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Customer Service Microsoft Office

Florissant, MO
March 22, 2018

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Professional Profile:

●Commercial insurance knowledge

●Excellent customer service skills & client focused

●Proficient with Microsoft Office & several medical related software’s

●Medical terminology & follow up experience

●Insurance verifications & EOBs

●Data entry

Professional Experience:

Fresenius Kidney Care, June 2016 -current

Patient Care Technician

●Record accurate and timely information regarding vital signs and treatment parameters

●Perform and document any intervention for unusual patient status

●Perform vascular access cannulation and report any difficulties or unusual findings to nurse

●Observe patient, and conduct machine safety checks accordingly to facility policy

Express Scripts, March 2015 - April 2016

Prescription Benefits Specialist

●Followed up with insurance companies, payers, physician offices & pharmacies to gather information required

●Inbound/bound calls (100+ per day) regarding patients prescriptions

●Advocated for patient by placing phone calls, fax or other means to prescribers offices & record approval status

●Ensured accurate & complete documentation is entered into appropriate systems for all contacts, navigate multiple on line systems to capture basic patient/physician information

●Resolved questions and or issues, uphold quality and productivity standards

Kindred Hospital, December 2010 – December 2017

Unit Secretary/Certified Nursing Assistant

●Submitted insurance claims to commercial insurances for reimbursement

●Answered phones & scheduled patient appointments

●Provide adequate customer service to patient & family of patient while delivering care as it relates to patient’s physical

●Performed patient assessment & documented accurately while using Epic


St. Louis University, St. Louis, MO


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