Customer Service Microsoft Office
Resume:
ERIKA M.
************@*****.***
Professional Profile:
●Commercial insurance knowledge
●Excellent customer service skills & client focused
●Proficient with Microsoft Office & several medical related software’s
●Medical terminology & follow up experience
●Insurance verifications & EOBs
●Data entry
Professional Experience:
Fresenius Kidney Care, June 2016 -current
Patient Care Technician
●Record accurate and timely information regarding vital signs and treatment parameters
●Perform and document any intervention for unusual patient status
●Perform vascular access cannulation and report any difficulties or unusual findings to nurse
●Observe patient, and conduct machine safety checks accordingly to facility policy
Express Scripts, March 2015 - April 2016
Prescription Benefits Specialist
●Followed up with insurance companies, payers, physician offices & pharmacies to gather information required
●Inbound/bound calls (100+ per day) regarding patients prescriptions
●Advocated for patient by placing phone calls, fax or other means to prescribers offices & record approval status
●Ensured accurate & complete documentation is entered into appropriate systems for all contacts, navigate multiple on line systems to capture basic patient/physician information
●Resolved questions and or issues, uphold quality and productivity standards
Kindred Hospital, December 2010 – December 2017
Unit Secretary/Certified Nursing Assistant
●Submitted insurance claims to commercial insurances for reimbursement
●Answered phones & scheduled patient appointments
●Provide adequate customer service to patient & family of patient while delivering care as it relates to patient’s physical
●Performed patient assessment & documented accurately while using Epic
Education:
St. Louis University, St. Louis, MO
GED
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