Sales Service Representative

****

Fairfax, VA

****

Northern Virginia

Granada, Spain

Quito, Ecuador

**/**** ** *******

Washington, DC

**/**** ** **/****

Washington, D.C.

**/**** ** **/****

Fairfax, VA

**/**** ** **/***5

Washington, DC

04/2010 to 05/2013

Springfield, VA

SHARIF J.B. WILSON

Education

Economics

George Mason University

Business Administration

Northern Virginia Community College

International Experience

Spanish Language (Intermediate), June 2016

Universidad de Granada

Spanish Language (Beginner), January 2016

Universidad de San Fransisco de Quito

Experience

Technical Sales Specialist

Apple Inc.

Genius Bar Technical Support

Troubleshot technical and software issues with customers. Maintained composure and patience in face of difficult customer situations. Offered innovative solutions to customers to optimize product use. Product Sales

Consistently a leader in business development sales and customer loyalty. Led the entire store in business engagement sales for a quarter. Developed a high product knowledge in new technologies, services and mobile applications. Consistently provided highly engaging experience while balancing needs in a fast-paced environment. Supported customers through Client Relationship Management (CRM) system. Public Policy Intern

NAFSA: Association of International Educators

Drafted media advisories, researched public policy and monitored legislation. Assisted planning for events and meetings with federal agencies, Congress and think-tanks. Reviewed all documentation for accuracy, quality and compliance. Global Affairs Research Assistant

George Mason University

Worked collaboratively to build databases of international development projects in developing countries managed by The World Bank in contribution to an Oxford Press Publication. Developed and managed excel spreadsheets of economic data of over 100 developing countries. Analyzed data insights and emerging trends.

Field Service Representative

Ricoh

Provided sales and business service support to existing clients in DC metropolitan area. Optimized flow of management to achieve greater efficiency. Documented process flows and developed requirements for functional improvements. Operations Management Specialist

UPS

Supported more than 20 business accounts through logistics and customer enablement. Gathered customer feedback and made process changes to exceed customer satisfaction goals. Collected and analyzed data to evaluate operational issues and make process improvement recommendations.

Presented excel reports to senior management teams. 3021 S. Hill Street, Arlington, VA 22202 C: 571-***-**** ********@***.***

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