing merchandise and training employees.

September 1970 to April 1974 The Pennsylvania State University

Bachelor of Business Administration

September 1966 to September 1970 The United States Navy

Honorable Discharge

References upon request.

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